Cannot Install Camera Utility on Windows 11

Hi there,

I've recently been trying to install new versions of Blackmagic Camera (9.x.x) to update my firmware. It installs just fine on my MacOS computers but not on my Windows 11 machine. I've previously used multiple versions of the utility on this computer, and it happily installs other Blackmagic software like Resolve. I haven't faced this problem with any other software before. Would appreciate any tips for troubleshooting!

Here is my system:
Processor AMD Ryzen 9 3900X 12-Core Processor 3.80 GHz
GPU Nvidia 2080 Ti Founders Edition
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 24H2
Installed on ‎2/‎28/‎2025
OS build 26100.4061
Experience Windows Feature Experience Pack 1000.26100.84.0

When I try to install any version of Blackmagic Camera, I get the below error after running the installer:

"There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

And then it produces this log:

[33CC:3C94][2025-05-14T18:44:37]i001: Burn v3.11.1.2318, Windows v10.0 (Build 26100: Service Pack 0), path: C:\WINDOWS\Temp\{72E4F9D9-2864-4E93-ACD4-1465C5D29875}\.cr\Install Cameras 9.5.3.exe
[33CC:3C94][2025-05-14T18:44:37]i009: Command Line: '"-burn.clean.room=C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\Install Cameras 9.5.3.exe" -burn.filehandle.attached=612 -burn.filehandle.self=620'
[33CC:3C94][2025-05-14T18:44:37]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\Install Cameras 9.5.3.exe'
[33CC:3C94][2025-05-14T18:44:37]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\'
[33CC:3C94][2025-05-14T18:44:37]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437.log'
[33CC:3C94][2025-05-14T18:44:37]i000: Setting string variable 'WixBundleName' to value 'Blackmagic Camera Utility'
[33CC:3C94][2025-05-14T18:44:37]i000: Setting string variable 'WixBundleManufacturer' to value 'Blackmagic Design'
[33CC:811C][2025-05-14T18:44:37]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[33CC:811C][2025-05-14T18:44:37]i000: Setting version variable 'WixBundleFileVersion' to value '9.5.3.0'
[33CC:3C94][2025-05-14T18:44:37]i100: Detect begin, 2 packages
[33CC:3C94][2025-05-14T18:44:37]i103: Detected related package: {A25DCCCE-CA08-4929-BB2B-E83A13952F81}, scope: PerMachine, version: 2.1.0.0, language: 0 operation: MajorUpgrade
[33CC:3C94][2025-05-14T18:44:37]i101: Detected package: Install_Blackmagic_RAW_4.5.msi, state: Absent, cached: None
[33CC:3C94][2025-05-14T18:44:37]i101: Detected package: Camera_Installer_n.nn.msi, state: Absent, cached: Complete
[33CC:3C94][2025-05-14T18:44:37]i052: Condition '1=1' evaluates to true.
[33CC:3C94][2025-05-14T18:44:37]i052: Condition '1=1' evaluates to true.
[33CC:3C94][2025-05-14T18:44:37]i199: Detect complete, result: 0x0
[33CC:3C94][2025-05-14T18:44:43]i200: Plan begin, 2 packages, action: Install
[33CC:3C94][2025-05-14T18:44:43]i052: Condition '1=1' evaluates to true.
[33CC:3C94][2025-05-14T18:44:43]i000: Setting string variable 'WixBundleRollbackLog_Install_Blackmagic_RAW_4.5.msi' to value 'C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_000_Install_Blackmagic_RAW_4.5.msi_rollback.log'
[33CC:3C94][2025-05-14T18:44:43]i000: Setting string variable 'WixBundleLog_Install_Blackmagic_RAW_4.5.msi' to value 'C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_000_Install_Blackmagic_RAW_4.5.msi.log'
[33CC:3C94][2025-05-14T18:44:43]i052: Condition '1=1' evaluates to true.
[33CC:3C94][2025-05-14T18:44:43]i000: Setting string variable 'WixBundleRollbackLog_Camera_Installer_n.nn.msi' to value 'C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_001_Camera_Installer_n.nn.msi_rollback.log'
[33CC:3C94][2025-05-14T18:44:43]i000: Setting string variable 'WixBundleLog_Camera_Installer_n.nn.msi' to value 'C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_001_Camera_Installer_n.nn.msi.log'
