URSA Mini 4.6k The Original™ Magenta Cast Issue

The five I tested had serial numbers as far as 8,000 apart. They came from different shipments, at least a month apart in some cases.

The five I tested had serial numbers as far as 8,000 apart. They came from different shipments, at least a month apart in some cases.

OK - Thanks for that !

Perhaps most people have forgotten about it.

However, If you have been waiting for the URSA Mini 4.6K right from the moment it was announced at NAB, like I have been doing, and following every piece of information about its progress, all along the timeline, you will remember that at some point between late December, 2015 and early February, 2016, about when footage from the Beta testers was getting released, there was lots of buzz about the delay in shipping.

One such buzz that had a lot of people talking, was a so called meeting with the dealers and re-sellers BMD was going to have, and a possibility of a price increase. This buzz was tied to an underlying issue that had to do with the cost of the sensor / sensor production issue.

Now, from what's happening with the Magenta Issue, Returns, RMA processes, etc. Indicate to me that, that buzz was true.

BMD must have fully known about the magenta issue. Perhaps, they must have considered a price increase? Which would have been in-evitable if the QC process was much stricter on the sensors. However, seeing RED Raven was just around the corner, and having no other competitor for many miles in their price range, must have decided to go against it to still remain competitive. Perhaps they did anticipate the RMA's too? Maybe it was what prompted the dealers/re-seller meetings?

However, since there are not many pixel-peepers in this price range, like those of us haunting these forums, (like Morten pointed out earlier), decided to release the camera anyway and take a hit with the RMA's, instead of actually fixing the QC and loosing more money.

While the engineering team was still busy trying to tackle the Global Shutter issue, firmware development, perhaps they had already ordered a lot of units to be manufactured, which could be be shipped out in large numbers to fulfill the large number of pre-oders once the team had finalized the firmware and Global Shutter issue. Well it seems like it did not happen in time and by the time March rolled around and the QC issue with the sensor came into the fore-front it was too late to loose millions.

That's what it appears to me from what I have been observing.

I don't see them shipping units that have no Magenta issue till their current manufactured stock is exhausted. It could take months, perhaps till the end of this year for that to happen?

Given the complete silence all along the way, I may be very wrong, but I do not see them addressing this "issue" anytime soon either.

Wolf, Wolf?

Perhaps most people have forgotten about it.

However, If you have been waiting for the URSA Mini 4.6K right from the moment it was announced at NAB, like I have been doing, and following every piece of information about its progress, all along the timeline, you will remember that at some point between late December, 2015 and early February, 2016, about when footage from the Beta testers was getting released, there was lots of buzz about the delay in shipping.

One such buzz that had a lot of people talking, was a so called meeting with the dealers and re-sellers BMD was going to have, and a possibility of a price increase. This buzz was tied to an underlying issue that had to do with the cost of the sensor / sensor production issue.

Now, from what's happening with the Magenta Issue, Returns, RMA processes, etc. Indicate to me that, that buzz was true.

BMD must have fully known about the magenta issue. Perhaps, they must have considered a price increase? Which would have been in-evitable if the QC process was much stricter on the sensors. However, seeing RED Raven was just around the corner, and having no other competitor for many miles in their price range, must have decided to go against it to still remain competitive. Perhaps they did anticipate the RMA's too? Maybe it was what prompted the dealers/re-seller meetings?

However, since there are not many pixel-peepers in this price range, like those of us haunting these forums, (like Morten pointed out earlier), decided to release the camera anyway and take a hit with the RMA's, instead of actually fixing the QC and loosing more money.

While the engineering team was still busy trying to tackle the Global Shutter issue, firmware development, perhaps they had already ordered a lot of units to be manufactured, which could be be shipped out in large numbers to fulfill the large number of pre-oders once the team had finalized the firmware and Global Shutter issue. Well it seems like it did not happen in time and by the time March rolled around and the QC issue with the sensor came into the fore-front it was too late to loose millions.

