URSA Mini Pro Startup Issue

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JonathanDMack

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URSA Mini Pro Startup Issue

PostSat Apr 08, 2017 11:36 pm

I've had my URSA Pro for a couple weeks now, and it's been working perfectly. It's been a different story this week, as the camera boots the flip-out panel displays red lines across 75% of the screen for 2 minutes. This only happens when the camera boots when it's at room temperature, and after allowing 2 minutes for the camera to warm up, it appears to function as designed. It's pretty disappointing.

Has anyone else had this issue? I'm thinking it's a bad soldered connection to the panel.

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Denny Smith

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Re: URSA Mini Pro Startup Issue

PostTue Apr 11, 2017 2:09 am

I would contact your BM Regional Support office with this one. Not normal behavior as far as I know.
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Denny Smith
SHA Productions
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rick.lang

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Re: URSA Mini Pro Startup Issue

PostTue Apr 11, 2017 2:47 am

Countdown to failure T minus 60 seconds.


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Rick Lang
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Denny Smith

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Re: URSA Mini Pro Startup Issue

PostTue Apr 11, 2017 4:48 am

And counting :!:
Denny Smith
SHA Productions
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Tim Schumann

Blackmagic Design

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Re: URSA Mini Pro Startup Issue

PostTue Apr 11, 2017 9:31 pm

That is not normal. You should contact support so they can diagnose the problem.
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JonathanDMack

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Re: URSA Mini Pro Startup Issue

PostWed Apr 12, 2017 4:09 pm

Thanks for your input. Apparently I’m the first person to have this issue.

I have a shoot here soon, so can’t send it over immediately, but fortunately I fixed it by resetting the camera to factory settings. Josh Stroh over at Black Magic still recommended to get it check out.


Jonathan

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