Damaged Pixels that can't be fixed with pixel remapping

Dear team,

I've purchased the BMPCC 4K on March 07, 2019 in Dubai, United Arab Emirates.

Within the last couple of months though I've noticed couple of bright pixels over the footage so I've sent the camera to the local service.

They've replied back that Blackmagic company "assessed that the fault is laser burnt and this is something that could not be repaired" and they ask for 160$ to send the camera to Blackmagic.

My apologies but I can't rely on remote assessments and assumptions.

I mention that I've been working in production companies here in Dubai for several years and the main activities of these companies were big events video coverage.
Trust me, I've seen so many damaged cameras during these years that now I can tell exactly what a "laser burn" is.
A laser burn camera is a wreck in that case. You can't use it at all since the damage is massive and really visible - is basically either 2/3, 1/2 or more of the size of the sensor , completely burned whereas you can't see anything at all.

Hence, I can't accept the "laser burn" explanation whilst the camera has only a couple of bright pixels and definitely not willing to pay the shipping back and forth for fixing the camera.

Makes no sense for me to do so since first they do an assessment "that the fault is laser burn and this is something that could not be repaired" but after they say "If proven to be laser burnt.....this could not be repaired"

If they presume already the camera is laser burnt, why do I have to pay USD160 to ship it to Blackmagic????????????

The internet is full of threads about BMPCC 4K damaged pixels and some of them come like this straight from the box. So I'm not willing to pay for fixing the camera since it's obvious that it is not an user misuse.

So let me know what are the options to get the camera fixed.
I'll definitely not pay either for the shipping or fixing.

So please let me know what I can do in this situation.

All the best,
Adrian

Did you manage to repair the camera?
Maybe you can try to sent an email directly to blackmagic..

I am really interested because i found a good deal for a pocket 6k with a sensor problem but no info about the problem.

Contact directly Blackmagic Design, in many place (Italy to me) they send fedex or other to grab item and return without additional cost.


Inviato dal mio iPhone utilizzando Tapatalk

Hey !

Was there any update ?

I'm encountering the exact same problem and I'm not sure what to do

Thanks in advance for your response