Taikonaut wrote:The problem with BMD is they are treating customers poorly. The delay in itself warrant compensation if the manufacturer is serious about doing business.
BMD should be shipping out a free copy of Resolve 9 to everyone who pre-ordered the BMC as a goodwill gesture for the unnecessary delays they've been through and allow to keep the software even if they chose to cancel. This is the least they could do and can do it but they won't and I find it compound their attitude as uncaring.
Should people start boycotting BMD products from now on to teach them not to mess with their customers?
I don't agree with that at all. The "you owe us" attitude is not the way we should be at all. That might be one reasons they don't want to talk. I don't think the, gimme free stuff attitude is the way we should be either. I think all they owe is an explanation (and a camera) as to what is going on and we should demand that and hold them publicly accountable for their horrible business decisions. If you want, boycotting as a better way to go but honestly, most of our are already too invested in this process to go down that road.
Trust me, I have been more critical of BMD than most people and I can't wait to see Grant at the next NAB and have a little... chat with him about the money that he cost me because we planned our productions around the cameras that we ordered and were promised.
But, as a customer just saying give me free stuff because you don't know how to manufacture or properly communicate with your customers is not the right way to go either. In a perfect world, we would do the right thing and so would they.
Wayne Capps
Reserve Productions
www.ReserveProductions.com
Reserve Productions
www.ReserveProductions.com