Pocket 4k Battery Door Issue

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JordanWright

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Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 2:13 pm

Just received my Pocket 4K (loving it so far) but its got a small issue with the battery door; it very frequently opens by itself. Am I missing something obvious and not closing it properly?
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John Paines

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Re: Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 2:19 pm

The mechanism leaves a lot to be desired (which is also true of the card door), but push it shut, don't use the latch. It should engage.
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JordanWright

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Re: Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 2:37 pm

Thanks, that does help a bit. It still opens intermittently but ill probably just use a bit of tape so that it doesn't happen on shoots.
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JordanWright

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Re: Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 3:31 pm

Heres a video of me applying pressure to the grip. This appears to trigger the door opening. Can anyone tell me if this is normal behaviour or am I making a mistake?



Please excuse the background noise
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rick.lang

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Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 5:11 pm

Tapping on the side shouldn’t release the latch so easily. Time for a slight redesign of the latch before BMD has a million of these cameras in circulation?


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Rick Lang
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Chris Chiasson

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Re: Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 5:42 pm

I hope someone designs and 3D print some better doors. One with a hole in it for a dummy battery cable.
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Jim Giberti

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Re: Pocket 4k Battery Door Issue

PostTue Oct 23, 2018 6:44 pm

Definetly not normal behavior.
It's not the most robust door but I haven't had any spontaneous openings.
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joe12south

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Re: Pocket 4k Battery Door Issue

PostWed Oct 24, 2018 2:44 am

Agreed. I'd prefer a more positive lock, but I haven't had it spontaneously open.
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Gavin_c_clark

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 7:52 pm

Just got my camera today.

The battery door keeps popping open (won’t stay shut for more than a minute, either held in hand or just laying it down)

It feels like there’s no spring on the catch.

Am I missing something in how this is supposed to work?

After waiting six months I really don’t want to have to send it back already
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JordanWright

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 8:07 pm

I contacted BM's RMA they asked me to send it back. It was a very speedy fix, I sent it on Thursday and got it back Saturday. If you really don't want to send it back, I would recommend just removing the door.
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Gavin_c_clark

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 8:23 pm

Ah I see. Cool I’ll contact them on Monday once I’ve had a play this weekend, hopefully it’ll be as quick as yours!

When I opened the box the battery door was already open which was a bit strange.

At least it’s nothing really bad
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rick.lang

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 10:06 pm

You guys are so fortunate you don’t have to deal with trade wars and Canada Customs delays.


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Rick Lang
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marcellomazzilli

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 10:06 pm

JordanWright wrote:I contacted BM's RMA they asked me to send it back. It was a very speedy fix, I sent it on Thursday and got it back Saturday. If you really don't want to send it back, I would recommend just removing the door.


Who did you contact? How could it take just one day? Where do you live? No official BMD repair here in Italy !
Marcello Mazzilli
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marcellomazzilli

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 10:10 pm

Same problem for me here in Italy. I also noticed that different brands of batteries behave differently. Some can't get out from the camera, some stay loose, some push too much against the door opening it more frequently. The construction of the body is very bad and the battery slot seems to be the worst part
M
Marcello Mazzilli
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JordanWright

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Re: Pocket 4k Battery Door Issue

PostFri Nov 02, 2018 11:31 pm

I contacted the support page. I live in the UK and the repair was also done in the UK.

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