"Disk not readable"

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Chris Holt

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"Disk not readable"

PostFri Aug 16, 2013 2:28 pm

I just re-inserted an ssd that I shot with yesterday. There were no issues with the disk when I was perusing the files last night. I ejected the disk (mac) so I could connect another external drive to offload the footage. Now that I am ready to copy, I get this message."Disk not readable" My only choices are ignore, initialize (doesn't seem like the smart way to go with footage on it), and eject.

WTF?
What do I do?
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Jules Bushell

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Re: "Disk not readable"

PostFri Aug 16, 2013 2:52 pm

rockroadpix wrote:I just re-inserted an ssd that I shot with yesterday. There were no issues with the disk when I was perusing the files last night. I ejected the disk (mac) so I could connect another external drive to offload the footage. Now that I am ready to copy, I get this message."Disk not readable" My only choices are ignore, initialize (doesn't seem like the smart way to go with footage on it), and eject.

WTF?
What do I do?

Hi,

Let me ask maybe a silly question. Have you tried putting the SSD back in the camera and are you able to play back the footage?


Cheers,
Jules
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Chris Holt

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Re: "Disk not readable"

PostFri Aug 16, 2013 2:58 pm

Just tried that... F*** ME! It says "NO SSD"!
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Chris Holt

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Re: "Disk not readable"

PostFri Aug 16, 2013 3:34 pm

No one has any ideas??? I contacted BM and have not heard back from them.
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Tony Rivera

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Re: "Disk not readable"

PostFri Aug 16, 2013 3:48 pm

Hi rockroadpix,

When/how did you get in contact with support?
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company

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@blackmagicnewsofficial
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mameboy44

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Re: "Disk not readable"

PostFri Aug 16, 2013 3:57 pm

Hi, just picked up on this thread whilst on holiday in Austria . . .

I had a very similar experience after my first shoot on BMCC. Shot 90 minutes of a premiere of an orchestral work that seemed OK and played back in camera fine afterwards and then seemed in order when browsing from my MBP. When I got home, tried to connect to ingest onto Hackintosh and was met with the same errors . . .

Once I got over the icy grip of pending disaster, I sent it off to data recovery specialists whom I had used before with good results for a couple of other crashed disks (original disks came back in pieces, but the data they contained came back rebuilt onto separate HDDs). This time, no joy - SSDs are different in their mechanics (they don't have any!!) and data was history . . .

I don't know whether anybody else has had any success with SSD recovery but I suspect that your content will be lost too - sorry not to have any good news . . .

In my case, I put the cause down to a poor quality (cheap) Chinese adapter cable.
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Doge

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Re: "Disk not readable"

PostFri Aug 16, 2013 4:18 pm

Your footage is still there. This happened to me yesterday.

Scary, I know!

Download: http://disk-drill.en.softonic.com/mac

You'll need to buy it to recover, but with the free trial you can do the recovery process and see that all the footage is still there.

A quick step by step:

Open program
Click Recover
Click your SSD
Click the partition with the largest amount of data (the others will only be 200kb or so)
It will show you a list of all your video files, of which you can check off and download to a designated directory.
It can be recovered fairly fast, within a couple hours.
Reformat drive and it is ready to use again, although I would question the SSD's reliability. :/

Hope this works for you!

Steve
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Chris Holt

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Re: "Disk not readable"

PostFri Aug 16, 2013 4:24 pm

Thanks everyone, while you guys were replying I was on with Sandisk and am recovering(Hopefully) the files via Wondershare data recovery.
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rick.lang

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Re: "Disk not readable"

PostSun Aug 18, 2013 4:59 am

Doge wrote:Your footage is still there. This happened to me yesterday.

Scary, I know!

Download: http://disk-drill.en.softonic.com/mac

You'll need to buy it to recover, but with the free trial you can do the recovery process and see that all the footage is still there.

A quick step by step:

Open program
Click Recover
Click your SSD
Click the partition with the largest amount of data (the others will only be 200kb or so)
It will show you a list of all your video files, of which you can check off and download to a designated directory.
It can be recovered fairly fast, within a couple hours.
Reformat drive and it is ready to use again, although I would question the SSD's reliability. :/

Hope this works for you!