That's what it appears to me from what I have been observing.

I don't see them shipping units that have no Magenta issue till their current manufactured stock is exhausted. It could take months, perhaps till the end of this year for that to happen?

Given the complete silence all along the way, I may be very wrong, but I do not see them addressing this "issue" anytime soon either.

Wolf, Wolf?

Interesting observation. It's a titliating proposition to fill in the unknowns with conspiracies about this whole magenta fiasco. I think what you are saying is indeed entirely possible, maybe even probable. If true, it would really upset me that BMD sent sensors knowing they were faulty.

Sent my camera back 2 days ago and have a rental for the red Raven for a shoot tomorrow. If I really like it I'm not going to ask for an exchange but a refund and will purchase the Raven instead. Good job BMD. Not saying I won't give them a chance if they fix stuff, but I don't feel like waiting around if there are better more stable options out there.

Sent my camera back 2 days ago and have a rental for the red Raven for a shoot tomorrow. If I really like it I'm not going to ask for an exchange but a refund and will purchase the Raven instead. Good job BMD. Not saying I won't give them a chance if they fix stuff, but I don't feel like waiting around if there are better more stable options out there.

Please do let us know what you think of it. And, if you can, it would be great to have an .r3d to compare to the Ursa Mini 4.6K. Although I think there is comparison thread on the forum already, so I probably shouldn't go asking you to post it on this one.

Of course they knew, users on this very forum have been pointing out magenta issues from pretty much the very moment the first footage was released from the beta testers.

...we are storytellers Scott, and this is the story I pieced of the URSA Mini 4.6K's birth into the market. True story? Time will reveal...

What makes you think the GS was the hold up. Perhaps it was the magenta issue all along?! And given they were unable to fix it, shipped anyway. They obviously had a lot of inventory. Paid for in $US, with a declining aussie dollar!
The lack of feedback and continual shipment of an obviously flawed product to an unsuspecting customer base really raises questions about the ethical underpinnings of this company!

0 out of 5?
I am not sure if RMAing my unit will take care of this...
that is a very frustrating thought!

...we are storytellers Scott, and this is the story I pieced of the URSA Mini 4.6K's birth into the market. True story? Time will reveal...

If it is true it is going to ricochet like a bad boomerang.

I have trouble believing that any sane CEO would opt to ship thousands of cameras knowing they are defect, playing a bluff into the hand of the layman, desperately seeking hope he won't notice something is off in his images. The price of such an endeavor supersedes that of dealing with declining currencies along with postponing shipping. It could/should/would utterly destroy a company's name, brand and trust for the foreseeable decade.

I just don't believe that anyone, right in his mind, would risk such a play.

I hope once I get my cam back next week that a solid soul will inhabit its inners and put to rest this unfortunate situation

...we are storytellers Scott, and this is the story I pieced of the URSA Mini 4.6K's birth into the market. True story? Time will reveal...

If it is true it is going to ricochet like a bad boomerang.

I have trouble believing that any sane CEO would opt to ship thousands of cameras knowing they are defect, playing a bluff into the hand of the layman, desperately seeking hope he won't notice something is off in his images. The price of such an endeavor supersedes that of dealing with declining currencies along with postponing shipping. It could/should/would utterly destroy a company's name, brand and trust for the foreseeable decade.

I just don't believe that anyone, right in his mind, would risk such a play.

I hope once I get my cam back next week that a solid soul will inhabit its inners and put to rest this unfortunate situation

Couldn't agree more. I'm fascinated by the fact that if I ask someone "what would you do?", they talk about taking the high road, integrity, honesty, etc. However, if I ask "what would the other guy do?", tales of deceit and chicanery emerge. To be sure, corporations do dishonest things (witness VW/Audi emission rigging here in the US), but it's the exception rather than the rule. Corporations are filled with human beings. Most of them are like you and me. In general, they don't operate like Spectre.

