Blackmagic RAW player is not responding

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline
User avatar

Pete Tomkies

  • Posts: 193
  • Joined: Thu May 14, 2015 9:22 am

Blackmagic RAW player is not responding

PostSat Jul 17, 2021 9:19 pm

I can't get Blackmagic RAW player to open.

The program opens to a white sqaure then gives a "Blackmagic RAW player is not responding" error. This happens if I try to run the program or try to double click on a BRAW file. The issue happens with Gen 4 and Gen 5 P4K and P6K BRAW files.

RAW player used to work but I haven't tried it for a while so I don't know when the issue first began.

I am running Windows 10 (up to date) and an Nvidia RTX 3060 card with the latest Studio driver.

Windows Explorer shows BRAW file thumbnails correctly. Premiere Pro and Davinci Resolve open the files correctly.

Does anyone have any suggestions? Thanks.
Film maker • Director • DoP • Camera Operator • I write for Videomaker magazine
Offline
User avatar

Peter J. DeCrescenzo

  • Posts: 2407
  • Joined: Wed Aug 22, 2012 6:53 am
  • Location: Portland, Oregon USA

Re: Blackmagic RAW player is not responding

PostSat Jul 17, 2021 11:40 pm

Have you tried installing Blackmagic RAW 2.1 (the current version)?

https://www.blackmagicdesign.com/suppor ... al-cameras
Offline

low_key_forest

  • Posts: 1
  • Joined: Tue Oct 26, 2021 2:07 pm
  • Real Name: Ewan Wood

Re: Blackmagic RAW player is not responding

PostTue Oct 26, 2021 2:12 pm

I was having this issue this morning using my laptop with an external monitor. After updating to the latest RAW Player and updating all my drivers didn't work, I unplugged the monitor from the laptop and plugged it back in again, which solved the problem.

I hope that fix works for you.
Offline

adamclaudeschuck@gmail.com

  • Posts: 1
  • Joined: Sun Nov 28, 2021 11:37 am
  • Real Name: Adam Schuck

Re: Blackmagic RAW player is not responding

PostSun Nov 28, 2021 11:48 am

Kinda irritating how on virtually every forum for almost anything I look up there's never anyone agreeing that something is a solution, but yes, the above poster who mentioned that you need to unhook the monitors to make it work again is CORRECT. I had blackmagic raw player stop working months ago for about 2 weeks and it recently happened again and I could not for the life of me remember how i got it running again. All i could remember was that it was a simple fix.

Just finished going through all the BS of uninstalling and reinstalling it over and over again, updating graphics card drivers and even updating windows OS, all the while knowing in the back of my mind that the solution is far more simple.

Unplug the monitor that the white box pops up on when you try to run the player. Then run the player with the monitor still unplugged, and it should play.

Amazing that this stupid bug is still a thing after more than a year.
Offline

kurtnelle

  • Posts: 14
  • Joined: Thu Jul 29, 2021 3:21 pm
  • Real Name: Shawn K. Lewis

Re: Blackmagic RAW player is not responding

PostFri Jan 14, 2022 4:11 am

I'm getting the same problem with the latest version 2.2 of the player. Therefore the Blackmagic Raw Player does not work with external monitors. Got it.
P.S. The app now crashes when you try to play a file.
Offline

kurtnelle

  • Posts: 14
  • Joined: Thu Jul 29, 2021 3:21 pm
  • Real Name: Shawn K. Lewis

Re: Blackmagic RAW player is not responding

PostSun Jan 16, 2022 4:04 pm

Update: When I run the program in compatibility mode for windows 8 it works properly.
Offline
User avatar

antoine

  • Posts: 497
  • Joined: Sat Nov 24, 2018 2:20 am
  • Real Name: Antoine Dornstetter

Re: Blackmagic RAW player is not responding

PostMon Jan 17, 2022 2:38 pm

Interesting discovery thanks ! It might help the Blackmagic team to fix this issue.

I didn't know this bug was here for a year though, first time I hear about this and I did run BRAW player with multiple screens before
BRAW Studio FREE and Premium for Adobe Premiere Pro and After Effects, with a brand new Desktop .BRAW Player and Color Grader, as well as an automatic White Balance Color Picker tool
Offline

Zzzzz350

  • Posts: 2
  • Joined: Fri Mar 18, 2022 9:12 am
  • Real Name: Didier Paradis

Re: Blackmagic RAW player is not responding

PostFri Apr 08, 2022 6:18 am

Some years after, we are unable to launch bm raw player in multi screen mode !
When does BM will work on this bug ? I think that most of BM users use multi screen.
Online
User avatar

Uli Plank

  • Posts: 21100
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

Re: Blackmagic RAW player is not responding

PostFri Apr 08, 2022 10:34 pm

No problem here. Seems to be limited to Windows.
Maybe AI can help you. Or make you obsolete.

Studio 18.6.5, MacOS 13.6.5
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G, iMac 2017, eGPU
Offline
User avatar

Johannes Jonsson

  • Posts: 388
  • Joined: Mon May 01, 2017 2:35 pm
  • Location: Iceland

Re: Blackmagic RAW player is not responding

PostSat Jan 07, 2023 1:24 pm

I know it is an old post but did you try running the player as Administrator?
That worked for me
Johannes

Return to Cinematography

Who is online

Users browsing this forum: No registered users and 50 guests