Blackmagic Forum

Posted: **Mon May 27, 2019 7:59 am**

Hi All,

Just bought a Ultrastudio Mini Recorder.
Installed the software and I'm able to startup the Desktop Video device engine, but when I connect my Mini Recorder, It will not show up.

Connect through a Thunderbolt to thunderbolt cable.

Have a MAcBook Pro late 2011 running on Sierra High. Also updated the Destop Video Device Engine to the latest version...

Anybody any clue......

Posted: **Sat Jun 01, 2019 5:39 pm**

I mistakenly unplugged my thunderbolt during updating my mini recorder and it stopped working after then

Posted: **Thu Jul 25, 2019 12:42 pm**

The same problem, after connecting thunderbolt updated automatically and unfinish and now Recorder lies like brick, lighter stop working too. BMC Support not responding 2 weeks weeks, nobody care. Light bulb is working or not ?

Posted: **Thu Jul 25, 2019 4:43 pm**

olegkipling wrote:The same problem, after connecting thunderbolt updated automatically and unfinish and now Recorder lies like brick, lighter stop working too. BMC Support not responding 2 weeks weeks, nobody care. Light bulb is working or not ?

If you emailed your regions support office and did not receive a response, we would suggest reaching out via phone and discuss this with them.

Blackmagic Forum

Not connecting to Ultrastudio Mini Recorder.

Not connecting to Ultrastudio Mini Recorder.

Re: Not connecting to Ultrastudio Mini Recorder.

Re: Not connecting to Ultrastudio Mini Recorder.

Re: Not connecting to Ultrastudio Mini Recorder.