Update on Camera Shipments

Buh-bye!

Enjoy your cam! Cheers.

did you jump ship, peter?

No, the guy who posted before him did.

Buh-bye!

Enjoy your cam! Cheers.

did you jump ship, peter?

No, I was wishing Theodore a fond adieu.

(Of course, he's welcome to post here anytime, even if he's no longer waiting for a BMCC!)

CAN WE CLOSE THIS THREAD SOON?

CAN WE CLOSE THIS THREAD SOON?

Why? When the camera ships in volume and the preorders are filled, you can bet this thread will close itself. Right now, however, shipping is the only real subject regarding the BMC, isn't it?

Nice that BMD has made an effort to keep us up to date with the situation with today's update. Sorry to hear that the supplier is still not providing quality glass...

Ouch. The latest update is very discouraging. Still not happy with the sensor glass. I'm in the top 10 with my dealer and they haven't received any so it's looking like mine is still faaaar off... maybe a couple of months. I'm not sure what I'm going to do now.

I sure appreciate the update...wish it were better news. I'm number 8 at my reseller and they haven't received any BMCs either. Realistically, it's looking like next year for me, isn't it?

I sure appreciate the update...wish it were better news. I'm number 8 at my reseller and they haven't received any BMCs either. Realistically, it's looking like next year for me, isn't it?

Seems that way. Like I said elsewhere, I'm glad they're doing it right and not sending out the bad ones or looking for a bandaid fix, but it's extremely discouraging. I do, however, appreciate the update and openness. It's a very unfortunate situation.

I sure appreciate the update...wish it were better news. I'm number 8 at my reseller and they haven't received any BMCs either. Realistically, it's looking like next year for me, isn't it?

I'm 67 at CVP and they've had 1 unit so far which went to Andrew Reid at EOS HD. Could be a very long wait.

With so few cameras shipping like gold dust you cant blame people for being extra vigilante about were they are in the waiting list

I sure appreciate the update...wish it were better news. I'm number 8 at my reseller and they haven't received any BMCs either. Realistically, it's looking like next year for me, isn't it?

I'm 67 at CVP and they've had 1 unit so far which went to Andrew Reid at EOS HD. Could be a very long wait.

You're lucky. I am 134th in line at CVP :/
I do appreciate BMD being picky about the quality though. I wish Apple was this picky with their quality control. In the past 10 years, I've had so many Macs with dead pixels, backlight bleeding issues etc. I hope that BMD puts some importance to the quality of the back screens as well, as pixel remapping might be able to "fix" dead/stuck pixels on the sensor, but the screen at the back is always going to have whatever problem it comes with... In my opinion dead/stuck pixels are a defect, even if it's just one.

As such, we are only sending out a small number of cameras each day.

But what are small numbers? 1? 5? 25?

I would really appreciate having some idea so i can at least make an educated guess whether to wait or not.

My question is, why wont BMD buy from another supplier and get their money back? Seems like that would be easy, maybe I'm wrong.

My question is, why doesn't BMD buy from another supplier and get their money back? Seems like that would be easy, maybe I'm wrong.

It's probably not that easy. All the calibration and tweaking they did will most likely have to be redone with another sensor. It's like starting from scratch.

I sure appreciate the update...wish it were better news. I'm number 8 at my reseller and they haven't received any BMCs either. Realistically, it's looking like next year for me, isn't it?

I'm 67 at CVP and they've had 1 unit so far which went to Andrew Reid at EOS HD. Could be a very long wait.

You're lucky. I am 134th in line at CVP :/
I do appreciate BMD being picky about the quality though. I wish Apple was this picky with their quality control. In the past 10 years, I've had so many Macs with dead pixels, backlight bleeding issues etc. I hope that BMD puts some importance to the quality of the back screens as well, as pixel remapping might be able to "fix" dead/stuck pixels on the sensor, but the screen at the back is always going to have whatever problem it comes with... In my opinion dead/stuck pixels are a defect, even if it's just one.

Well I started off at 98, way back when I placed my order at the very end of May/beginning of June.