I'm relatively new to the BM world. I don't sense a dishonest operator. While I don't like their culture of silence, I can respect it and can appreciate its advantages in the marketplace. One of the disadvantages of remaining silent is it creates an empty space that can be filled with speculation -- some of it outlandish.

I admire BMD, they have been one of the best disruptive catalysts to the cinema camera market that all independent filmmakers have been waiting for.

Now other companies like Kinefinity are also waking up to this market.

Who do BMD camera division mainly cater to? People who were using DSLR's with Magic Lantern, or any other such similar setups, wanting to ride higher up in the technology curve but could not afford it. They saw a need in the market and decided to cater to it.

BMCC, BMPCC, BMPC4K, URSA, URSA Mini 4K, URSA Mini 4.6K

The progression is right there. Each iteration is the most affordable option available in the market, which is not high enough to be considered PRO, but not low enough (in terms of picture quality & features) to fall back into DSLR range.

I do not see any dishonesty. They are just acting according to the circumstances into which they have been thrown. Most of their anticipated customer base are entry-level filmmakers / students / hobbyists looking for an affordable solution to start off with. That segment can also be filled with semi-professionals (event shooters, weddings, documentary, independent filmmakers, etc.) who also cannot afford the high end products and their premium prices so, like me, cheer the only company that is lifting them into the technology curve they wish to be at.

There are also those rare professionals that will come to check out what they are offering because of all the noise they are generating, but having experienced the unreliable track record of BMD's products on the field have now completely shied away. A few stick around, hoping the next iteration will fulfill their want. But, by the time the next iteration comes along, the market has already moved along and BMD is still scrambling to fix issues from earlier cinema camera products.

Meanwhile, the hamster wheel spins on.

This last group (who are a small minority in regards to BMD's camera market customer base) are the ones that frequent these forums.

There is a thread, from perhaps an earlier DSLR user that had just invested in a BMD product: "Serious Crop Issue", that should give you an idea of how well researched and experienced most of the users BMD is expecting to cater to are. So when the BMD reps are stating at NAB that they have not received too many complaints from their customers, perhaps in a certain way they were being honest. Us pixel peepers might not be the majority customer base.

Once again this is just a story I am telling, if you agree with it, maybe there is some truth to it? If you don't no issues either, take it for its entertainment "outlandish" value

BM promised first priority of the 4.6k sensor to the previous URSA owners as a recognition of their support. When the time came they shipped the mini first with no turrets for the Ursa owners. What did the have to say to the Ursa owners during their long announcement and video? Nothing, no apology no explanation, no recognition, nothing. At nab they nab they had a long list of updates for the mini including the major firmware update. What for the Ursa owners? Again nothing, Ursa was not even displayed. Still don't think BM id a dishonest company?

Once again this is just a story I am telling, if you agree with it, maybe there is some truth to it? If you don't no issues either, take it for its entertainment "outlandish" value

So, we're clear... yours is not the story I thought was outlandish. Yours is in some realm of possibility. I don't think it's right -- I sense even you aren't heavily invested in it -- but I suppose it could be.

BM promised first priority of the 4.6k sensor to the previous URSA owners as a recognition of their support. When the time came they shipped the mini first with no turrets for the Ursa owners. What did the have to say to the Ursa owners during their long announcement and video? Nothing, no apology no explanation, no recognition, nothing. At nab they nab they had a long list of updates for the mini including the major firmware update. What for the Ursa owners? Again nothing, Ursa was not even displayed. Still don't think BM id a dishonest company?

Again, I'm relatively new to the BM world, but their pattern is this... some day soon you will wake up to news of the turrets shipping and some awesome new feature or deal and a thank you for waiting. Their silence is typical. Eventually, they will deliver. That said, they did break their promise of being first priority. Let's reengage on this discussion after the turret shipping announcement and see how they handle that part.

