Blackmagic Forum

Posted: **Fri Sep 06, 2013 3:54 pm**

I do not think all the cameras were having "blooming" issues. I have one of the first BMPCC's (Dealer orig. release) and it does not have blooming issue, except looking directly at oncoming headlights with the SLR Magic 12mm lens ( a shooting situation I am not likely to encounter) .

But I want to test it also with water reflections, a situation I am likely to encounter. Must checked direct reflection of sun off rim of my gold glasses, no "bloom/orbs" just normal clipped highlight, same shape as orig. reflection. Zack also is not having issues with his camera so far (he posted this under "Luck of the Draw" thread.

Thanks Joshua for the support and info. Glad a solution was found.

Posted: **Fri Sep 06, 2013 3:55 pm**

I can think of something like:
Existing owners BMPCC: You can publish here your serial numbers of blooming BMPCC?

Posted: **Fri Sep 06, 2013 3:55 pm**

common guys... all we care about is to have this camera work the way it should. As long as we all working together to make that happened... that is the only thing that matters here.

Posted: **Fri Sep 06, 2013 3:56 pm**

Vince Gaffney wrote:
MagicAndMayhem wrote:Hey, It's your company that started this play on words game. Don't blame us wanting to clarify what exactly you mean. You have a lot of making up to do and it's not going to happen in one day with a few posts. Got it?

"Got it?" What's next? "Put em up."

You Sir get an LOL for that one!

Posted: **Fri Sep 06, 2013 4:14 pm**

Guys,
great progress has been made the last 24 hours.
Reason enough to calm down a bit and take a deep breath.

Posted: **Fri Sep 06, 2013 4:17 pm**

steve connor wrote:
Vince Gaffney wrote:
MagicAndMayhem wrote:Hey, It's your company that started this play on words game. Don't blame us wanting to clarify what exactly you mean. You have a lot of making up to do and it's not going to happen in one day with a few posts. Got it?

"Got it?" What's next? "Put em up."

You Sir get an LOL for that one!

yes he does

Posted: **Fri Sep 06, 2013 4:19 pm**

Denny wrote:I do not think all the cameras were having "blooming" issues. I have one of the first BMPCC's (Dealer orig. release) and it does not have blooming issue, except looking directly at oncoming headlights with the SLR Magic 12mm lens ( a shooting situation I am not likely to encounter) .

But I want to test it also with water reflections, a situation I am likely to encounter. Must checked direct reflection of sun off rim of my gold glasses, no "bloom/orbs" just normal clipped highlight, same shape as orig. reflection. Zack also is not having issues with his camera so far (he posted this under "Luck of the Draw" thread.

Thanks Joshua for the support and info. Glad a solution was found.

I can remember your post Denny... viewtopic.php?f=2&t=11977&p=76454&hilit=leica#p76454

You didn't got the orbs with the Pana-Leica DG 45/2.8 is that right? Most of the shots we have seen so far exhibiting blooming are with wide lenses, if I remember. Anxious to hear more of your findings!!

Posted: **Fri Sep 06, 2013 4:21 pm**

MagicAndMayhem wrote:
Joshua Helling wrote:Okay...seriously? You're picking apart my post? I used the word FIX in the same context as it was provided. It's still a recalibration. So I will ask of you what I asked of Philip, please don't intentionally cause confusion. I'll edit my post so that anyone reading it will be clear.

Hey, It's your company that started this play on words game. Don't blame us wanting to clarify what exactly you mean. You have a lot of making up to do and it's not going to happen in one day with a few posts. Got it?

Wow, that's a good bit too harsh, now isn't it...
We are grown-up people, try to act like one..

And no, they didn't start the word game. Debugging and finding a fix can take some time. Posting wild guesses too early in the process doesn't help anyone.

Posted: **Fri Sep 06, 2013 4:41 pm**

Just found this: BMPCC vs GH3 for white orbs...

Posted: **Fri Sep 06, 2013 4:56 pm**

I just back, will make a quick cut of the video. Hang in there guys.
The company which I got my camera from are great folks which really went the extra mile. The whole thing was done in 3 hours from drop off to collection! apparently they just hooked up the cmaera to the computer via usb wire and magic.
Thankfully I am flying off tomorrow to Paris, Lyon with my pocket camera!