Steve


What is the cost? Does it work on the latest version of Mac OS X?

Rick Lang
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Doge

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Re:

PostMon Aug 19, 2013 3:44 pm

rick.lang wrote:
Doge wrote:Your footage is still there. This happened to me yesterday.

Scary, I know!

Download: http://disk-drill.en.softonic.com/mac

You'll need to buy it to recover, but with the free trial you can do the recovery process and see that all the footage is still there.

A quick step by step:

Open program
Click Recover
Click your SSD
Click the partition with the largest amount of data (the others will only be 200kb or so)
It will show you a list of all your video files, of which you can check off and download to a designated directory.
It can be recovered fairly fast, within a couple hours.
Reformat drive and it is ready to use again, although I would question the SSD's reliability. :/

Hope this works for you!

Steve


What is the cost? Does it work on the latest version of Mac OS X?

Rick Lang
Sent from my iPad using Tapatalk HD



About $85.
OSX 10.5+
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rick.lang

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Re: "Disk not readable"

PostTue Aug 20, 2013 4:16 am

Doge wrote:
rick.lang wrote:
Doge wrote:Your footage is still there. This happened to me yesterday.

Scary, I know!

Download: http://disk-drill.en.softonic.com/mac

You'll need to buy it to recover, but with the free trial you can do the recovery process and see that all the footage is still there.

A quick step by step:

Open program
Click Recover
Click your SSD
Click the partition with the largest amount of data (the others will only be 200kb or so)
It will show you a list of all your video files, of which you can check off and download to a designated directory.
It can be recovered fairly fast, within a couple hours.
Reformat drive and it is ready to use again, although I would question the SSD's reliability. :/

Hope this works for you!

Steve


What is the cost? Does it work on the latest version of Mac OS X?

Rick Lang
Sent from my iPad using Tapatalk HD



About $85.
OSX 10.5+


When I saw Mac OS X 10.5, I thought this software only ran on a PowerPC and not the Intel processors of the more recent OS.


Rick Lang
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Rick Lang
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Jono Hill

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Re: "Disk not readable"

PostTue Aug 20, 2013 7:21 am

Yep I had this same thing happen to me recently on a shoot. Luckily it was after we had transferred the footage. As the SSD went back to the camera the operator saw that record was flashing. When we took the drive out it wouldn't mount on the mac. Also couldn't initialise it. It's a Sandisk 240Gb. Only had the drive for a couple of weeks and it was the first time it was used on a shoot. Be good to know how regularly this is happening and the best solution. Do we think this might be something that we just have to have a workflow for when it does or is this just a rare occurrence to not be too concerned about?
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Doge

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Re: "Disk not readable"

PostWed Aug 28, 2013 2:40 am

Great question. I'd be curious how often this happens as well.

So far I have had one 480GB Sandisk Extreme go dead and this scenario with a corrupted partition (I'm assuming this is what is happening) happen to a 240GB Sandisk Extreme.

That's enough to make a person uneasy. :/
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Chris Holt

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Re: "Disk not readable"

PostWed Aug 28, 2013 2:43 am

My guess is that in my idiocy, I ejected the drive and instead of linking a powered drive to the dock, it was not powered. I think that may have had something to do with it.
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MNSamuals

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Re: "Disk not readable"

PostFri Aug 30, 2013 4:40 pm

You can recover footage by using -remo recover software. As I also used this application to retrieve data from SSD, when I suddenly ejected SSD from computer and I was not able to access SSD. Then I used this application to retrieve data from SSD. After employing this utility I recovered all data in few simple steps. You can also give a try to it.
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Nikolay Smirnov

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Re: "Disk not readable"

PostSat Aug 31, 2013 9:31 am

Well, my SSD is pretty strange too. For example: I can format it in Mac OS/Windows to FAT and shoot normally, but after that, the disk is readable ONLY on Mac machine. The files are still there and everything, but when connected to Windows it always want to format the SSD to be able to read it. Frustrated. Good I have both Mac and PC.
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rick.lang

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Re: "Disk not readable"

PostSat Aug 31, 2013 4:35 pm

Nikolay Smirnov wrote:Well, my SSD is pretty strange too. For example: I can format it in Mac OS/Windows to FAT and shoot normally, but after that, the disk is readable ONLY on Mac machine. The files are still there and everything, but when connected to Windows it always want to format the SSD to be able to read it. Frustrated. Good I have both Mac and PC.


