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Has Blackmagic stopped answering support emails?

PostPosted: Thu Jun 13, 2024 11:30 am
by Sean van Berlo
So I'm used to Blackmagic answering support emails very quickly. I've send them two emails via the support form (received confirmations) about backlight bleed on my 6K FF as well as some adapter inquiries, and have received zero response. Anyone know if there's another way to get proper support?

Re: Has Blackmagic stopped answering support emails?

PostPosted: Fri Jun 14, 2024 6:16 am
by Kristian Lam
Hi Sean,

I'll try and give them a poke for you.

Re: Has Blackmagic stopped answering support emails?

PostPosted: Fri Jun 14, 2024 7:45 am
by Sean van Berlo
Thanks Kristian, I realize you guys must be quite swamped with all the new products.