Posted: **Fri Sep 06, 2013 5:00 pm**

Mataikan wrote:I just back, will make a quick cut of the video. Hang in there guys.
The company which I got my camera from are great folks which really went the extra mile. The whole thing was done in 3 hours from drop off to collection! apparently they just hooked up the cmaera to the computer via usb wire and magic.
Thankfully I am flying off tomorrow to Paris, Lyon with my pocket camera!

Thanks!!!!

Posted: **Fri Sep 06, 2013 5:13 pm**

Mataikan wrote:I just back, will make a quick cut of the video. Hang in there guys.

: orb.jpg (40.82 KiB) Viewed 17689 times

Posted: **Fri Sep 06, 2013 5:14 pm**

Thank you for taking your time Mataikan. Just a few questions: you did shot something before and actually saw the orbs (no ufo talk...

).. right?? Tell us about the lenses you are using and camera settings pls.

Posted: **Fri Sep 06, 2013 5:31 pm**

Good Morning all.

Just an update. I've not yet gotten the pictures I had hoped to see. So I am hoping they'll come in today, but if not I'll have to see about getting them on Monday!

It's not what I was hoping, but I wanted to let you guys know.

Posted: **Fri Sep 06, 2013 5:38 pm**

Joshua Helling wrote:Good Morning all.

Just an update. I've not yet gotten the pictures I had hoped to see. So I am hoping they'll come in today, but if not I'll have to see about getting them on Monday!

It's not what I was hoping, but I wanted to let you guys know.

Thank you for the update!

Posted: **Fri Sep 06, 2013 5:46 pm**

Thank you Joshua.

Posted: **Fri Sep 06, 2013 5:47 pm**

Mataikan wrote:here are some quick screen grabs. i will shoot some stuff tonight and upload a video.

i got my camera (http://www.lsv.com.sg/)

These look good. Thanks for posting these. I'm still hoping to get some from the team, another set could never hurt!

Posted: **Fri Sep 06, 2013 5:48 pm**

Mojito Media wrote:Will this be a software update? Or will it still need to be a sent back for the update?

This will be a re-calibration. Not a firmware, but not drastic either.

Posted: **Fri Sep 06, 2013 5:49 pm**

Christian H wrote:...To send a package from Sweden to Australia with insurance, is like a third of the camera price?

Christian,

No need to send it to Australia. It can be done in the UK office. So, much shorter trip than to Australia.

Posted: **Fri Sep 06, 2013 5:50 pm**

Joshua Helling wrote:
Mojito Media wrote:Will this be a software update? Or will it still need to be a sent back for the update?

This will be a re-calibration. Not a firmware, but not drastic either.

Thanks Joshua,
Is there a service centre in the UK?

Posted: **Fri Sep 06, 2013 5:52 pm**

josephrose wrote:Everyone who thinks BMD is going to stop the presses and do this recalibration on all new cameras from a certain number on, are insane. Or at least very optimistic.

I predict that they will absolutely NOT do this. To do so would be admitting that early cameras were defective, and they just refuse. They're counting on the large majority of buyers to not go through the whole process of returning cameras and just living with it.

We will do a re-calibration for any customer that would like us to.

Posted: **Fri Sep 06, 2013 5:55 pm**

Joshua Helling wrote:
josephrose wrote:Everyone who thinks BMD is going to stop the presses and do this recalibration on all new cameras from a certain number on, are insane. Or at least very optimistic.

I predict that they will absolutely NOT do this. To do so would be admitting that early cameras were defective, and they just refuse. They're counting on the large majority of buyers to not go through the whole process of returning cameras and just living with it.

We will do a re-calibration for any customer that would like us to.

How long will this service be available?

Posted: **Fri Sep 06, 2013 5:55 pm**

Mojito Media wrote:Thanks Joshua,
Is there a service centre in the UK?

yes, for Europe.

Posted: **Fri Sep 06, 2013 5:57 pm**

slvs wrote:How long will this service be available?

