Blackmagic Forum

Is there anyone else who has been waiting 5+ weeks for the flange fix?

I received my first camera in January. After a few days of use, this happened:



Total failure.

Fortunately, BMD quickly sent me a new camera. For a few short days, I had the pleasure of using my $3000 camera. Then, BMD announced the flange fix. Since my Sigma and Tokina zooms looked soft on the wide end at infinity, I sent mine off.

Five weeks later, I still have no camera. Although the camera arrived at my doorstep 4 months ago, I've only had one week to use the camera.

Pretty disappointing.

(I don't want to discredit BMD's excellent customer service. However, I feel like I've granted BMD a 4+ month loan of $3000 without interest.)

:::UPDATE:::
BMD just sent me an email (2 hrs after original post) and said my camera will arrive later this week. I'm not sure if that's a coincidence or not. Therefore, that brings the total turn-around time to ~5 weeks. I hope you all have better luck.

This is what I am scared of. I still need to send mine off to get the flange distance adjusted, but I can't go without a camera for that long. 1-2 weeks would be manageable, but any longer than that would be an issue for me I am currently limited to a couple of lenses...

Just curious....where are you located?

Texas

aelipinski wrote:Texas

Have you contacted BMD directly, recently, and what did they say?

Have you asked to speak to a BMD supervisor/manager? What did they say?

Do you have all of the above in writing?


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UPDATE: BMD just sent me an email and said my camera will arrive later this week! Haha, maybe it's a coincidence. Maybe not.

Peter,

I have called them every few days for the past 2 weeks, but I did not speak to a manager. I wanted to gauge how many others were experiencing the same delay before elevating the issue. Since this is my second BMCC, I am especially frustrated by the delay. Four months of ownership but only one week of actual use.

aelipinski wrote:UPDATE: BMD just sent me an email and said my camera will arrive later this week! Haha, maybe it's a coincidence. Maybe not.

Peter,

I have called them every few days for the past 2 weeks, but I did not speak to a manager. I wanted to gauge how many others were experiencing the same delay before elevating the issue. Since this is my second BMCC, I am especially frustrated by the delay. Four months of ownership but only one week of actual use.

Sounds maddening, but I'm glad to hear you'll have your camera soon. Here's hoping the one they send you is a good one!

Someday I'll own a BMD camera, too!

(My choice: I'm now waiting for a BMPC-4K.)


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I sent my camera on a Friday, and was received back Tuesday 10 days latter.