Are ready to pay more to have a reparable cameras?

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline
User avatar

carlomacchiavello

  • Posts: 2901
  • Joined: Tue Aug 28, 2012 6:04 pm
  • Location: italy

Are ready to pay more to have a reparable cameras?

PostSun Jul 24, 2022 9:12 pm

Too often I saw petition or people moan that Blackmagic Design cameras are so easy reparable cameras but…
Like many notebook today, most of components are surface mounted to reduce problems, to do in a less expansive way to produce a product and allow people to buy at low price.

Blackmagic Design camera are well developed to give us more with low price, but this low price mean often that we cannot repair easely, Blackmagic Design itself often replace camera instead to repair be cause man hours work not allow to be profitable.

Now my question is :
If camera will be repaired are you ready to pay more this ability to repair? I told about two/three times actual price.
Or do you prefer something like dji care refresh an insurance that allow you to replace camera with newer with low fee to pay?

To be clear, I’m guy that disassemble every thing I can and try to repair, and if is possibile I prefer to repair be cause my ethic to planet is to repair and not to replace, but I understood that not every time I’m enough rich to follow this ethic on all tool that I can buy.
Let me know what do think about it.


Inviato dal mio iPhone utilizzando Tapatalk
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostSun Jul 24, 2022 9:32 pm

carlomacchiavello wrote:
Now my question is :
If camera will be repaired are you ready to pay more this ability to repair? I told about two/three times actual price.
Or do you prefer something like dji care refresh an insurance that allow you to replace camera with newer with low fee to pay?


Inviato dal mio iPhone utilizzando Tapatalk

I prefer the latter. I know there are extended warranty for sale but you have to buy them within 30 days of the camera’s purchase. So it won’t work if you have an older camera. For example, at a local camera store in my area you can get a $6000 extended warranty for about $480 and pretty much covers even if you accidentally break your camera. See link below. This should even cover up to the URSA 12K.

https://georgescamera.com/shop/mack-3-y ... arranty%20

That would be nice if Blackmagic could do something like that or partner with a company just for that. It would be better if say for another 50% more, you can get same extended warranty for the camera based on date of policy purchase. I know Canon has partnered with similar extended warranty companies for the same reason and only for their line of cameras.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline
User avatar

rick.lang

  • Posts: 18118
  • Joined: Wed Aug 22, 2012 5:41 pm
  • Location: Victoria BC Canada

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 12:42 am

Ellory Yu wrote:... It would be better if say for another 50% more, you can get same extended warranty for the camera based on date of policy purchase...


Perhaps you have a typo when you mention 50% for an extended warranty? I think you meant 5% for an additional year warranty.

AppleCare would be an example of a three year warranty on a product that is only covered for one or two years based on your country. Car dealers partner with third-party companies that offer additional years. For example: your car is covered by the manufacturer for three years, but you can buy a five year or a seven year warranty at the time of purchase.
Rick Lang
Offline

Tom Roper

  • Posts: 637
  • Joined: Sat Apr 14, 2018 4:59 pm
  • Real Name: Tom Roper

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 10:41 pm

With a camera, if I think the reliability could be a significant problem I would just avoid purchasing it. But you can never know with certainty. I've had repairs on my Sony's that were very expensive, but the service center always fixed the problem, but it took time and money.

The purchase model I avoid is the subscription based. Automobiles from BMW, Toyota, Audi that include features built into the car that you've already paid for such as remote start, heated seats and steering wheel, that require a monthly subscription to activate.
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 10:43 pm

rick.lang wrote:
Ellory Yu wrote:... It would be better if say for another 50% more, you can get same extended warranty for the camera based on date of policy purchase...


Perhaps you have a typo when you mention 50% for an extended warranty? I think you meant 5% for an additional year.