Essentially, once we have the stuff required to do it, we can do it whenever. So, there's no real termination to how long we can offer the service.

Posted: **Fri Sep 06, 2013 5:59 pm**

adamroberts wrote:
Christian H wrote:To send a package from Sweden to Australia with insurance, is like a third of the camera price?

As slong said you need to deal with Blackmagic EMEA Support. They deal with the EU warranties.

No need to ship it Down Under...

Pfheew!
It is difficult to get 250 stamps to fit the package.

Posted: **Fri Sep 06, 2013 6:00 pm**

Mojito Media wrote:Thanks Joshua,
Is there a service centre in the UK?

Europe
Mere Hall Business Centre
Unit 3 Bucklow Hill Lane Mere
Knutsford Cheshire, WA16 6LE

Support for Europe, UK, Middle East and South Africa
T: +44(0) 1565 830049

Its worth mentioning again that the offices are still getting geared up for this. Also IBC is coming, so it might have to wait until after IBC, but there is no reason you cannot contact them now and get on the list.

Posted: **Fri Sep 06, 2013 6:00 pm**

Christian H wrote:Pfheew!
It is difficult to get 250 stamps to fit the package.

You sir, owe me a mouthful of coffee and a wet nap so I can clean my keyboard! I genuinely laughed out loud.

Posted: **Fri Sep 06, 2013 6:04 pm**

Joshua Helling wrote:
Christian H wrote:Pfheew!
It is difficult to get 250 stamps to fit the package.

You sir, owe me a mouthful of coffee and a wet nap so I can clean my keyboard! I genuinely laughed out loud.

+1 For making this happen :lol:

Posted: **Fri Sep 06, 2013 6:05 pm**

how do i post a video from vimeo here guys?

Posted: **Fri Sep 06, 2013 6:10 pm**

here's the video

looking good much better

almost there BUT!!!!

I just checked through my video and found a tiny little black in my highlights in 56:14 ,I will call them out again tommorrow to see if this can be sorted out.

Posted: **Fri Sep 06, 2013 6:13 pm**

Nice! Lucky guy...did you walk in to get it fixed or you mailed it?

Thanks for posting.

Posted: **Fri Sep 06, 2013 6:14 pm**

Headlights blooming in the background at 44 secs??

Posted: **Fri Sep 06, 2013 6:17 pm**

What about folks on the east coast USA? Send it to the California shop?
at least the orbs are softer...my bmpcc has very sharp orbs.

Thanks.

Posted: **Fri Sep 06, 2013 6:19 pm**

Thanks so much for taking the time!
Looks great!
Now I can't wait to get my camera back. I'm so happy I trusted my gut and sent it to be fixed rather then return it...

Posted: **Fri Sep 06, 2013 6:19 pm**

Mataikan, you should be knighted! In all sincerity, thank you.

: orb_.jpg (48.71 KiB) Viewed 17528 times

Posted: **Fri Sep 06, 2013 6:23 pm**

Austin Reed wrote:What about folks on the east coast USA? Send it to the California shop?
at least the orbs are softer...my bmpcc has very sharp orbs.

Thanks.

I sent it in yesterday.

Posted: **Fri Sep 06, 2013 6:23 pm**

Looks better, but I'm not convinced. At 00:45 the highlights are out of focus. Blooming seems to be normal then.

Posted: **Fri Sep 06, 2013 6:23 pm**

LMACKREATH wrote:Headlights blooming in the background at 44 secs??

note that I was trying my hardest to blow the highlights out. opened the lens to 0.95 (which i would admit softens the image to fuzz)
What you think? Blooming is usually solid white disc with a hard edge. These ones seem to have falloff , and lol Chromatic Aberrations from my lens.

Posted: **Fri Sep 06, 2013 6:25 pm**

Eli hershko wrote:Thanks so much for taking the time!
Looks great!
Now I can't wait to get my camera back. I'm so happy I trusted my gut and sent it to be fixed rather then return it...

So now Eli is our next benchmark?

For US customers at least? Good luck dude! We'll be looking forward....