My question is, why doesn't BMD buy from another supplier and get their money back? Seems like that would be easy, maybe I'm wrong.

It's probably not that easy. All the calibration and tweaking they did will most likely have to be redone with another sensor. It's like starting from scratch.

OK, I get it. I was already prepared to wait, as I bought into the MFT model, but obviously the delays are going to affect everyone. Geeeeeeeeeeeeeeees!

Gee cschmeer you've had it bad with Apple.

Over the last 5 years Ive gone through 12 Mac Pro's, 7 MacBook Pro's in varying models and sizes and 6 combinations of dual-screen Apple displays from 24" to 30" (thats 12 displays).
Then add the 48 iMacs at the school I instruct on the side and not one has has a dead pixel.

Not one.

I know it exists but your claims should be brought up to Apple and get that resolved.
It seems you see Dead Pixels

I m planning to buy the Camera but with this small infos about shipment I would like to know if I preorder the camera now, what is an estimate delivery date ?Do you guys have an idea on how many piece have been preorder and how long this will take keeping in mind the "low" amount of piece released ? Thanks for your time and help.

Question for Christine or other BMD rep:

Was today's BMCC status update written by Kristian Lam or Grant Petty?
viewtopic.php?f=2&t=2283

Obviously it was posted via Kristian's account, but I'd appreciate confirmation about the source since the message isn't signed.

Cheers.

- Peter

I m planning to buy the Camera but with this small infos about shipment I would like to know if I preorder the camera now, what is an estimate delivery date ?Do you guys have an idea on how many piece have been preorder and how long this will take keeping in mind the "low" amount of piece released ? Thanks for your time and help.

Unanswerable question. No one knows, possibly not even BMD. See:
viewtopic.php?p=12744&sid=3a27d96b0e73f9a13fceba567ecf4c3a#p12744

Meanwhile, there are occasionally BMCCs being put up for sale on eBay & craigslist, because there are people who pre-ordered BMCCs early who don't actually want the cameras they received. Weird.

Sounds worrying!

"Right now, we are still not happy with the quality that we are getting from the glass window of the sensors"

Still?

also,

"we have a conference call arranged with our supplier to extract more information"

I thought they were in daily contact!

Yeah, that was a very less than expected update. Hope the conference call produces some positive, and productive movement, or at least a good idea of where they are headed with this product.

Yeah, that was a very less than expected update. Hope the conference call produces some positive, and productive movement, or at least a good idea of where they are headed with this product.

I am actually wondering if a "conference call" is going to help at this stage? There were even some Kickstarter crowd-funding projects were the creator(s) ended up going to whatever country their manufacturer is based in order to get first hand information, make sure they are doing everything the way they are supposed to and to get their tooshies in gear. Why can't a BMD engineer/representative go have a proper face to face meeting with the sensor manufacturer? If they are the only supplier of sensors for the BMCC, they should give the BMD orders priority since it's not a one-off order, but a reoccurring one at least until the BMCC is replaced with another model.

My question is, why doesn't BMD buy from another supplier and get their money back? Seems like that would be easy, maybe I'm wrong.

It's probably not that easy. All the calibration and tweaking they did will most likely have to be redone with another sensor. It's like starting from scratch.

Yeap, not easy - even when you are changing IC parts that are pin-pin compatible, there is a immense number of things that may need to be tested, re-engineer. BM is on a very tough position from the little info we have. All things being equal, I rather they are anal about QA that have a different/worst situation (bad cameras in the field)

I have worked in operation and manufacturing for many years and this sound terribly familiar If they can not reach acceptable yields in a reasonable time - boy this is going to hurt them big time. BM accounting might already be working on how to account for inventory values for end of year (assuming their 20mil inventory statement was accurate)

I feel bad for everyone, people waiting and Black Magic

Yeah, that was a very less than expected update. Hope the conference call produces some positive, and productive movement, or at least a good idea of where they are headed with this product.