[33CC:3C94][2025-05-14T18:44:43]i201: Planned package: Install_Blackmagic_RAW_4.5.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
[33CC:3C94][2025-05-14T18:44:43]i201: Planned package: Camera_Installer_n.nn.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: Yes, dependency: Register
[33CC:3C94][2025-05-14T18:44:43]i299: Plan complete, result: 0x0
[33CC:3C94][2025-05-14T18:44:43]i300: Apply begin
[33CC:3C94][2025-05-14T18:44:43]i010: Launching elevated engine process.
[33CC:3C94][2025-05-14T18:44:43]i011: Launched elevated engine process.
[33CC:3C94][2025-05-14T18:44:43]i012: Connected to elevated engine.
[6044:0CD8][2025-05-14T18:44:43]i358: Pausing automatic updates.
[6044:0CD8][2025-05-14T18:44:43]i359: Paused automatic updates.
[6044:0CD8][2025-05-14T18:44:43]i360: Creating a system restore point.
[6044:0CD8][2025-05-14T18:44:43]i361: Created a system restore point.
[6044:0CD8][2025-05-14T18:44:43]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{83e138a4-f667-40fa-890f-5e2397efc640}, options: 0x7, disable resume: No
[6044:0CD8][2025-05-14T18:44:44]i000: Caching bundle from: 'C:\WINDOWS\Temp\{17D228DA-634C-42F0-8126-26AD6328D571}\.be\Camera_Installer_n.nn.exe' to: 'C:\ProgramData\Package Cache\{83e138a4-f667-40fa-890f-5e2397efc640}\Camera_Installer_n.nn.exe'
[6044:0CD8][2025-05-14T18:44:44]i320: Registering bundle dependency provider: {83e138a4-f667-40fa-890f-5e2397efc640}, version: 9.5.3.0
[6044:0CD8][2025-05-14T18:44:44]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{83e138a4-f667-40fa-890f-5e2397efc640}, resume: Active, restart initiated: No, disable resume: No
[6044:8A10][2025-05-14T18:44:44]i305: Verified acquired payload: Install_Blackmagic_RAW_4.5.msi at path: C:\ProgramData\Package Cache\.unverified\Install_Blackmagic_RAW_4.5.msi, moving to: C:\ProgramData\Package Cache\{8747A65C-3ECB-46B3-8AF5-0C07CD3212B0}v4.5\Install Blackmagic RAW 4.5.msi.
[6044:8A10][2025-05-14T18:44:45]i304: Verified existing payload: Camera_Installer_n.nn.msi at path: C:\ProgramData\Package Cache\{61032013-C42D-4334-B8D2-20C58200DC7E}v9.5.3.0\Content\Camera_Installer_n.nn.msi.
[6044:8A10][2025-05-14T18:44:47]i304: Verified existing payload: cabED0E993D0189587CE0CC28369C226DBE at path: C:\ProgramData\Package Cache\{61032013-C42D-4334-B8D2-20C58200DC7E}v9.5.3.0\Content\BlackmagicCameras.cab.
[6044:8A10][2025-05-14T18:44:50]i304: Verified existing payload: cab79288D2F9568A1DC3C537F59656FCF2F at path: C:\ProgramData\Package Cache\{61032013-C42D-4334-B8D2-20C58200DC7E}v9.5.3.0\Content\BlackmagicCamerasSupport.cab.
[6044:8A10][2025-05-14T18:44:52]i304: Verified existing payload: cabA44622B617A77923277FA7B1DD0F8179 at path: C:\ProgramData\Package Cache\{61032013-C42D-4334-B8D2-20C58200DC7E}v9.5.3.0\Content\BlackmagicCamerasLegacy.cab.
[6044:0CD8][2025-05-14T18:44:52]i323: Registering package dependency provider: {8747A65C-3ECB-46B3-8AF5-0C07CD3212B0}, version: 4.5, package: Install_Blackmagic_RAW_4.5.msi
[6044:0CD8][2025-05-14T18:44:52]i301: Applying execute package: Install_Blackmagic_RAW_4.5.msi, action: Install, path: C:\ProgramData\Package Cache\{8747A65C-3ECB-46B3-8AF5-0C07CD3212B0}v4.5\Install Blackmagic RAW 4.5.msi, arguments: ' MSIFASTINSTALL="7"'
[6044:0CD8][2025-05-14T18:45:34]e000: Error 0x80070643: Failed to install MSI package.
[6044:0CD8][2025-05-14T18:45:34]e000: Error 0x80070643: Failed to execute MSI package.
[33CC:3C94][2025-05-14T18:45:34]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[33CC:3C94][2025-05-14T18:45:34]i319: Applied execute package: Install_Blackmagic_RAW_4.5.msi, result: 0x80070643, restart: None
[33CC:3C94][2025-05-14T18:45:34]e000: Error 0x80070643: Failed to execute MSI package.