No Rick. I meant to that the extended warranty plan price can be increased by 50% of the plan price for cameras that past their warranty period and the 30 day grace to avail of the warranty. If example, if a $6000 coverage cost $450 for 3 year if the policy was purchased within 30 days of the camera purchase, then anyone who owned a camera for two years after the 1 year manufacturers warranty expired can buy the same policy and add another 3 years coverage since the day they purchased the policy with the caveat the camera is still working. However, instead of the policy costing him $450, it will cost him $675, which is 50% more.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 10:48 pm

Tom Roper wrote:The purchase model I avoid is the subscription based. Automobiles from BMW, Toyota, Audi that include features built into the car that you've already paid for such as remote start, heated seats and steering wheel, that require a monthly subscription to activate.

This is the first I heard of this. My cousin recently both a 2022 Toyota Highlander Limited and it does not have any of this functions activated by subscription, particularly the heated seats and steering wheel.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline

Tom Roper

  • Posts: 637
  • Joined: Sat Apr 14, 2018 4:59 pm
  • Real Name: Tom Roper

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 10:58 pm

Ellory, Rick, have you ever collected, been paid on one of these repair policies? I think in Europe and Canada they are regulated more tightly but in U.S., there is potential for bad actors, fly-by knights, fake bot recommendations. In other words a warm feeling of protection until time of need, then who knows what? I did pay for a protection plan from B&H on my U12K but I have some confidence there with B&H reputation.
Offline

Tom Roper

  • Posts: 637
  • Joined: Sat Apr 14, 2018 4:59 pm
  • Real Name: Tom Roper

Re: Are ready to pay more to have a reparable cameras?

PostMon Jul 25, 2022 11:02 pm

Ellory Yu wrote:This is the first I heard of this. My cousin recently both a 2022 Toyota Highlander Limited and it does not have any of this functions activated by subscription, particularly the heated seats and steering wheel.


It is being rolled out first in other parts of the world. You can read about it here, or search.

https://www.msn.com/en-us/money/other/b ... f4919321c2
Offline

Tom Roper

  • Posts: 637
  • Joined: Sat Apr 14, 2018 4:59 pm
  • Real Name: Tom Roper

Re: Are ready to pay more to have a reparable cameras?

Offline
User avatar

rick.lang

  • Posts: 18118
  • Joined: Wed Aug 22, 2012 5:41 pm
  • Location: Victoria BC Canada

Re: Are ready to pay more to have a reparable cameras?

PostTue Jul 26, 2022 3:17 am

Tom, consider moving to Canada. BMW apparently has decided against the subscription model in Canada for necessities like heated seats and steering wheels in recognition of the frigid conditions we must endure in the Great White North. That doesn’t mean we’re racist here as White refers to the Colour of our snow that blankets us. You understand that’s why most of us buy up Florida or the Great Dry West. However roughly 1% of Canada lives in the Victoria area and we average about one week a year with snow here when most convertible drivers think about putting the hood up on their Miata or Caddy. Don’t tell BMW.ca though!

Regarding extended car warranties, my experience was very good. The first time I did this, I think it cost about $1,500. If you didn’t have a warranty claim, they’d return everything except $200. Well I never had a claim and they called me after the warranty expired to arrange the payment except for their $200.

I’m currently on another extended warranty but it doesn’t have a refund this time (different third-party). I buy those because the potential for very large expenses exists. I’d rather spend a couple of thousand now and be worry-free. Of course a car these days is almost like buying an Alexa 35 so I’d want to protect it.
Rick Lang
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostTue Jul 26, 2022 5:02 am


Well, that’s gonna suck. I own Mercedes and have been for over 19 years now. Like BMW, they are not too keen with subscriptions. They’ll suck you drive when you’re car breaks down and you no longer have the warranty, which is 4 years 40K miles. :D

On the warranty, I had a lens that had dust inside the glass elements and they did a replacement since it was cheaper than to repair it. I had a $100 deductible and that was it. Other than that, no I have not had a camera repaired or replaced via an extended warranty. But I will have to admit that I am very careful about my equipments and I don’t use them in harsh environments. For the latter, I usual have the production rent the gears we need.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline

robert Hart

  • Posts: 750
  • Joined: Mon Jul 28, 2014 3:16 pm

Re: Are ready to pay more to have a reparable cameras?

