BMP4k touchscreen not responding!

Hello everyone,

I was on set shooting a commercial yesterday, my DOP turns on my bmpc4k and the touchscreen immediately stops responding. I managed to shoot the whole commercial (thank god I had the right settings from my last shoot). Everything else in the camera works but the touchscreen...

Can anyone give me some insight on what the issue might be and how to solve it? Really bummed out about this. Is this a common issue with the camera?

I've tried to downgrade the firmware and reinstall 2.4 and the issue persists.

You need to contact BM Support for your region. Sounds like it is "Repair Time". Sorry you are having an issue. While touch screens are convenient, but their mean failure rate is higher than buttons and switches.

Hey man,

I've had the same exact issue twice with my camera. Rolling back firmware, updating to latest firmware did nothing. I had to send it into Black Magic both days. The first time I stressed the importance of how quickly I needed the camera back, and they got it back to me in like 3 days, I was pretty impressed. The second time was about a week. But both times they replaced the touch screen I believe. No Idea why this keeps happening, but it's very annoying.

Thanks guys, I already got an RMA, send it back tomorrow.

I've never had any issues with the camera besides the well known flaws such a poor battery life etc.

Did some research on the forum(after posting this) and it seems to be quite common on this camera. Which to me just shows lack of quality control from blackmagic.

I know we can't ask much for the price of this camera but it's a bit debilitating reading so many post of users receiving their camera replacements with the same or other issues!

What is the technology of the touch screen? Resistive?

I am not sure, why?

This is one of the reasons I don't like touch screen on cameras. They're just a bad idea IMOP


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This is one of the reasons I don't like touch screen on cameras. They're just a bad idea IMOP

Not to mention the profusion of fingerprints and the fact that touch screen technology imposes some compromises, like off-angle viewing, higher glare due to the extra layers of glass, and they're generally quite fragile even when made of Gorilla glass...

There are quite few reasons that the vast majority of the high end cameras out there have lots of buttons and knobs on them (Alexa, CineAlta, Varicam), why Kinefinity is following that trend and added a lot of controls in the knob/button form to their latest incarnation, and it's probably no coincidence that the least reliable of all of the high end cameras (Red) is also the only one that uses touch screens.

it's probably no coincidence that the least reliable of all of the high end cameras (Red) is also the only one that uses touch screens.

At least they're more or less user replaceable.

Just sent my BMPC4K for this reason too. It's on the truck in Fremont right now. I am hoping it comes back soon. For those who are in out-of-warranty territory, how much did your repair cost? I'm not sure if I'm out yet on this part and want to know what to expect.

Yikes...hopefully the minis have better screens

For my Pocket cinema camera, it was $185 to replace the screen.

Mine was just delivered to BM today. I also hope that it does not take too long to fix and return as I need it desperately.

I also would love to hear from other users regarding repair costs. Just trying to plan out my finances, and I hope this doesnt break the bank. I live in Canada and the Canadian dollar is not doing so great right now...

Right out of the box this happened to me also...
Menus flashing and jumping all over...
When I try to touch the screen to tap an item it is totally unresponsive...
Damn annoying... as I see this is happening all over the place with lots of folks...

aghhhh