I am actually wondering if a "conference call" is going to help at this stage? There were even some Kickstarter crowd-funding projects were the creator(s) ended up going to whatever country their manufacturer is based in order to get first hand information, make sure they are doing everything the way they are supposed to and to get their tooshies in gear. Why can't a BMD engineer/representative go have a proper face to face meeting with the sensor manufacturer? If they are the only supplier of sensors for the BMCC, they should give the BMD orders priority since it's not a one-off order, but a reoccurring one at least until the BMCC is replaced with another model.

Lets not assume that is not happening, having conference call does not mean they are not engineers at the manufacture site also. I am currently working a manufacturing issues with my Chinese manufacture. We have 2 Hrd eng and 2 Soft Eng on-site AND we are having Skype conference calls (US - China) with them also.

This is not a either/or

By the way - and I am not kidding,

I woke up a t 3AM from having a dream I have bought a Scarlet-X and was trying to figure out how to tell my wife

It was a great dream thought

Question for Christine or other BMD rep:

Was today's BMCC status update written by Kristian Lam or Grant Petty?
viewtopic.php?f=2&t=2283

Obviously it was posted via Kristian's account, but I'd appreciate confirmation about the source since the message isn't signed.

Cheers.

- Peter

Peter, that post was written by Kristian, a senior product manager in Australia.

Question for Christine or other BMD rep:

Was today's BMCC status update written by Kristian Lam or Grant Petty?
viewtopic.php?f=2&t=2283

Obviously it was posted via Kristian's account, but I'd appreciate confirmation about the source since the message isn't signed.

Cheers.

- Peter

Peter, that post was written by Kristian, a senior product manager in Australia.

Thanks for the confirmation, Christine. I didn't want to attribute it to the wrong person when posting/talking about it. Thanks again.

I don't understand... did Grant not imply the glass was ok but the quantity supplied was low last update? I honestly thought that was the case but I may be wrong. Also if someone at BMD can please confirm any updates on the hyperdeck studio pro which has also been delayed a while, that would be much appreciated.

Thanks for the update.
Costa

I do appreciate the updates from BMD. it is answering the main question about the delays.. Of course I'm not happy about it.. I really do feel bad for BMD.. I can imagine the horrible stress they are all under.. I'm rooting for them! They have an exciting product and I'm looking forward to get my hands on it!
The idea of getting a "Battle tested" R1 is exciting too.. but it's just too far apart from my budget to kit out for basic shooting at this point..
I'll hold out for my BMCC.. with it's current sensor.. or perhaps something new and different (better!)?

I don't understand... did Grant not imply the glass was ok but the quantity supplied was low last update? I honestly thought that was the case but I may be wrong. Also if someone at BMD can please confirm any updates on the hyperdeck studio pro which has also been delayed a while, that would be much appreciated.

Thanks for the update.
Costa

Maybe the glass or sensor manufacturers are just generally being sloppy with their quality control?

I don't understand... did Grant not imply the glass was ok but the quantity supplied was low last update? I honestly thought that was the case but I may be wrong. Also if someone at BMD can please confirm any updates on the hyperdeck studio pro which has also been delayed a while, that would be much appreciated.

Thanks for the update.
Costa

Maybe the glass or sensor manufacturers are just generally being sloppy with their quality control?

If that is the case surely jumping ship and going to another sensor manufacturer would be the next course of action. It's kind of a reset and will likely mean waiting longer, but at least it will happen. I'm not sure that is the case with the current sensor.

What about that wonderful BMC look that we all fell so deeply in love with? Would a new sensor have that look?

What about that wonderful BMC look that we all fell so deeply in love with? Would a new sensor have that look?

I know

My dealer told me today that they are really concerned about the camera's status, and they might have to reevaluate their position with pre orders around the first of Dec because they do not want to carry deposits into the first of the year. They saw the update before I did, so I know they are paying attention


I hope something happens quick

For the last 6 1/2 months I have been watching this forum and dreaming of my BMC in my hands! I was No2 on the waiting list with my supplier in Australia but I have decided to cancel! Not because RED or Sony or any other "super deal", I have cancelled because I'm scared of my BMC blowing up in a years time
and only will be valued for $ 500 if I'm lucky! I really wish you the best to all of you and hope black magic after all this time offer to the loyal costumers that have been waiting for so long an extended warranty on the camera.