I sense even you aren't heavily invested in it

No worries, I am just playing with words now. After a whole year of anticipation, and waiting for my pre-order, this whole experience has become somewhat comical.

I have trouble believing that any sane CEO would opt to ship thousands of cameras knowing they are defect, playing a bluff into the hand of the layman, desperately seeking hope he won't notice something is off in his images.

Recently for one of my projects I had rented a RED Dragon, cine lenses & gimbal, for a day of production on Sunday, to be shot on the top of Mt. Wilson outside of Los Angeles. We were to leave our rally point in L.A. at 05AM. The person entrusted with the driving the Mini-van to transport the 16 member cast & crew, did not wake up in time and arrived 2 hours late. When we reached up there the gimbal-RED combination did not work as expected (high winds into the mattebox was throwing it off balance), one of the main crucial shots, to justify our 2-hour drive, could not be done.

Did I stop from moving forward? Even though it was not aligned to the vision we set off to create?

I don't think BMD thinks any differently about their investments either. They are still a business, who are expected to turn a profit. Which will only happen if they sell in large numbers.

Morten where are you based? Who is your dealer?

Ursa mini 4.6k PL Mount test

Ursa mini 4.6k PL Mount test

Looks clean to me. I didn't see any magenta but then again this is a PL mount so who knows if it's an EF related problem only... Go figure.

In my pollen polluted atmosphere, I took off my lens cap and pointed the URSA Mini 4.6K PL at a fairly evenly lit bright piece of paper and saw a very even colour on the screen of my camera. Hardly a definitive test of all the potential situations that might cause a magenta cast or magenta corners or uneven colour, but what I saw looked completely even from corner to corner. Lots of real tests to do when I mount my Fujinon lens, but I couldn't see any indication (in that simplistic test) of a bad sensor.


Sent from my iPad using Tapatalk

I checked a 4.6K yesterday and it had strong magenta corners when using wide angle...I can return the camera tomorrow. It had some other issues too (A bright spot on the monitor, the record button on the handle didnt work, and it shut down randomly while testing)....Now i go with a FS5 or Terra. The corporate behaviour of BMD is another reason for that descision...So I say goodby to this forum. Hope you guys get working cameras from BM soon...

I could say something stupidly sarcastic like, "WOW, 24 pages! Does this mean I'm not colour blind?", but I will not. Rather, I'll try to contribute humbly toward solutions. I have a few ideas about all this though, which I'll share with you SOON!

Now, if Blackmagic Design could only send me a camera to test...

...the record button on the handle didn't work...

You know you need to connect the LANC cable for the buttons on the handle to work, right? Just checking... seen a few people miss that.

Adorama was a offering the URSA Mini 4.6K + Shoulder Mount Kit + Sony Production Suite for a heavily discounted price of $4995 (including shipping) and it seemed like a very good deal to not pass.

So I inquired further about the returns policy if I found out that the sensor had an issue with it. The sales rep informed that there are no returns for this item. First I would have to contact BMD, and if and once they determined that there is an issue with the sensor, issued a case number, then I could send it back to the reseller to get a refund. This procedure would have to be completed in 30 days for me to get a refund.

My question to those who have had issues with their camera: When you contacted BMD regarding your issue, were you offered a case number and an authorization for a RMA (to get a refund if you so chose)?

I have read that some of you have been told that BMD is not issuing RMA's at this moment.

Some are saying they were able to RMA with their dealer/re-seller. How?

Those that have had issues with their cameras have mentioned that after a few emails back and forth BMD support just goes silent.

Sounds like a conundrum?

Where do each of you stand with your resellers in regards to refund at this moment?

It is a scary thought, for anyone, to have a paper-weight in their hands if BMD stops responding to emails and the 30-day mark passes.

Eli
Kyle
Benton
Morten

Where did you buy your cameras from?

...the record button on the handle didn't work...

