Blackmagic 6k Pro Playback - Only Sound No Video

I just purchased the 6k Pro after using the 4k model. I have recorded some test footage and after going to playback on the camera, I get sound but no video. It's just a black screen with sound. I saw on other posts that the recording format must be the same when playing back, and I haven't changed any of the settings. I never had this happen on the 4k. Any tips would be greatly appreciated. Many thanks.

I just purchased the 6k Pro after using the 4k model. I have recorded some test footage and after going to playback on the camera, I get sound but no video. It's just a black screen with sound. I saw on other posts that the recording format must be the same when playing back, and I haven't changed any of the settings. I never had this happen on the 4k. Any tips would be greatly appreciated. Many thanks.

It’s quite strange.
If you change format you not see clip, like you not have clip on support, nothing, it’s another work.
Have you tested footage on computer?
Have you tried with different support?
Have you tried again? Shoot and immediately review videos?
Have you tried at different compression?
I know are a lots of questions, but only to understand how to help you


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Lens cap? That's wild. Is it brand new?