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BMPC 4k touchscreen doesn't work

PostPosted: Sun Mar 30, 2014 6:42 pm
by Claudio Rufa
Hi,
After few minutes the touchscreen is dead.
I can see it but I can't change the settings.
Any ideas before send the camera to the support?

p.s I love the global shutter, it's fantastic with my steadicam!

Re: BMPC 4k touchscreen doesn't work

PostPosted: Sun Mar 30, 2014 7:10 pm
by Peter J. DeCrescenzo
I haven't heard of that problem before, but if re-installing the current firmware doesn't address it, directly contact BMD tech support for your region so they can evaluate your issue.

A couple of things to check: Is the camera's fan working? The fan normally runs all the time when the cam is on. If you put your ear next to the cam, can you hear it? You should also feel a slight breeze coming out of the vents on the bottom of the cam. If the fan isn't running, your cam could overheat, causing various faults. As noted in the user manual, the fan is designed to be user-replaceable (and yours is under warranty), or you can ship the cam to BMD and have them replace it.

Make sure the touchscreen is clean. A tiny amount of glass or lens cleaner should be sufficient to remove possible oily residue on the screen. Not likely to be the cause since you say the cam has to be on for awhile for the problem to occur, but worth checking.

Another troubleshooting test would be operating the cam with and without an external power source to determine if the problem is somehow related to the cam's internal battery or ext. power.

Firmware:
http://www.blackmagicdesign.com/support

BMD regional contact info:
http://www.blackmagicdesign.com/company

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Re: BMPC 4k touchscreen doesn't work

PostPosted: Sun Mar 30, 2014 7:15 pm
by Claudio Rufa
Thanks Peter,
I've tried to reinstall the firmware without success.

Re: BMPC 4k touchscreen doesn't work

PostPosted: Sun Mar 30, 2014 7:21 pm
by Vince Gaffney
nikemerlino wrote:Hi,
After few minutes the touchscreen is dead.
I can see it but I can't change the settings.
Any ideas before send the camera to the support?

p.s I love the global shutter, it's fantastic with my steadicam!


It happened to mine after a month and out of nowhere. I sent it back for service. Call support.

Re: BMPC 4k touchscreen doesn't work

PostPosted: Sun Mar 30, 2014 8:52 pm
by Mubarak Almubarak
nikemerlino wrote:Hi,
After few minutes the touchscreen is dead.
I can see it but I can't change the settings.
Any ideas before send the camera to the support?

p.s I love the global shutter, it's fantastic with my steadicam!


I had the same issue when I received the camera. you will have to send it back.

Re: BMPC 4k touchscreen doesn't work

PostPosted: Mon Mar 31, 2014 6:29 pm
by Philippe Bendayan
Interesting that some one has tried it on a steadicam, what about focus? must be hard to manage I think, what do you shoot when on the steady?