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Upgrading Issue to 7.9.1

PostPosted: Sun Sep 04, 2022 4:14 pm
by benqquq
Hi everybody...here's my issue...

Trying to upgrade to 7.9.1 from 7.3.1 to Windows
I installed 7.9.1 to computer, turned on, then connected BMPCC 6k pro to computer.

Problem: Installed 7.9.1. to computer but panel to install in camera does not appear,
I'm thinking old installation is blocking the new so I go to uninstall programs.
Most recent installation of Black Magic RAW and utility are shown
7.3.1 is not shown to uninstall. (Further, don't see uninstall on this version from settings/programs with right click) Question: should I even try to uninstall previous version?

This issue started when I tried recording with Juggler, which I had used no problem before, but this time it stopped recording after a few secs/mins on all settings. So I thought the upgrade would solve it.

What am I not doing to get installation? Thanks!

Re: Upgrading Issue to 7.9.1

PostPosted: Sun Sep 04, 2022 6:15 pm
by benqquq
forgot to mention the camera file Blackmagic Pocket Cinema Camera 6k Pro folder opens automatically when computer is connected to the camera. I'm assuming the download-to-camera should show up here after computer installation?