- Posts: 5
- Joined: Sat Mar 09, 2024 5:10 pm
- Real Name: Evgeny Gurzhi
Hi all.
After corresponding with BlackMagic technical support, it was decided to take the camera to the service and pay for it with my own money, saying goodbye to the warranty forever. The camera was disassembled and the lens was removed. The reason for the lens jamming was a piece of the bayonet cap that broke off and got stuck. Blackmagic technical support assured that the problem was with the Sigma lens, but as it turned out this was not the case. I am attaching a photo of the cover, it is all damaged. This is the same cover that I received the camera with from the store. Repair cost $100.
Also, in correspondence with BlackMagic technical support, I wrote about a problem with the cooling cooler. What did technical support say? Never mind! They ignored my question twice. Blackmagic is truly magic - They were able to turn a dream into disappointment.