Posted: **Fri Sep 06, 2013 6:25 pm**

Chiaroscuro wrote:Mataikan, you should be knighted! In all sincerity, thank you.

orb_.jpg

+1

Posted: **Fri Sep 06, 2013 6:26 pm**

Mataikan wrote:
LMACKREATH wrote:Headlights blooming in the background at 44 secs??

note that I was trying my hardest to blow the highlights out. opened the lens to 0.95 (which i would admit softens the image to fuzz)
What you think? Blooming is usually solid white disc with a hard edge. These ones seem to have falloff , and lol Chromatic Aberrations from my lens.

Yeah I am not saying for defo it is.. Does look softer and the earlier shots don't show anything obvious.

Thanks for all you hard work though on this.. Am sure many of us appreciate it

Posted: **Fri Sep 06, 2013 6:29 pm**

Was told they'll get it on Monday.
Hopefully I shall have it back by next Friday a week from now...

Posted: **Fri Sep 06, 2013 6:31 pm**

Austin Reed wrote:Nice! Lucky guy...did you walk in to get it fixed or you mailed it?

Thanks for posting.

Singapore is a tiny country. go check on the world map it's a freaking RED dot. hahaha . so it's easy to move around and get stuff done fast here.
I walked in and passed it to the company which i bought the camera from. they in turn brought it to the factory. and it was back in 3 hours.

Posted: **Fri Sep 06, 2013 6:31 pm**

Mataikan wrote:
LMACKREATH wrote:Headlights blooming in the background at 44 secs??

note that I was trying my hardest to blow the highlights out. opened the lens to 0.95 (which i would admit softens the image to fuzz)
What you think? Blooming is usually solid white disc with a hard edge. These ones seem to have falloff , and lol Chromatic Aberrations from my lens.

Yes, I think it looks better, but I'm not totally convinced too.

Mataikan, take a look at this video, they are very strong here >
This is the type of scene I think you should try next time you'll be able to... thanks!

Posted: **Fri Sep 06, 2013 6:37 pm**

ok I am going to take another hike and get those shots.

Posted: **Fri Sep 06, 2013 6:42 pm**

Joshua Helling wrote:Its worth mentioning again that the offices are still getting geared up for this. Also IBC is coming, so it might have to wait until after IBC, but there is no reason you cannot contact them now and get on the list.

One question, since I bought the camera from a German dealer: In most continental European countries, the dealer is responsible (by law) for all product servicing under warranty. So I should send the camera to the dealer to get it serviced. But of course, like everyone else, I'd prefer a quick procedure to one with indirections.

What is more advisable for European customers, sending the camera directly to the Blackmagic UK office or letting the dealer handle this?

Posted: **Fri Sep 06, 2013 6:53 pm**

Mataikan wrote:
LMACKREATH wrote:Headlights blooming in the background at 44 secs??

note that I was trying my hardest to blow the highlights out. opened the lens to 0.95 (which i would admit softens the image to fuzz)

I think what some people seem to still consider as blooming is just as Mataikan stated due to the lens wide open at f0.95. Highlights look like this on other cameras with my Voigtländer 25mm .95 too.

Posted: **Fri Sep 06, 2013 6:58 pm**

Joshua Helling wrote:
Christian H wrote:Pfheew!
It is difficult to get 250 stamps to fit the package.

You sir, owe me a mouthful of coffee and a wet nap so I can clean my keyboard! I genuinely laughed out loud.

Oh no! Now you have to fill in a report : accident at work and send it to the local safety officer.

Tony do you have an action plan to make sure staff members is out of risk of repeating same accident again, for the sake of safety I think it's best to disconect the coffee machine, permanently.

In Sweden we are serius about safety.
You know, I have two Volvos, just to be on the safe side.

Posted: **Fri Sep 06, 2013 7:09 pm**

: blooming.jpg (138.64 KiB) Viewed 17411 times

Even though it is not perfect... I can live with that... at least it is better then before and totally usable for me at least.

Posted: **Fri Sep 06, 2013 7:10 pm**

We're in the process of placing plastic covering over monitors/keyboards/phones etc

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