You know you need to connect the LANC cable for the buttons on the handle to work, right? Just checking... seen a few people miss that.

...thanks...I really missed that, because I was focused on the image testing. So whats left is the magenta issue and the bad monitor and a shut down, when I changed shutter speed in the menue (but it probably has nothing to do with use of the menue....).
The fan was pretty loud, too...so iam just happy to bring the camera back to my dealer tomorrow.

Ashok,
Perhaps we should rename it the BMPW for black magic paper-weight

B&H

Andreas, if you are picking up a camera from another manufacturer, I think some of us would still be interested in your findings after you've had some experience with your new camera. Might be very interesting from the perspective of what's better and what's worse in comparison to the BMD camera(s). All the best to you!


Sent from my iPad using Tapatalk

Andreas, if you are picking up a camera from another manufacturer, I think some of us would still be interested in your findings after you've had some experience with your new camera. Might be very interesting from the perspective of what's better and what's worse in comparison to the BMD camera(s). All the best to you!


Sent from my iPad using Tapatalk

I also am testing cameras from other manufacturers. Today I've been shooting with the Red Raven. Some things of note so far:

1. No magenta color cast (even or uneven) also, no real noticeable color cast of any color, not even green.
2. Having the variety of WB options is extremely helpful really dial in the color. It goes in increments of 100 instead of the rather large leaps on the BM cameras.
3. Overall color and image looks really great but... I've noticed that really... So far I prefer the image from the Ursa Mini 4.6. Which actually saddens me a bit. Because I'm so disappointed with some of whats going on with this magenta issue.

SO FAR (haven't had a lot of time with the Raven) I feel like the UM46 is easier to grade, looks more like digital film (to my eyes), has less noise, and looks more interesting.

Now, I truly like the ergonomics of the Raven better. I also like the aesthetics (which isn't a real issue but to me it looks like a sexier tougher piece of equipment). I also really like the amount of compression options, soooo many! As well as the FPS options. 120FPS at 4.5K is great! And so many in-between.

So for now, I'm stuck. I'm going to go shoot some more with the Raven and will post the footage as there seems to be a great deficit of Raven footage online.

In conclusion so far. I'm not giving up on the Ursa Mini 4.6K. But they really need to get their crap together... I'll update later when I've shot some more on the Raven.

Adorama was a offering the URSA Mini 4.6K + Shoulder Mount Kit + Sony Production Suite for a heavily discounted price of $4995 (including shipping) and it seemed like a very good deal to not pass.

So I inquired further about the returns policy if I found out that the sensor had an issue with it. The sales rep informed that there are no returns for this item. First I would have to contact BMD, and if and once they determined that there is an issue with the sensor, issued a case number, then I could send it back to the reseller to get a refund. This procedure would have to be completed in 30 days for me to get a refund.

That's not what their return policy says on their website. http://www.adorama.com/help/returnPolicy Nothing there about not being able to return cameras for any reason.

Scott, good feedback on the Raven and the URSA Mini 4.6K. Having a balanced review is very helpful for anyone debating both cameras. Look forward to your further results.

Edit: if my Mini tests out okay, I doubt I'd ever objectively be able to compare it to another camera for the foreseeable future, although there's my track record at being able to see into the future to consider: zero.


Sent from my iPad using Tapatalk

Back again. Has anyone done a successful RMA with BM? By successful i mean, got a new, working camera?

So, i think some of you know by now that my camera has obvious magenta corners. Here’s an update: My camera is about to come back from BM UK (BM direct RMA). And when i asked them if they had replaced it, they claimed that while they are aware of the issue that i and others are having, they haven't replaced it.

"We are of course aware of all the other reports of the behaviour with the URSA, that you yourself have experienced. It's something we are looking into as a matter of priority and I can assure you we are doing everything to get to the bottom of this."

Understand that i Love this camera, when it works. I love everything about it.

BM, admit it, fix it and move one. Meanwhile, if you get a faulty camera, don't expect BM to replace it.