[6044:0CD8][2025-05-14T18:45:34]i318: Skipped rollback of package: Install_Blackmagic_RAW_4.5.msi, action: Uninstall, already: Absent
[33CC:3C94][2025-05-14T18:45:34]i319: Applied rollback package: Install_Blackmagic_RAW_4.5.msi, result: 0x0, restart: None
[6044:0CD8][2025-05-14T18:45:34]i329: Removed package dependency provider: {8747A65C-3ECB-46B3-8AF5-0C07CD3212B0}, package: Install_Blackmagic_RAW_4.5.msi
[6044:0CD8][2025-05-14T18:45:34]i351: Removing cached package: Install_Blackmagic_RAW_4.5.msi, from path: C:\ProgramData\Package Cache\{8747A65C-3ECB-46B3-8AF5-0C07CD3212B0}v4.5\
[6044:0CD8][2025-05-14T18:45:34]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{83e138a4-f667-40fa-890f-5e2397efc640}, resume: None, restart: None, disable resume: No
[6044:0CD8][2025-05-14T18:45:34]i330: Removed bundle dependency provider: {83e138a4-f667-40fa-890f-5e2397efc640}
[6044:0CD8][2025-05-14T18:45:34]i352: Removing cached bundle: {83e138a4-f667-40fa-890f-5e2397efc640}, from path: C:\ProgramData\Package Cache\{83e138a4-f667-40fa-890f-5e2397efc640}\
[6044:0CD8][2025-05-14T18:45:34]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{83e138a4-f667-40fa-890f-5e2397efc640}, resume: None, restart initiated: No, disable resume: No
[33CC:3C94][2025-05-14T18:45:34]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
[33CC:3C94][2025-05-14T18:45:41]i500: Shutting down, exit code: 0x643
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WindowsVolume = C:\
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleAction = 5
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleElevated = 1
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleFileVersion = 9.5.3.0
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleInstalled = 0
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleLog = C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437.log
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleLog_Camera_Installer_n.nn.msi = C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_001_Camera_Installer_n.nn.msi.log
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleLog_Install_Blackmagic_RAW_4.5.msi = C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_000_Install_Blackmagic_RAW_4.5.msi.log
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleManufacturer = Blackmagic Design
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleName = Blackmagic Camera Utility
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleOriginalSource = C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\Install Cameras 9.5.3.exe
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleProviderKey = {83e138a4-f667-40fa-890f-5e2397efc640}
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleRollbackLog_Camera_Installer_n.nn.msi = C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_001_Camera_Installer_n.nn.msi_rollback.log
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleRollbackLog_Install_Blackmagic_RAW_4.5.msi = C:\Users\DAVIDW~1\AppData\Local\Temp\Blackmagic_Camera_Utility_20250514184437_000_Install_Blackmagic_RAW_4.5.msi_rollback.log
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleSourceProcessFolder = C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleSourceProcessPath = C:\Users\David Weindorf\Downloads\Blackmagic_Camera_Setup_Windows_9.5.3\Install Cameras 9.5.3.exe
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleTag =
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleUILevel = 4
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixBundleVersion = 9.5.3.0
[33CC:3C94][2025-05-14T18:45:41]i410: Variable: WixStdBALanguageId = 1033
[33CC:3C94][2025-05-14T18:45:41]i007: Exit code: 0x643, restarting: No

I have the same issue, but on Win 10. Never had issues installing the Camera Utility before.