Thu Aug 15, 2019 10:32 pm
The support agent you spoke with would be correct that the drivers are from an older version of Desktop Video builds. For others to provide additional help, it would be beneficial to know the OS the computer is running as well as the version of Desktop Video installed. If the version of your third party application is newer than the version of Desktop Video, it's highly likely that this could be an issue with source detection.
Also of note, there are limitations on formats the device will support. Denny mentioned it in his post above but I'll repost a link to the
DeckLink Mini Recorder.
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