Blckmagic Intensity Shuttle USB to imac 14

I want to connect Blackmagic Intensity Shuttle USB to my iMac 14
But after connecting to mac its not get discovered by machine
What may be the solution?

Yep - same issue ....

Scott

Anyone please provide solution for this ....!!

[Tony Rivera]

There's information missing from your post that would be of help to others trying to provide guidance. Some helpful information would be answering the following questions:

Have you tested with a different USB 3 cable?
What version(s) of Desktop Video you installed?
What is the operating system on the computer?

And did you plug it into a USB3 port? USB 2 wont work!

I've Imac 14,2 with 4 USB 3.0 port in which we connect Intensity shuttle device
Mac OS is 10.10 we also check with different USB cable.
We installed latest Desktop video i.e 11.1

Thanks for your replies and help
Our problem resolved by installing Desktop Video 10.5 (Earlier Version) on imac 14,2 with 10.1 OS

"Unable to detect Intensity Shuttle USB 3" on my iMac (Retina 5K, 27-inch, Late 2015) with macOS Sierra 10.12.5.

It has been working in the past, since I stopped live streaming for a while I uninstalled the Desktop Video software. Now after installing the latest version 11.4 and also 11.4.1 my device cannot be detected anymore.

What can I do?

Please help!

Thank you in advance.