Blackmagic Forum

Hello team,

I was using my BMPC6K on location and the client wanted me to record on their Samsung T5 SSD drive so they could take the media at the end of the day.

Now they are having a hard time transferring the files (error-36) to their Mac. The SSD drive was formatted Mac Extended Journaled and the clips playback on my camera (and theirs) but they are having a hard time copying the files.

Any suggestions would be appreciated.

Thanks!
D

Try another cable that you know is working fine on the client computer.

From
https://discussions.apple.com/thread/25 ... 4020458021

You can try a safeboot—

SafeBoot https://support.apple.com/en-us/HT201262 will sort many anomalies

Takes a bit longer to get to the login screen, does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, font cache, etc.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc impacting the smooth operation, however a reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

Other solution if the above one fails:

Run the dot_clean command in Terminal

Note: Dot_clean only works when you tell it what and where to clean. If you don't add the path next to the dot_clean command or the path is incorrect, the dot_clean command will not work.

Instead of typing in the path manually, simply drag the folder or file that failed to copy or move next to the dot_clean command. Then press Enter key and check if it works now.

1. Open Launchpad, select Other > Terminal, click it to open up the Terminal app.

2. Inside the Terminal app, type the following command and press the Return key to perform a dot_clean command:

Code: Select all

dot_clean

3. Now, simply drag the folder that you failed to copy or move into the Terminal window. Once it's successfully loaded and a files address shows, press the Return key.

What is Mac error code 36

Mac error code 36 happens when using Finder to copy, transfer files from, or to an external hard drive, USB flash drive, sd card. The full error is usually read as: The Finder can't complete the operation because some data in "FileName" can't be read or written. (Error code -36).

The filename mostly is.DS_Store, but it can happen with just about any file on a Mac. DS_Store files, an abbreviation of Desktop Services Store files, are automatically created by Finder in browsed directories.

These files are used to store the custom attributes of its containing folder, such as the position of icons or the choice of a background image. If these files are damaged or corrupted, error code 36 on Mac could occur.

Thanks so much for the reply and advice. We are set to meet on Monday and we will try those steps. I'll keep you posted.

Thanks again.
David