PostTue Jul 26, 2022 9:36 am

The Blackmagic camera family is essentially built down to a price. The apparent secret sauce is to keep the complexity and costs of assembly down to the bare minimum.

The administration associated with a spares inventory and maintaining it is an incubus upon profitability along with the big shed which has to keep the rain off the stock and the stock manager's head.

Stock ages out through time-related failure in storage or product obsolescence eventually to be consigned to the tip anyway, another dead investment.

BM could go full modular and repairable but at a cost increase. If the price becomes levelled, is the BM camera range technically competitive with other similarly capable cameras.

It is a "damned if you do and damned if you don't" dilemma. Does the price advantage outweigh the incrementally festering owner resentment caused by product failure and decision to avoid future product. It is out there and it is propagated, not the least on this forum.

The BM business model may turn out to be unsustainable in the long term. By the time any damoclean sword of buyer resistance comes down, Grant Petty may have lost steam, decided to sell the enterprise and do something else or retire.

By that time, folk who have embraced the disruptive ecosystem of RED and BM may also be on the semi-solids in the care home getting their chins wiped and toenails cut. Then again if Russia, Iran and China decide to lay about with the big stick, even BM will become an unaffordable luxury and switch to making gunsights.
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostTue Jul 26, 2022 1:30 pm

Kim Janson wrote:
That is if the spare parts are.


This. Unlike the car industry where the car manufacturers immediately releases schematics of parts so there is a continuous industry that makes OEM and 3rd party parts available, the camera manufacturers are very far from doing the same, probably don’t want to.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline
User avatar

rick.lang

  • Posts: 18118
  • Joined: Wed Aug 22, 2012 5:41 pm
  • Location: Victoria BC Canada

Are ready to pay more to have a reparable cameras?

PostTue Jul 26, 2022 3:47 pm

Kim Janson wrote:… unless the battery prices come very much down, who would want to put a 20 000 euro battery on 6 year old car.


Exactly the scary part of buying a car with a second generation battery. We all know the battery industry is on the cusp of third generation batteries. The only thing that keeps me from jumping off a cliff over that prospect is that first generation battery EVs like the early Nissan Leaf are still sold to those tired of the new normal price of gasoline.
Last edited by rick.lang on Wed Jul 27, 2022 5:00 am, edited 1 time in total.
Rick Lang
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostWed Jul 27, 2022 2:02 am

I’m still NOT on the bandwagon for electric vehicles. All my vehicles, five of them, are gas guzzlers. 3 SUVs and 2 AMG, all V8s. :)
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.
Offline

robert Hart

  • Posts: 750
  • Joined: Mon Jul 28, 2014 3:16 pm

Re: Are ready to pay more to have a reparable cameras?

PostWed Jul 27, 2022 4:44 pm

Ellory Yu.

Enjoy the V8s while they last. We may yet see them running on hydrogen.
Offline

Ellory Yu

  • Posts: 4488
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Are ready to pay more to have a reparable cameras?

PostThu Jul 28, 2022 7:51 am

robert Hart wrote:Ellory Yu.

Enjoy the V8s while they last. We may yet see them running on hydrogen.

I will. :). Probably good for another 5-8 years.
URSA Mini Pro 4.6K G2, BM Pocket Cinema Camera 6K. iMac Pro 27” 5K Retina, 64gb, 1Tb SSD, 12Tb M.2 NVMe TB4 DAS, 36Tb HDD DAS, Vega 56 8gb GPU/ BM Vega 56 8gb eGPU, MacOS Sequoia, Resolve 19.1.1 Studio. BM Panel & Speed Editor. Dual Display setup.

Return to Cinematography

Who is online

Users browsing this forum: Kristian Lam, mario1286, samueladammartin, Z.W. Amundson and 74 guests