H.264 Pro Recorder not Working on Microsoft Surface Book 2

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keegan.blunt

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  • Joined: Mon Mar 04, 2019 4:15 am
  • Real Name: Keegan Blunt

H.264 Pro Recorder not Working on Microsoft Surface Book 2

PostWed Mar 06, 2019 3:52 am

Hi,

I am currently having an issues with my H.264 Pro Recorder, when connected to my Microsoft Surface Book 2 laptop.

I have installed the 'Desktop Video 11' software, and have connected the Recorder which is showing as installed in the attached 'Devices' image.
Devices.PNG
Devices.PNG (146.45 KiB) Viewed 1983 times


When attempting to use the device in the 'Desktop Video' application, the device does not show as connected to the laptop at all -
Media Express.PNG
Media Express.PNG (24.77 KiB) Viewed 1983 times


I have updated Windows 10 on the laptop to version 1809, and have applied all the latest Surface firmware updates. This has not resolved the issue, with the device still not showing within Desktop Video at all.

Any help would be greatly appreciated. I know the Recorder works as I use it currently on a personal HP laptop.
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Xtreemtec

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Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostWed Mar 06, 2019 8:01 pm

What version of Desktop Video are you using on the HP laptop? And have you installed the exact same version on the Surface.. ?? Because Desktop Video does not display any hardware if it runs a different firmware version as the version of Desktop Video.

So open up the Desktop Video Setup application and check >> Help > About Desktop Video which version you have!
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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keegan.blunt

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Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostWed Mar 06, 2019 8:15 pm

Yes, exactly the same version of Desktop Software. And the recorder shows within the devices tab -
Showing.PNG
Showing.PNG (7.89 KiB) Viewed 1963 times
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Jan Bednar

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Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostThu Mar 21, 2019 12:12 am

Try the 5th post viewtopic.php?f=3&t=85567
Enabling some BMD sw in startup software.
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keegan.blunt

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  • Real Name: Keegan Blunt

Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostSun Mar 24, 2019 10:24 pm

Jan, you are a legend! This has worked and the device is now receiving the stream perfectly. Thank you very much for your help here.
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Jan Bednar

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Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostWed Mar 27, 2019 11:15 pm

Keegan, no problem - We were solving almost the same problem, for me, it looks like something with windows update (never solved this before), and Ole Kristiansen helped us. So he is the master :)
H264 Pro Recorder is an interesting kind of HW, we had also tried multiple destination streams with it etc :) I really love that my 12 years old computer can use it to record and stream FullHD video, but cant play it :)
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link_d

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Re: H.264 Pro Recorder not Working on Microsoft Surface Book

PostMon Apr 12, 2021 8:55 pm

Jan Bednar wrote:Try the 5th post viewtopic.php?f=3&t=85567
Enabling some BMD sw in startup software.

I tried this but it still won't work.

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