Cheers

Christian
Tasmania
OZ

My dealer told me today that they are really concerned about the camera's status, and they might have to reevaluate their position with pre orders around the first of Dec because they do not want to carry deposits into the first of the year.

My dealer said the exact same thing. They can't (that's the word he used) carry deposits into the new year. I'm a little fuzzy as to what that means (I prepaid in full back in July) but it certainly looks like I'll get to find out the hard way.

I am happy to go along for the ride.....especially given all I see in similar price brackets are cameras with excellent sensors and absolutely crap codecs.

Anyway, have never been one to 'play it safe' by aiming for mediocrity.

My dealer told me today that they are really concerned about the camera's status, and they might have to reevaluate their position with pre orders around the first of Dec because they do not want to carry deposits into the first of the year.

My dealer said the exact same thing. They can't (that's the word he used) carry deposits into the new year. I'm a little fuzzy as to what that means (I prepaid in full back in July) but it certainly looks like I'll get to find out the hard way.

I pre paid in full also, and I'm pretty sure my dealer meant refunds would take place. It sucks because I'm in the top 5 at my dealer, and December is looking like it's not going to be the time of delivery.

I think I'm done complaining for a while. Right now I'm boiling pots of water so I can take a warm "shower." Haha. With all the destruction here in NY and in the neighborhooding areas, I'm very fortunate. I'll save the complaining for people who have REAL problems, not for when am I going to get a completely self indulgent luxury item $3000 camera. People out there are now homeless.

Just a little perspective that hit me.

I think I'm done complaining for a while. Right now I'm boiling pots of water so I can take a warm "shower." Haha. With all the destruction here in NY and in the neighborhooding areas, I'm very fortunate. I'll save the complaining for people who have REAL problems, not for when am I going to get a completely self indulgent luxury item $3000 camera. People out there are now homeless.

Just a little perspective that hit me.

+1

That's a good point Paul...don't think for a second folks in rural Texas aren't with you. We all feel your pain and are hoping for the best. Strange how easily reality can slap you cross-eyed, isn't it?

My dealer told me today that they are really concerned about the camera's status, and they might have to reevaluate their position with pre orders around the first of Dec because they do not want to carry deposits into the first of the year.

My dealer said the exact same thing. They can't (that's the word he used) carry deposits into the new year. I'm a little fuzzy as to what that means (I prepaid in full back in July) but it certainly looks like I'll get to find out the hard way.

Its an accounting thing, they can carry the deposit into new years otherwise it counts as a complete sales (tax wise). So complete sale but no delivery.. it gets messy for end of year tax

Oh man.. good point.. I've pre-paid in full as well..

CVP has took delivery of its first customer destined BMC. Its gone to Andrew Reid of EOSHD

Apparently he was suppose to be number 7 and there are people ahead of him who did NOT get theirs. Can someone confirm this

I really appreciate the frustration. I've waited a LONG time like everyone for the camera. CVP every step of the way have been nothing but honest and helpful. The problem isn't of their making. Indeed the problem isn't even of Blackmagic's making because the sensor glass issue was caused by a third party supplier. It was the third party supplier who was responsible for coming through on this and they didn't.

I was indeed told that I was 7th in line but my original order was made very early and the first pre-orders. I had an issue fully completing the order and I emailed CVP a few days later to say the price on my invoice was incorrect. Just a bug in the system. The correction knocked me down the list on the order of deposit payments I suspect. I fully accept CVP's explanation about the order timestamp being different to the accounting one. In my view the pre-order timestamp is fairer than the accounting dates. I do believe I was first in line. Whilst the NAB announcement was still going on, I was placing my faith in CVP and Blackmagic - rightly so, because this camera is the future.

I am paying the full price for my Blackmagic Cinema Camera. It isn't a beta test program freebie. I will make sure I repay my dues with the blog coverage. Hopefully those who are still waiting for the camera will be fully up to speed on it by the time it ships in quantity, and the delays give Blackmagic valuable time to refine the product. When I back from the Panasonic shoot on Saturday 3rd Nov, I'll check out the firmware on my Blackmagic camera and report back.

