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6K Pro noise

PostPosted: Mon Jun 21, 2021 3:53 am
by Richard--W
My 6K Pro is too loud. A persistent staccato bleat comes out of the top fan vents, and underneath the bleating, a constant buzz. If I put a mic up to the fan it records clearly. I can hear it sitting on my desk right now, three feet away. Who else has this problem? what did Blackmagic say when you asked them about it?

Re: 6K Pro noise

PostPosted: Tue Jun 22, 2021 4:11 am
by Ellory Yu
You should contact their support line so they can help you. If it is under warranty, they can address the issue faster than waiting here for answers and confirmation. Good luck.

Re: 6K Pro noise

PostPosted: Thu Jul 01, 2021 9:15 pm
by Richard--W
Yes, I'll go find their support line.

Re: 6K Pro noise

PostPosted: Tue Aug 03, 2021 12:27 am
by Richard--W
Last week the rep at Blackmagic, Adam Taylor wrote "My technicians do not find the fan noise unusual compared to other cameras. What do you want me to do with this camera?" I replied that the fan noise is unacceptable in any camera and unusual for a Blackmagic. If they refuse to admit something is wrong, or at least check the fan to see if it's stuck or not working, that he should return the camera. The paperwork says that if they find nothing wrong as reported, or if a repair is ordered, the camera is returned in ten to fourteen days. I waited two weeks to get an acknowledgement and a third week has passed. Still waiting. No reply. At this moment I have no reason to think Adam Taylor is going to repair the camera or even return it.