My question to those who have had issues with their camera:

Eli
Kyle
Benton
Morten

Where did you buy your cameras from?

G&G Technologies in New Jersey

Nuno, thanks for including the quote attributed the BMD UK. Seems to me that's a response that acknowledges unsatisfactory behaviour of the cameras and it must be a high priority if they "are doing everything to get to the bottom of this." If your goal is a good camera, let's continue to press for an announcement of the findings of BMD's investigation and what action they support to remedy the behaviour. It's discussed well beyond this forum already.

BMD has been down this road before with serious problems with the sensory assembly after approving preproduction units for production. It's not the first time but hopefully the last time. At some point, I believe all will be good.

Until then, it's very painful for their customers. They are losing business every day this goes on. They have a camera that aspires to gain widespread acceptance among professionals and enthusiasts of all stripes. If this one had launched with all features enabled and with BMD image quality even better than their current cameras, it may have had great success. As is, many people are holding their breath as they wait for this to turnaround.


Sent from my iPad using Tapatalk

Nuno, thanks for including the quote attributed the BMD UK. Seems to me that's a response that acknowledges unsatisfactory behaviour of the cameras and it must be a high priority if they "are doing everything to get to the bottom of this." If your goal is a good camera, let's continue to press for an announcement of the findings of BMD's investigation and what action they support to remedy the behaviour. It's discussed well beyond this forum already.

BMD has been down this road before with serious problems with the sensory assembly after approving preproduction units for production. It's not the first time but hopefully the last time. At some point, I believe all will be good.

Until then, it's very painful for their customers. They are losing business every day this goes on. They have a camera that aspires to gain widespread acceptance among professionals and enthusiasts of all stripes. If this one had launched with all features enabled and with BMD image quality even better than their current cameras, it may have had great success. As is, many people are holding their breath as they wait for this to turnaround.


Sent from my iPad using Tapatalk

True, i've edited my post accordingly. But i still believe they could simply exchange bad with good cameras.

That's not what their return policy says on their website.

Which is exactly what I found strange about the sales rep's response when I asked him about returns and refund, in the case of a defective sensor. Maybe he was not aware (which I would find hard to accept) or maybe they have a different policy to this specific camera?

I have noticed that on B&H's inventory there are certain items which do have a disclaimer that mentions that they are "non-returnable", did not find such information for the URSA Mini 4.6K at Adorama.

They had one unit available for purchase this morning, now seems like someone bought it.

30 reviews of the Ursa mini 4.6 on B&H Photo. 12 *****, 1 **, 17 *. And almost to a man, those ranking it 1 or 2 * castigate BM support!

That's not what their return policy says on their website.

Which is exactly what I found strange about the sales rep's response when I asked him about returns and refund, in the case of a defective sensor. Maybe he was not aware (which I would find hard to accept) or maybe they have a different policy to this specific camera?

I have noticed that on B&H's inventory there are certain items which do have a disclaimer that mentions that they are "non-returnable", did not find such information for the URSA Mini 4.6K at Adorama.

They had one unit available for purchase this morning, now seems like someone bought it.

By law, they need to disclose the return policy to you at the time of purchase. If they didn't tell you when you ordered the camera that it wasn't returnable then they must let you return the camera. If they still won't, simply call your credit card company. Be sure to print out and also take a screenshot of the return policy from their website as evidence for your dispute with the credit card company.

Nuno, thanks for including the quote attributed the BMD UK. Seems to me that's a response that acknowledges unsatisfactory behaviour of the cameras and it must be a high priority if they "are doing everything to get to the bottom of this." If your goal is a good camera, let's continue to press for an announcement of the findings of BMD's investigation and what action they support to remedy the behaviour. It's discussed well beyond this forum already.

BMD has been down this road before with serious problems with the sensory assembly after approving preproduction units for production. It's not the first time but hopefully the last time. At some point, I believe all will be good.

