Blackmagic Forum

I am with a good sized company and we have a few BlackMagic Ursa Mini Pros. We have been using them since the first monster came out. I am not a paid spokes person just an avid user.

I was shooting from a large boat when I need to exit to the dock down a ramp... Well the ramp was not secured and I fell about 3 to 4 feet and land fine but I put such a grip on the handle that it broke. I called Support asking them if they had a screw that I could just replace to get me going again with that camera. The said sure and asked If I needed anything else. I replied if you have another audio nob that would be great. 2 days later I get a brand new grip and a set of nobs.

I just want to say thank you BlackMagic Design Team, every time I have called you have been there to help! Just so that people understand who I am, I am a business owner for over 20 years in the film industry and found that BlackMagic Products have created a higher profit margin.

Thanks

Me too, two years ago I had problem with va4k, not only they send me back a new va4k, but they send me back a new va4k in 10 days from when I sent my va4k under Christmas period from Italy to uk and back.
For me, excellent customer service.


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Me too, had an originalVA with bright spot issue, sent in it, turnaround was 7 days, problem fixed.
Go a replacement knob for my Ursa Broadcast in three days. Thanks BMD.
Cheers

Same experience twice, both times we got a fast pick-up and turnaround within one week. No charges, all under warranty. We use the Ursa mini Pro almost on a weekly basis and its nice to see that BMD provides great support.