Unable to open SD/C-fast media door

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SilentRunning

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Unable to open SD/C-fast media door

PostThu Nov 08, 2018 11:07 pm

Just got my Pocket 4k in today and noticed that the media door is not opening. I'm not sure if I'm missing a catch or pressure release somewhere but it's a bit confounding.
My assumption is it shouldn't be rocket science but...famous last words...
The seam for the door is very tight as well so I'm not interested in shoving something in to it to pry it open.
I'm of the mind if it doesn't go like it's suppose to, don't force it.
I'm just not sure if I'm missing something?
I watched a video with someone opening but unfortunately how he did it was facing away from the camera.
Any help would be appreciated.
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SilentRunning

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Re: Unable to open SD/C-fast media door

PostThu Nov 08, 2018 11:37 pm

Ah! Success! Thanks, Ray!
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Jeffrey D Mathias

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Re: Unable to open SD/C-fast media door

PostSun Nov 11, 2018 3:55 am

Aye, the door is a bit tough to open. Thumb slides rather than door. Then I managed to break off the small plastic parts of the door holding it closed. So now I have a loose door, albeit usable for now. Will be sending it back for warranty repair. Otherwise, I have been using the camera and it has been holding up well.

Unrelated but while think of doors:
The battery door seems to not close and lock real securely, but that has been removed for my power solution of dummy bat from a brick on my belt.
AMD Threadripper 1950x 16-core 3.4 GHz
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AsRock Fatal1ty x399 motherboard
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Windows 10 Pro 64-bit version 1909, build 18363.720
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John Paines

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Re: Unable to open SD/C-fast media door

PostSun Nov 11, 2018 3:54 pm

To this day, I can't open the battery compartment of the BMPCC, without expecting it to be the last time. It's no better on the BMPCC 4K. The card compartment requires far too much force, and the battery door mechanism, if it's not flapping open from the start , doesn't look like it will survive actual use in the field. Same with the battery holding/ejection mechanism, with failures and jams already widely reported.

Hard to know what calculation led to these choices, other than hitting the magic $999 number. Superb, state of the art operating system, paired with unaccountably poor hardware -- stuff you wouldn't find on the cheapest camcorders from the majors.
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Denny Smith

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Re: Unable to open SD/C-fast media door

PostSun Nov 11, 2018 5:51 pm

The original Pocket camera was on the fragile side, but when used with care was very reliable. The new Pocket seems more robust. On the other side, Ursa Minis are fairly well built also, but all if the, can be broken, if you do not use some care. The Little Micro was a fairly solid build also, but it did not have any doors, and only one nice tight fitting battery latch.

Too bad BM didn’t follow through with a little more robust build on the new Pocket 4K, the devil is in the details... :roll:
Cheers
Denny Smith
SHA Productions
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Blazer12

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Re: Unable to open SD/C-fast media door

PostThu Aug 01, 2019 4:21 am

Ray - Thank you so much. Just got the 4k today and could not figure out based on the instructions to, "open the door". Probably would have really damaged or broken the door without your post!
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rward39571

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Re: Unable to open SD/C-fast media door

PostThu Jan 30, 2020 6:42 pm

I see the questions, but not Ray's response. What is the answer? How do you get the door open?
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rward39571

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Re: Unable to open SD/C-fast media door

PostThu Jan 30, 2020 7:00 pm

Well, I found it. It seems as if a word or two in the manual about this would have helped tremendously. There is nothing at all intuitive about it, yet the manual can only say, basically, open the door to insert the storage card.
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JonWill

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Re: Unable to open SD/C-fast media door

PostSun Feb 23, 2020 3:50 pm

Hello...I'm a newbie here and I have the same problem with the media door. I am worried if I press with too much force it will break off. Please - what is Ray's shared solution?

Best wishes to everyone.

John Williams.
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Robert Niessner

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Re: Unable to open SD/C-fast media door

PostMon Feb 24, 2020 8:00 pm

User Manual Page 10:
https://documents.blackmagicdesign.com/ ... Manual.pdf

What I do:
Hold the camera in both hands, where the right hand's thumb rests on the camera back (side with the display), and the other fingers on the side of the door. Now while using the thumb as a lever, pull the fingers (still pressed gentle onto the door) to the palm of your hand. The door should slide towards you now.
Robert Niessner
LAUFBILDkommission
Graz / Austria
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USAMedia

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Re: Unable to open SD/C-fast media door

PostWed Sep 16, 2020 11:49 pm

Darn!
We need a video for this! but thanks for your help. got it open finally!
Alex Ramirez
Media Producer/Musician

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