Until then, it's very painful for their customers. They are losing business every day this goes on. They have a camera that aspires to gain widespread acceptance among professionals and enthusiasts of all stripes. If this one had launched with all features enabled and with BMD image quality even better than their current cameras, it may have had great success. As is, many people are holding their breath as they wait for this to turnaround.


Sent from my iPad using Tapatalk

True, i've edited my post accordingly. But i still believe they could simply exchange bad with good cameras.

...They dont have good cameras...thats the problem they are in!!!

Hi all, I have a URSA mini 4.6K and we had it for about three weeks now I think we did 5 different jobs with it, filming with Xeen lenses, Zeiss and Canon. One job was green-screen. I really tried to look out for an uneven Magenta distribution but could not find any. I am not the biggest color expert but I know a little, and we had a pro color grader on the green-screen. Although the over all picture has a tendency towards magenta, we did not notice an uneven distribution. I did not have time to read all the different test one has to do to check... Is there a simple way to check if it might be an issue with my camera? So far in the day to day shooting we could not notice any problem, quite frankly I am rather happy with the image quality. But maybe that is because I started out with shooting on 5d. (And I still like the full sensor look of it, I know that puts me in the shame corner but hey, can't deny ones roots)


Uberraum
Kai v. Ahlefeld
69, bd Richard Lenoir
75011 Paris

Kai, what exposure and focal lengths were you shooting at? If it included 35mm at f5.6 - f15 then that is really good news.

Kai, there are good 4.6K sensors; they're not all deficient. Rest easy. If you tried to find it and your colourist didn't comment on it, you are blessed.


Sent from my iPad using Tapatalk

Frankly, I'm shocked that BMD hasn't said anything publicly about this since the initial lens cast statement.

By law, they need to disclose the return policy to you at the time of purchase. If they didn't tell you when you ordered the camera that it wasn't returnable then they must let you return the camera. If they still won't, simply call your credit card company. Be sure to print out and also take a screenshot of the return policy from their website as evidence for your dispute with the credit card company.

I mostly pay cash (Debit or PayPal linked to my savings account) so I don't know how it would work for that situation.

I just confirmed with another Adorama sales representative again, and got the same information.

They will honor the 30-days return policy for a full refund, if the box is un-opened.

However, once the box is opened, Adorama ceases to have a responsibility for a full refund on returns (within 30-days). Replacements will be honored. But, for that the camera would be going back directly to BMD.

In regards to refunds for a defective unit identified after thorough testing, it would have to be authorized through BMD Support.

From the way I see it, it essentially means, once I have bought it, opened the box and tested it. I am stuck with it. Seeing how silent BMD is about accepting there is a defect in manufacturing. Does not make me feel too confident that I will be able to get a refund if I am not totally convinced I have a useable professional camera.

From the information I see pouring in, I do not see how anyone else can possibly get a refund once they have bought a camera and opened the box to test it? Maybe I am wrong, and it might work differently for different resellers. Please contribute your experiences.

From the information I see pouring in, I do not see how anyone else can possibly get a refund once they have bought a camera and opened the box to test it? Maybe I am wrong, and it might work differently for different resellers. Please contribute your experiences.

I've received no remedy through RMA or refund. My reseller says BMD has required him to wait to do anything until engineering has more information. I paid cash for a $5000 doorstop over a month ago and now have to use high interest credit to rent other 4K cameras for shoots.
Although I appreciate the BMCC and Pocket Cameras that have served me well over the last couple of years, the way BMD are currently treating their customers over the 4.6K is absolutely atrocious.

From the information I see pouring in, I do not see how anyone else can possibly get a refund once they have bought a camera and opened the box to test it? Maybe I am wrong, and it might work differently for different resellers. Please contribute your experiences.

