Hot Pixel Fix for 12K?

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bthathaway

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  • Joined: Mon Nov 29, 2021 9:51 pm
  • Real Name: William Hathaway

Hot Pixel Fix for 12K?

PostMon Nov 29, 2021 10:43 pm

I have an Ursa Mini Pro 12K with a hot pixel in the middle of the frame.

I need this camera for a project in a few weeks, and need to sort this out.

The 12K is running firmware version 7.2.1, and will not connect with my Macbook Pro Max for an update—not that an update would help. I haven’t seen any notification that improvements have been made to the 12K firmware.

Hope we can get to the bottom of this quickly.

Thank you.
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John Brawley

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  • Location: Los Angeles California

Re: Hot Pixel Fix for 12K?

PostTue Nov 30, 2021 4:34 am

bthathaway wrote:I have an Ursa Mini Pro 12K with a hot pixel in the middle of the frame.

I need this camera for a project in a few weeks, and need to sort this out.

The 12K is running firmware version 7.2.1, and will not connect with my Macbook Pro Max for an update—not that an update would help. I haven’t seen any notification that improvements have been made to the 12K firmware.

Hope we can get to the bottom of this quickly.

Thank you.


You should get in touch with BMD service.

JB
John Brawley ACS
Cinematographer
Currently - Los Angeles
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bthathaway

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  • Joined: Mon Nov 29, 2021 9:51 pm
  • Real Name: William Hathaway

Re: Hot Pixel Fix for 12K?

PostTue Nov 30, 2021 12:33 pm

That’s what I thought. Ah well.

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