Did you mean you format the SSD to exFAT? That should work fine for both Windows and the current Mac OS X 10.8 Mountain Lion.

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Nikolay Smirnov

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Re:

PostSat Aug 31, 2013 4:55 pm

rick.lang wrote:
Nikolay Smirnov wrote:Well, my SSD is pretty strange too. For example: I can format it in Mac OS/Windows to FAT and shoot normally, but after that, the disk is readable ONLY on Mac machine. The files are still there and everything, but when connected to Windows it always want to format the SSD to be able to read it. Frustrated. Good I have both Mac and PC.


Did you mean you format the SSD to exFAT? That should work fine for both Windows and the current Mac OS X 10.8 Mountain Lion.

Rick Lang
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Yep, exFAT. Doesn't read on PC :)

I think it has something to do with "Hot swap" option.
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Denny Smith

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Re: "Disk not readable"

PostSat Aug 31, 2013 4:58 pm

I do not remember the name, but there is a program you ca get for a PC t read a mac format disk on the PC.
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rick.lang

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Re: "Disk not readable"

PostSat Aug 31, 2013 5:01 pm

Denny wrote:I do not remember the name, but there is a program you ca get for a PC t read a mac format disk on the PC.


MacDrive I believe. But exFAT should work as long as the version of Windows includes exFAT support.

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Denny Smith

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Re: "Disk not readable"

PostSat Aug 31, 2013 5:11 pm

Thanks Rick, that was the program, worked well for us as we edited on Mac's but had to convert footage to read on Window based Tricaster, Macdrive solved the issue and time converting files.

Nikolay have you tried formatting the disk ExFat in the PC using windows? Might be an issue on the Mac trying to format ExFat not reading on PC.
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Nikolay Smirnov

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Re: "Disk not readable"

PostSat Aug 31, 2013 5:24 pm

Denny wrote:Thanks Rick, that was the program, worked well for us as we edited on Mac's but had to convert footage to read on Window based Tricaster, Macdrive solved the issue and time converting files.

Nikolay have you tried formatting the disk ExFat in the PC using windows? Might be an issue on the Mac trying to format ExFat not reading on PC.

Tried both ways. As soon as the disk enters the cam, there is no way PC reading it. Only on Mac. Before recording the footage everything is fine on both machines.
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rick.lang

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Re: "Disk not readable"

PostSat Aug 31, 2013 10:10 pm

Nikolay Smirnov wrote:
Denny wrote:Thanks Rick, that was the program, worked well for us as we edited on Mac's but had to convert footage to read on Window based Tricaster, Macdrive solved the issue and time converting files.

Nikolay have you tried formatting the disk ExFat in the PC using windows? Might be an issue on the Mac trying to format ExFat not reading on PC.

Tried both ways. As soon as the disk enters the cam, there is no way PC reading it. Only on Mac. Before recording the footage everything is fine on both machines.


Might be worth contacting BMD Support though as it should work. Perhaps they know what is wrong and can let you know or perhaps a bug has been introduced in a recent update. Although enabling exFAT is a fairly recent firmware feature, so you would think it isn't broken already.

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michael123

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Re: "Disk not readable"

PostTue Sep 10, 2013 10:29 am

i m new user here. so if i done any mistake than please consider or help.. disk not readable issue i just use tenorshare software for data and file recovery...

Thanks
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AnanthPonnuswamy

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Re: "Disk not readable"

PostTue Sep 17, 2013 11:12 pm

Hi

I just landed in the same situation. SanDisk240GB, formatted to ExFat. Shoot for almost 30 mins and suddenly red REC started flashing and stopped the time code. I had to switch off and switch on the camera to get it back to normal.

It then said no SSD. then I came home to find that its not readable in either MAC or PC.

Not even in a state that even windows / mac could format the drive.

