Tim Schumann wrote:We could send you another set with the same stock right now but it will most likely be subject to the same thing. If we send you some quickly and they split then you will complain very vocally as you did about the USB cable...
Yes I was very vocal. What, was I not allowed to discuss our experience using BMD products? And I will continue to be vocal about issues that shouldn't occur in the first place.
Affordable filmmaking tools doesn't mean cheap tools. There is a certain degree of quality we as consumers expect from products. You're a consumer mate, this is nothing new.
The USB cable issue was such a joke! Aside from that absolute debacle, our camera shipped with missing dial information... How the heck does that pass QC!!! Have you guys actually found a new supplier of USB cable?
Do us the curtesy and send us some replacement dials so we can actually use the cameras feature. Having to glue them together is so shoddy. We'd be able to do it if we didn't lose them on productions.
Freelance Camera Op & Cinematographer based in Brisbane, Australia.
-----------------------------------------------------------
Weapons: URSA 12K + Canon XF605 + Hero 10 + Pocket 6K Pro
Optics: DZO Pictor Zooms + SLR Magic Hyper Prime + Tokina Cinema Zoom