URSA 12K Audio Dials Splitting

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Travis Hodgkinson

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URSA 12K Audio Dials Splitting

PostSun Mar 28, 2021 9:23 pm

URSA 12K owners, check your audio dials on the camera. There is a apparently a known issue with the dials splitting down the middle. I imagine there could be an issue with the EVF controller dial as well. Seeing as it's literally just a bigger dial of the same shape design. Most likely from the same supplier.

If you're in AUS, fill out an RA through New Magic.

http://www.newmagic.com.au/RA/RA.aspx
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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John Brawley

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Re: URSA 12K Audio Dials Splitting

PostSun Mar 28, 2021 9:24 pm

Travis Hodgkinson wrote:URSA 12K owners, check your audio dials on the camera. There is a apparently a known issue with the dials splitting down the middle. I imagine there could be an issue with the EVF controller dial as well. Seeing as it's literally just a bigger dial of the same shape design. Most likely from the same supplier.



Yeah it's happened to me as well. Seems to be a bad batch to maybe a bad design ? I've seen others split the "menu" dial too.

JB
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Travis Hodgkinson

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Re: URSA 12K Audio Dials Splitting

PostTue Apr 27, 2021 5:17 pm

Still waiting on our dials!! Seriously how long is this going to take. Do they realise how hard it is to try and adjust dials without actually having the bloody things!!!
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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Weapons: URSA 12K + Canon XF605 + Hero 10 + Pocket 6K Pro
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Tim Schumann

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 4:07 am

We could send you another set with the same stock right now but it will most likely be subject to the same thing. If we send you some quickly and they split then you will complain very vocally as you did about the USB cable...

We are working on fixing the problem more thoroughly and permanently here but that will take more time so please be patient.
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Mike Potton

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 4:21 am

To be fair Tim these have been splitting on the regular since the launch of the UMP G1, I've gone through a few sets and know of many others who have as well, four years is a long time to come up with a solution.

Maybe popping a few spare sets in the box when shipped is an easy fix :)
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Robert Niessner

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 5:30 am

I had to glue one split dial together with superglue on the UMP G1.
So yeah, four years is a long time to find a fix...
Saying "Thx for help!" is not a crime.
--------------------------------
Robert Niessner
LAUFBILDkommission
Graz / Austria
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Blackmagic Camera Blog (German):
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Read the blog in English via Google Translate:
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Travis Hodgkinson

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 8:27 am

4 years! That's crazy!
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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Optics: DZO Pictor Zooms + SLR Magic Hyper Prime + Tokina Cinema Zoom
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Travis Hodgkinson

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 8:42 am

Tim Schumann wrote:We could send you another set with the same stock right now but it will most likely be subject to the same thing. If we send you some quickly and they split then you will complain very vocally as you did about the USB cable...


Yes I was very vocal. What, was I not allowed to discuss our experience using BMD products? And I will continue to be vocal about issues that shouldn't occur in the first place. Affordable filmmaking tools doesn't mean cheap tools. There is a certain degree of quality we as consumers expect from products. You're a consumer mate, this is nothing new.
The USB cable issue was such a joke! Aside from that absolute debacle, our camera shipped with missing dial information... How the heck does that pass QC!!! Have you guys actually found a new supplier of USB cable?

Do us the curtesy and send us some replacement dials so we can actually use the cameras feature. Having to glue them together is so shoddy. We'd be able to do it if we didn't lose them on productions.
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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Weapons: URSA 12K + Canon XF605 + Hero 10 + Pocket 6K Pro
Optics: DZO Pictor Zooms + SLR Magic Hyper Prime + Tokina Cinema Zoom
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Travis Hodgkinson

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 8:43 am

Mike Potton wrote: Maybe popping a few spare sets in the box when shipped is an easy fix :)


#Solution
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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Weapons: URSA 12K + Canon XF605 + Hero 10 + Pocket 6K Pro
Optics: DZO Pictor Zooms + SLR Magic Hyper Prime + Tokina Cinema Zoom
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Howard Roll

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Re: URSA 12K Audio Dials Splitting

PostThu Apr 29, 2021 1:54 pm

Tim Schumann wrote:We could send you another set with the same stock right now but it will most likely be subject to the same thing. If we send you some quickly and they split then you will complain very vocally as you did about the USB cable...

We are working on fixing the problem more thoroughly and permanently here but that will take more time so please be patient.


Consider for a moment it would be just as easy to send out a new bag of dials with that same qualification and make dude happy.

Good Luck
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Travis Hodgkinson

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Re: URSA 12K Audio Dials Splitting

PostFri Apr 30, 2021 4:17 am

New dials are being sent out this morning.

What good timing...
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
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Weapons: URSA 12K + Canon XF605 + Hero 10 + Pocket 6K Pro
Optics: DZO Pictor Zooms + SLR Magic Hyper Prime + Tokina Cinema Zoom
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RichardG

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Re: URSA 12K Audio Dials Splitting

PostFri Apr 30, 2021 11:47 am

Travis Hodgkinson wrote:New dials are being sent out this morning.

What good timing...

That's great news. I hope I get mine soon.
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stuntworks

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Re: URSA 12K Audio Dials Splitting

PostSat Mar 18, 2023 3:04 pm

I need a dial how to I get them. Mine just went missing one day not sure when. But really need it replaced. How do I order dial.
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Robert Niessner

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Re: URSA 12K Audio Dials Splitting

PostMon Mar 20, 2023 6:01 pm

stuntworks wrote:I need a dial how to I get them. Mine just went missing one day not sure when. But really need it replaced. How do I order dial.


Contact Blackmagic support for your area:

Email:
https://www.blackmagicdesign.com/support/contact/email

Phone:
https://www.blackmagicdesign.com/support/contact/phone
Saying "Thx for help!" is not a crime.
--------------------------------
Robert Niessner
LAUFBILDkommission
Graz / Austria
--------------------------------
Blackmagic Camera Blog (German):
http://laufbildkommission.wordpress.com

Read the blog in English via Google Translate:
http://tinyurl.com/pjf6a3m

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