I started a topic on this
viewtopic.php?f=2&t=12675

Whom to suspect. BMCC or SanDisk SSD. I have seen so many people with the same complant. So is that something going wrong with camera?
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AnanthPonnuswamy

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Re: "Disk not readable"

PostWed Sep 18, 2013 2:11 pm

I had success in recovering the date from SSD using Active@ File recovery

please see the detailed steps in the topic
viewtopic.php?f=2&t=12675#p80962
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Colton3310

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Re: "Disk not readable"

PostFri Oct 25, 2013 2:35 am

Hi, I think you may need Kvisoft Disk Recovery Mac to help you. Wish you have a nice day!
I'm a freelancer and very glad to share awesome digital photo albums with you.
Tips: Kvisoft Mac Data Recovery
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Mark Wyatt

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Re: "Disk not readable"

PostFri Oct 25, 2013 2:57 am

AnanthPonnuswamy wrote:Hi

I just landed in the same situation. SanDisk240GB, formatted to ExFat. Shoot for almost 30 mins and suddenly red REC started flashing and stopped the time code. I had to switch off and switch on the camera to get it back to normal.

It then said no SSD. then I came home to find that its not readable in either MAC or PC.

Not even in a state that even windows / mac could format the drive.

I started a topic on this
viewtopic.php?f=2&t=12675

Whom to suspect. BMCC or SanDisk SSD. I have seen so many people with the same complant. So is that something going wrong with camera?



Exact same thing happened to me with Intel 530 ssd. Record started flashing, camera became unresponisve and then eventually got it to turn off. Then camera and computer would not recognize the ssd. I tried off and on for a about a week and then miraculously is decided to work. I will never use the drive again however.
I am starting to think this camera is not reliable enough for professional work.
www.wyattvisuals.com
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Pierre Reynard

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Re: "Disk not readable"

PostFri Oct 25, 2013 9:53 am

The same thing just happen to me. I was looking to my rush on the camera, and the image start freezing. I turn the camera off, and when i turn it on, it says no ssd, and the disk was unreadable both on mac and pc, and all my footage was lost, no way to recovery anything. My disk was a crucial m4.

Pierre
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Haavard Helle

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Re: "Disk not readable"

PostFri Oct 25, 2013 10:03 am

Just something to keep in mind for those recommending exFat as the file system.

Both Windows and OSX have pretty shoddy implementations of exFat, so an exFat disk created/formatted in Windows will work on both systems, but an exFat disk created/formatted in OSX will not be able to be read in Windows.

If it is important for the disk to be read on multiple system, then your safest route is to create and format your disks on Windows.

I am not sure if this has been changed in the new OSX Maverick, as I have not had the opportunity to test it yet.

I've never had any problems mounting and reading any exFat drives created on any of those systems on Linux, or the other way around.
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Robert Niessner

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Re: "Disk not readable"

PostFri Oct 25, 2013 8:25 pm

I don't see why exFAT on Windows should have a pretty shoddy implementations as exFAT has been created by Microsoft, optimized for flash drives and is proprietary and patent-pending.
Saying "Thx for help!" is not a crime.
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AnanthPonnuswamy

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Re: "Disk not readable"

PostFri Nov 01, 2013 3:40 pm

Pierre Reynard wrote:The same thing just happen to me. I was looking to my rush on the camera, and the image start freezing. I turn the camera off, and when i turn it on, it says no ssd, and the disk was unreadable both on mac and pc, and all my footage was lost, no way to recovery anything. My disk was a crucial m4.

Pierre


Hi did you try this

viewtopic.php?f=2&t=12675&p=80962#p80962
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Manuel Lopez

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Re: "Disk not readable"

PostSat Dec 14, 2013 10:57 pm

Same thing with a Kingstone ssdnow KC300 480gb. Never used before. Unpacked, Ex-Fat formatted and ready to use. We shot almost all day with no issues. After 30 min interview, we power off the cam. 20 minutes later, when power on for the next shot, the screen shows "no ssd". First we think was that is the normal behavior when disk gets full...; but when we went back to the office, the workstation couldn't recognize the disk, even conected to the motherboard sata ports, bios doesnt recognize it. The disk is dead; we can not repeat the interview, and now i'm in troubles.
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sebasti

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Re: "Disk not readable"

PostSun Dec 15, 2013 10:22 am

So has anyone had this kind of problems when using HFS formatted drives?
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Frank Glencairn

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Re: "Disk not readable"

PostSun Dec 15, 2013 1:30 pm

haavard wrote:
..., but an exFat disk created/formatted in OSX will not be able to be read in Windows.


