To the Beta Testers

Frank, Tom, John and anyone else who has access: Are BMD still working on an update for the 2.5k camera (to address more than sharper prores)? They aren't really setting any expectations for us and I know you can't divulge actual details, but I just want to know if it's something that they're actively doing. Thanks.

Frank, Tom, John and anyone else who has access: Are BMD still working on an update for the 2.5k camera (to address more than sharper prores)? They aren't really setting any expectations for us and I know you can't divulge actual details, but I just want to know if it's something that they're actively doing. Thanks.

I have not been on this forum or a black magic user for very long, but I can tell they seem to starve their customers for information. I can understand that the price point of the 2.5k dropped and right now for the money you can't get a better camera. I still feel like that is a bad excuse to ignore the customers & early adopters.

At least give them a simple "yes, were working on an update" or " Sorry, we will no longer be updating" the BMCC.

My car manufacture hasn't shipped me any upgrades to my car yet. I expect them to give me a better turbo, better fuel mileage and power. I'm angry I'm not getting any response from the company by constantly posting about it on the internet. They addressed some of the recalls they promised like my faulty window motor though.

This is what you all look like from an outsider perspective. Quite silly don't you think?

My car manufacture hasn't shipped me any upgrades to my car yet. I expect them to give me a better turbo, better fuel mileage and power. I'm angry I'm not getting any response from the company by constantly posting about it on the internet. They addressed some of the recalls they promised like my faulty window motor though.

This is what you all look like from an outsider perspective. Quite silly don't you think?

you might want to look at the history here before you make a statement like that

And you might to re-think the "you all" part of the statement too.

And you might to re-think the "you all" part of the statement too.

what do you mean, "you people"

just a little levity

My car manufacture hasn't shipped me any upgrades to my car yet. I expect them to give me a better turbo, better fuel mileage and power. I'm angry I'm not getting any response from the company by constantly posting about it on the internet. They addressed some of the recalls they promised like my faulty window motor though.

This is what you all look like from an outsider perspective. Quite silly don't you think?

Haha You Canook's crack me up!
http://www.urbandictionary.com/define.php?term=canook

My car manufacture hasn't shipped me any upgrades to my car yet. I expect them to give me a better turbo, better fuel mileage and power. I'm angry I'm not getting any response from the company by constantly posting about it on the internet. They addressed some of the recalls they promised like my faulty window motor though.

This is what you all look like from an outsider perspective. Quite silly don't you think?

Actually I don't think that analogy works at all when you read what I asked. Especially when car manufacturers don't upgrade your car, but camera manufacturers do routinely update firmware these days. Sounds like you may be tired of hearing people complain and reacted to that instead of what I actually wrote.

What I'm (calmly and respectfully) asking isn't when they will release something, isn't to have it in my hands tomorrow, but whether they are even working on it at all. What I should expect? And I didn't even ask it of BMD because if they were going to share I'm sure it would be in a press release or official email.

If I WERE to address BMD directly I would say that sure, they don't owe anyone anything, but they have an opportunity to not leave a bad taste in some of their customers mouths (with 4k especially, but also with 2.5k firmware) and create a lot more actual fans if they would be vocal as to their intentions. I would say that setting expectations isn't only about giving good news, but is about letting everyone know when something is delayed and setting realistic release dates. After all, a large part of marketing is making people feel good about your product and right now it seems a lot of 2.5k owners feel a bit abandoned and it seems like a lot of people who ordered the 4k are feeling in the dark. It just seems like, based on their actions or lack thereof, all that how they're being perceived isn't particularly important to BMD. In short: You don't owe your customers information, but it would be really nice.

This is what you all look like from an outsider perspective. Quite silly don't you think?

Actually, I agree with you.
And I'm concerned that the responsiveness from Blackmagic is inversly proportional to the negativity, demanding tone and plain craziness of some on this forum.