My dealer told me today that they are really concerned about the camera's status, and they might have to reevaluate their position with pre orders around the first of Dec because they do not want to carry deposits into the first of the year.

My dealer said the exact same thing. They can't (that's the word he used) carry deposits into the new year. I'm a little fuzzy as to what that means (I prepaid in full back in July) but it certainly looks like I'll get to find out the hard way.

Its an accounting thing, they can carry the deposit into new years otherwise it counts as a complete sales (tax wise). So complete sale but no delivery.. it gets messy for end of year tax

This is going to turn into a very sticky situation very soon due to the end of the year. I'm fearing that companies are not going to want to carry this into the new year and are going to issue 100% refunds only to turn around and want you to repurchase, which if the normal 2-4 week refund time applies to this refund, I'm wondering if they are going to hold your position in line for the pre-order on good faith that you are going to return or if it'll be lost. I don't see a resolve ( no pun intended ) to this situation.

This question is directed to Blackmagic Design:

First, thanks very much for today's BMCC "shipping status" update message. I very much appreciate your keeping us in the loop.

However, I'm confused about today's update message posted by Kristian Lam, which says in part:

================================
viewtopic.php?f=2&t=2283

"... Right now, we are still not happy with the quality that we are getting from the glass window of the sensors ..."
================================

In the update Grant Petty posted on 9/26/12, he reported the problem was caused by the packaging material used to ship the glass (cover) window to the sensor manufacturer:

================================
viewtopic.php?f=2&t=1288&p=6671#p6671

"... the supplier has discovered the blemishes are caused by a contamination from the packing materials used by the glass supplier to ship the glass to the sensor supplier. ..."
================================

If the problem was caused by "packaging material", didn't the supplier immediately stop using the (defective? inappropriate?) packaging material weeks ago?

Is the on-going problem with the cover glass now caused by something else? Is there more than one problem?

Apologies, but I find today's status report quite confusing.

Would appreciate any clarification you're able to offer. Thanks again, and cheers.

- Peter


-

This question is directed to Blackmagic Design:

First, thanks very much for today's BMCC "shipping status" update message. I very much appreciate your keeping us in the loop.

However, I'm confused about today's update message posted by Kristian Lam, which says in part:

================================
viewtopic.php?f=2&t=2283

"... Right now, we are still not happy with the quality that we are getting from the glass window of the sensors ..."
================================

In the update Grant Petty posted on 9/26/12, he reported the problem was caused by the packaging material used to ship the glass (cover) window to the sensor manufacturer:

================================
viewtopic.php?f=2&t=1288&p=6671#p6671

"... the supplier has discovered the blemishes are caused by a contamination from the packing materials used by the glass supplier to ship the glass to the sensor supplier. ..."
================================

If the problem was caused by "packaging material", didn't the supplier immediately stop using the (defective? inappropriate?) packaging material weeks ago?

Is the on-going problem with the cover glass now caused by something else? Is there more than one problem?

Apologies, but I find today's status report quite confusing.

Would appreciate any clarification you're able to offer. Thanks again, and cheers.

- Peter


-

True, that doesn't really make sense... Was the contamination by packaging material not the real cause? :/

If that is the case surely jumping ship and going to another sensor manufacturer would be the next course of action. It's kind of a reset and will likely mean waiting longer, but at least it will happen. I'm not sure that is the case with the current sensor.

That would be like starting again from scratch. There's a lot more work than just sourcing an off-the-shelf sensor and slapping it in the camera. It's no where near as simple as that.

Not to mention it would "look" totally different. In other words, it would be a whole new camera.

jb

If that is the case surely jumping ship and going to another sensor manufacturer would be the next course of action. It's kind of a reset and will likely mean waiting longer, but at least it will happen. I'm not sure that is the case with the current sensor.

That would be like starting again from scratch. There's a lot more work than just sourcing an off-the-shelf sensor and slapping it in the camera. It's no where near as simple as that.

Not to mention it would "look" totally different. In other words, it would be a whole new camera.

jb

Exactly and at this rate starting from scratch would be quicker...