Of course it does, we do that since years without any problems.
You just have to know what you are doing.

You have to manually choose MBR (Master Boot Record) as the partition type, which is bootable in Windows, and then format as exFAT
http://frankglencairn.wordpress.com/

I told you so :-)
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Haavard Helle

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Re: "Disk not readable"

PostSun Dec 15, 2013 3:56 pm

Thank you for that correction Frank. I mainly use Linux and Windows, so I missed that detail when we used a Mac to offload on set.
The non MBR exfat disk worked perfectly in Linux for me so I didn't explore it any further.
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olan_collardy

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Re: "Disk not readable"

PostMon Oct 20, 2014 8:48 am

This just happened to me last night!!! Looked up a few clips, unmounted to do something else, plugged it back in, nothing! Camera says No SSD!

Looks like some have had some luck on this thread and others not. Will try out some of the suggestions! Fingers crossed.


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Subrata Senn

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Re: "Disk not readable"

PostMon Oct 20, 2014 5:37 pm

Just want to know how was the disk formatted? In HFS+ or ExFat?
If HFS+ was this done on Mac or on the Camera?
If ExFat: camera, PC or Mac?

What was the Sandisk SSD used? Did you try with some other Mac?

I have seen this happening on 3TB Seagate. I format in my Mac Pro, use an external Firewire Seagate dock, perfectly readable there. Use the same HDD and the same dock and the disk is not readable in my iMac. Take it back to Mac Pro, it's readbl;e again. I don't know why this happens, but it happens. Doesn't happen with 2 TB Seagates though.

I use Sandisk Extreme Pro (240 and 480 GBs), format it in HFS+ in camera and have had no problems so far. But I would like to be cautious.

Hence asking for the specs.
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Subrata Senn

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Re: "Disk not readable"

PostMon Oct 20, 2014 5:44 pm

Frank Glencairn wrote:
haavard wrote:
..., but an exFat disk created/formatted in OSX will not be able to be read in Windows.


Of course it does, we do that since years without any problems.
You just have to know what you are doing.

You have to manually choose MBR (Master Boot Record) as the partition type, which is bootable in Windows, and then format as exFAT


Theoretically yes. But doesn't always work with NTFS and Ext2/Ext3 if I format even with MBR. One out of five times something goes wrong. I used Tuxera for NTFS and Paragon for Ext.

I have faced this while rendering out DPX files for other mastering studios (NTFS) or with DCPs (Ext). Nowadays I format NTFS only on Windows machine and Ext only on Linux machines. Nothing has gone wrong so far.
Independent filmmaker/producer
Owner of post production facility for cinema including grading and creation of DCPs.
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olan_collardy

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Re: "Disk not readable"

PostMon Oct 20, 2014 6:58 pm

Formatted on my iMac as I always do. Ssd was a 480gb Kingston hyperx.

Checked footage on a mates MBP, worked first time and not again. Checked on my iMac, no luck, checked in camera... "No SSD"


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aarongriffin27

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Re: "Disk not readable"

PostMon Dec 05, 2022 7:19 pm

I had this exact same issue. I used both disk-drill and wondershare recovery. I was able to recover the files but can't import them into resolve or otherwise use them. I'm so pissed and disappointed with this. Major shoot and files are totally useless.
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Robert Niessner

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Re: "Disk not readable"

PostMon Dec 05, 2022 10:14 pm

aarongriffin27 wrote:I had this exact same issue. I used both disk-drill and wondershare recovery. I was able to recover the files but can't import them into resolve or otherwise use them. I'm so pissed and disappointed with this. Major shoot and files are totally useless.


If it’s really important footage then contact
https://aeroquartet.com/treasured/index.en.html

They are a professional recovery service specialized in video files.
Saying "Thx for help!" is not a crime.
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Robert Niessner
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Graz / Austria
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Blackmagic Camera Blog (German):
http://laufbildkommission.wordpress.com

Read the blog in English via Google Translate:
http://tinyurl.com/pjf6a3m

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