I've received no remedy through RMA or refund. My reseller says BMD has required him to wait to do anything until engineering has more information. I paid cash for a $5000 doorstop over a month ago and now have to use high interest credit to rent other 4K cameras for shoots.
Although I appreciate the BMCC and Pocket Cameras that have served me well over the last couple of years, the way BMD are currently treating their customers over the 4.6K is absolutely atrocious.

If there were no good cameras i would understand this behaviour. But not like this, not when we know there are good cameras out there.

"Regarding the magenta behaviour, I am sorry to say I do not have any further comment right now as I believe it was covered in my previous message."

I don't want them to comment anything. Its obvious this camera is faulty, i want a good camera, not this expensive paperweight.

By law, they need to disclose the return policy to you at the time of purchase. If they didn't tell you when you ordered the camera that it wasn't returnable then they must let you return the camera. If they still won't, simply call your credit card company. Be sure to print out and also take a screenshot of the return policy from their website as evidence for your dispute with the credit card company.

I mostly pay cash (Debit or PayPal linked to my savings account) so I don't know how it would work for that situation.

I just confirmed with another Adorama sales representative again, and got the same information.

They will honor the 30-days return policy for a full refund, if the box is un-opened.

However, once the box is opened, Adorama ceases to have a responsibility for a full refund on returns (within 30-days). Replacements will be honored. But, for that the camera would be going back directly to BMD.

In regards to refunds for a defective unit identified after thorough testing, it would have to be authorized through BMD Support.

From the way I see it, it essentially means, once I have bought it, opened the box and tested it. I am stuck with it. Seeing how silent BMD is about accepting there is a defect in manufacturing. Does not make me feel too confident that I will be able to get a refund if I am not totally convinced I have a useable professional camera.

From the information I see pouring in, I do not see how anyone else can possibly get a refund once they have bought a camera and opened the box to test it? Maybe I am wrong, and it might work differently for different resellers. Please contribute your experiences.

That is not legal. Read their return policy on their website. It doesn't say the box cannot be opened. The only thing they don't accept returns on are:

Non returnable items

Following items cannot be returned once opened

Software, Film, Paper, DVDs, Bulbs, flash tubes, Batteries, Ink cartridges, Notebooks, Netbooks, Tablets, iPads and Computers, Memory cards, any item which has been removed from its "blister-pack".

Printers cannot be returned once toner has been installed.

Underwater equipment cannot be returned once it has been used in water

Cell phones and smart phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use.

Nothing in there about cameras or other products once opened. Call your bank about it. They may have some kind of solution to offer you. This is why I always buy everything with a credit card. I get the consumer protection that credit cards offer, and I always get a minimum of 1% cash back on all purchases. I pay it off every month so there's no difference from paying with cash.

Am I the only one who has crazy OCD about checking these forums about the magenta issue? I just keep feeling like an update from BM is right around the corner-- minutes away. Then days go by. 100's of forum checks later, still nothing. Anyone else feel like this or am I just a crazy person?

Just got my UM 4.6k from Adoroma (free shoulder kit with purchase no tax if not in NY). No magenta or any cast, no vignetting. Going to be testing sound over the weekend (Using high end mics through Sound devices recorder then straight into the 4.6k for comparison), but so far looks like I got a good copy.

Shot in 4444, 422 (1080 and full sensor), RAW, 4/1.

Using a tamron 24-70 VC 2.8
The 70-200 still does not work =\

Just got my UM 4.6k from Adoroma (free shoulder kit with purchase no tax if not in NY). No magenta or any cast, no vignetting. Going to be testing sound over the weekend (Using high end mics through Sound devices recorder then straight into the 4.6k for comparison), but so far looks like I got a good copy.

Very glad to hear you received a good sensor. Please share some DNGs as many of us would like to see good samples from an EF mount 4.6K. Thanks!

The 70-200 still does not work =\

I got the Canon 70-200 2.8 focus and aperture to work on mine, but not the image stabilization. Is that the model lens you were referring to?