Mon Dec 14, 2015 11:46 pm
The usual turnaround time for products is 7-10 business days. If there are troubles that come up that are out of the ordinary, this could change that timeframe. The only way for the repair department to know is to look at it. You can contact the US office for RMA setup. You can find the number/email in my signature below.
Support: http://www.blackmagicdesign.com/support
Info: http://www.blackmagicdesign.com/company
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