BRAW Player not working [SOLVED]

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Pete Tomkies

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BRAW Player not working [SOLVED]

PostSat Nov 13, 2021 3:44 am

BRAW Player has stopped working for me.

If I double click a BRAW file (P6K or P4K) the BRAW Player icon appears on the task bar at the bottom of the screen briefly then disappears.

If I open BRAW Player from the Windows Start Menu it opens. I can go to File/Open and the open file window appears. However as soon as I select a file and click the Open button the program disappears.

Premiere Pro and Resolve play BRAW files with no issues. Windows Explorer shows thumbnails for BRAW files. It's just the standalone BRAW Player that isn't working.

I have the latest version installed (see About screenshot below).

Can anyone help? Thanks.

BRAW Player version.png
BRAW Player version.png (17.83 KiB) Viewed 1115 times
Last edited by Pete Tomkies on Mon Nov 29, 2021 11:59 pm, edited 1 time in total.
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rick.lang

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Re: BRAW Player not working

PostSat Nov 13, 2021 6:17 am

Try removing the app through the BRAW install program and then do a new install.
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Pete Tomkies

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Re: BRAW Player not working

PostSun Nov 14, 2021 1:54 am

Thank you I will try that
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Re: BRAW Player not working

PostSun Nov 14, 2021 4:02 am

rick.lang wrote:Try removing the app through the BRAW install program and then do a new install.

No joy sadly, the same issue still happens.
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Re: BRAW Player not working

PostSun Nov 14, 2021 4:03 am

Maybe try rebooting the computer?
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antoine

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Re: BRAW Player not working

PostSun Nov 14, 2021 9:54 am

You seem to have an alpha version ? You could try to redownloaded the official version, or try downgrading to v2.1
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Re: BRAW Player not working

PostSun Nov 14, 2021 11:11 pm

a18 is the correct build for 2.2 - Pete is holding shift in the about window to display more info which is helpful in these situations (thanks).

Pete, can you go to the event viewer and get some more info on the crash when it happens and share? 2.2 has been tested here on a RTX3080 and RTX3090 but not with the latest NVIDIA driver from a couple of days ago. What GPU driver are you on? Thanks.
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Re: BRAW Player not working

PostWed Nov 17, 2021 2:39 pm

CaptainHook wrote:a18 is the correct build for 2.2 - Pete is holding shift in the about window to display more info which is helpful in these situations (thanks).

Pete, can you go to the event viewer and get some more info on the crash when it happens and share? 2.2 has been tested here on a RTX3080 and RTX3090 but not with the latest NVIDIA driver from a couple of days ago. What GPU driver are you on? Thanks.


Sorry for the delay in replying. I am running NVidia Studio driver 472.39.

The error details from Event Viewer are:

Log Name: Application
Source: Application Error
Date: 17/11/2021 14:35:03
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DUCK66-PC
Description:
Faulting application name: BlackmagicRAWPlayer.exe, version: 2.2.0.18, time stamp: 0x615ce1c8
Faulting module name: mgxasio4_x64.dll, version: 2.13.0.0, time stamp: 0x55c8f2c5
Exception code: 0x80000003
Fault offset: 0x00000000000029f7
Faulting process ID: 0x2d30
Faulting application start time: 0x01d7dbc04e82c079
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic RAW\Blackmagic RAW Player\BlackmagicRAWPlayer.exe
Faulting module path: C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll
Report ID: 306e4c24-981f-4070-a7f3-f1d48373fbb9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-17T14:35:03.8676103Z" />
<EventRecordID>41348</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DUCK66-PC</Computer>
<Security />
</System>
<EventData>
<Data>BlackmagicRAWPlayer.exe</Data>
<Data>2.2.0.18</Data>
<Data>615ce1c8</Data>
<Data>mgxasio4_x64.dll</Data>
<Data>2.13.0.0</Data>
<Data>55c8f2c5</Data>
<Data>80000003</Data>
<Data>00000000000029f7</Data>
<Data>2d30</Data>
<Data>01d7dbc04e82c079</Data>
<Data>C:\Program Files (x86)\Blackmagic Design\Blackmagic RAW\Blackmagic RAW Player\BlackmagicRAWPlayer.exe</Data>
<Data>C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll</Data>
<Data>306e4c24-981f-4070-a7f3-f1d48373fbb9</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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Pete Tomkies

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Re: BRAW Player not working

PostWed Nov 17, 2021 6:18 pm

I saw there was an update for BRAW so I installed that and tried again - same error unfortunately. Event log below:

Log Name: Application
Source: Application Error
Date: 17/11/2021 18:16:14
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DUCK66-PC
Description:
Faulting application name: BlackmagicRAWPlayer.exe, version: 2.2.1.4, time stamp: 0x618dcd74
Faulting module name: mgxasio4_x64.dll, version: 2.13.0.0, time stamp: 0x55c8f2c5
Exception code: 0x80000003
Fault offset: 0x00000000000029f7
Faulting process ID: 0x5ef4
Faulting application start time: 0x01d7dbdf258d1376
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic RAW\Blackmagic RAW Player\BlackmagicRAWPlayer.exe
Faulting module path: C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll
Report ID: 05a0826b-52be-416b-9f40-afb2c4ad918e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-17T18:16:14.3258103Z" />
<EventRecordID>41452</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DUCK66-PC</Computer>
<Security />
</System>
<EventData>
<Data>BlackmagicRAWPlayer.exe</Data>
<Data>2.2.1.4</Data>
<Data>618dcd74</Data>
<Data>mgxasio4_x64.dll</Data>
<Data>2.13.0.0</Data>
<Data>55c8f2c5</Data>
<Data>80000003</Data>
<Data>00000000000029f7</Data>
<Data>5ef4</Data>
<Data>01d7dbdf258d1376</Data>
<Data>C:\Program Files (x86)\Blackmagic Design\Blackmagic RAW\Blackmagic RAW Player\BlackmagicRAWPlayer.exe</Data>
<Data>C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll</Data>
<Data>05a0826b-52be-416b-9f40-afb2c4ad918e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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CaptainHook

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Re: BRAW Player not working

PostThu Nov 18, 2021 10:25 am

Hi, the faulting module is C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll which seems to belong to the company Magix - do you use any of their software and have it installed? https://www.magix.com/au/products/
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Pete Tomkies

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Re: BRAW Player not working

PostMon Nov 29, 2021 11:58 pm

CaptainHook wrote:Hi, the faulting module is C:\Program Files\Common Files\MAGIX Services\System\mgxasio4_x64.dll which seems to belong to the company Magix - do you use any of their software and have it installed? https://www.magix.com/au/products/

Apologies for the delay in replying.

I didn't remember installing the trial version of something but I must have. Uninstalled it all (took a few goes!) and reinstalled BRAW Player. All now working, thank you! :-)
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Re: BRAW Player not working [SOLVED]

PostTue Nov 30, 2021 12:04 am

Okay great, do you know which app in particular it was? Would be good to test and find out why it was causing issues for the player. Thanks
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Pete Tomkies

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Re: BRAW Player not working [SOLVED]

PostTue Nov 30, 2021 12:16 am

CaptainHook wrote:Okay great, do you know which app in particular it was? Would be good to test and find out why it was causing issues for the player. Thanks

From the Event Viewer it looks like it was MusicMaker.exe, version: 30.0.3.39.
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Re: BRAW Player not working [SOLVED]

PostTue Nov 30, 2021 12:19 am

Thanks!
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