Cant update bmpcc 4k to firmware 6.2

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Redmar

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Pocket Cinema 4K not recognized in OS (win/mac) USB error

PostWed Nov 21, 2018 12:14 pm

Hi,

I've tried connecting the Pocket Cinema 4K on a Windows 10 Pro and Mac OS (all latest versions). Both computers don't recognize the camera. On my Windows client I get this error code in the device manager:
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This device cannot start. (Code 10) A request for the USB BOS descriptor failed.

Blackmagic Camera Setup ofcourse also doesn't work. Any suggestions / ideas?

Thanks!
Redmar
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rick.lang

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 7:37 pm

Are you connecting via a hub? Try connecting directly to your computer and via USB 3 Type A connector.


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Mark Grgurev

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 7:42 pm

It recognized it for me. Are you trying to access it via the Blackmagic Camera software?
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John Paines

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 8:04 pm

Try a USB2 port, if you haven't already. USB3 doesn't recognize the camera on the two Windows computers I tried.
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Denny Smith

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 8:24 pm

Also, it could be a USB cable issue, as several other posters have discovernot all USB cables will get a useable connection between the ca era and computer, even for FW updates.
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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 8:28 pm

Same here, USB-C doesn't work, but USB3 via a USB3 hub does work.
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Redmar

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostWed Nov 21, 2018 8:30 pm

John Paines wrote:Try a USB2 port, if you haven't already. USB3 doesn't recognize the camera on the two Windows computers I tried.

Thank you very much John! using an USB2 port was the solution!

rick.lang wrote:Are you connecting via a hub? Try connecting directly to your computer and via USB 3 Type A connector.

Hi Rick, I've tried it through a hub and directly; on both Mac and Windows without any luck.

Thanks to everybody and it might be a good suggestion to add this tip to the manual ;)
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mapkos13

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostMon Dec 03, 2018 6:04 pm

Hey everyone- picked up my cameras and cannot make any headway on this issue using any of the solutions.

Tried all the USB types and different cables and got nothing.
Tried to look into the registry but couldn't determine the issue there either.
Tried to go through the Camera Setup program and it's just stuck on the connect camera screen.

I'm really scratching my head as this seems to be an issue but it hasn't been fixed?

I'm really stuck at this point so any other ideas?

Running Windows 10 64 on a Dell XPS laptop

Appreciate the assistance.
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rick.lang

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostTue Dec 04, 2018 2:53 am

Have you charged the internal battery before this or did you take it from the box to the computer? I’m just wondering if the camera is powered on?


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Redmar

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostTue Dec 04, 2018 10:23 am

For me using an USB 2 port solved the problem. Maybe you can check with another Windows PC with USB 2?
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mapkos13

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostSun Dec 09, 2018 8:01 pm

rick.lang wrote:Have you charged the internal battery before this or did you take it from the box to the computer? I’m just wondering if the camera is powered on?


Sent from my iPhone using Tapatalk


Actually powered up the batteries as well as tried to use it while locked in with direct power to no avail.

I’m going to try the princess from my MacBook as well as my desktop PC and see if I get a different result.

Appreciate the feedback
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rick.lang

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostMon Dec 10, 2018 1:26 am

Confounding when something doesn’t give you a hint. On the Mac, you can also look to see what’s happening with your USB connections via the About This Mac / System Report / Hardware / USB or something like that... see what it says before and after the camera is plugged in. If possible remove all other USB devices currently connected to keep it simple. And if you only reboot once in awhile, it might be a good time to do that after all your other devices are disconnected.


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Harold Hoeffelman

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Re: Pocket Cinema 4K not recognized in OS (win/mac) USB erro

PostMon Feb 11, 2019 8:06 pm

Hello,

I had the same problem. Using the short Samsung T5 cable USB-C to USB A cable the BMPCC 4K does not recognized by Windows 10. So I tried my usb-c to usb A charging cable of my LG V30 Smartphone. This one has been recognized. I use these cable for the latest firmware update 6.1 (BMPCC 4 K).

After the firmware update the first mentioned cable was ok. As I read the camera had before the latest firmware probably some problems with USB, which is corrected now, I assume. I use the standard USB 3.0 port (nowadays mentioned USB 3.1 first Gen).

Gr. Harold
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tbakersv

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Pocket Cinema 4K update issues.

PostThu Feb 21, 2019 10:35 pm

I updated my pocket cinema to 6.1 and when I hit record it locks up. Red time read out stays at 1 frame. Uninstalled and reloaded with the same problem. Tried recording with Samsung external, Cfast 2.0 card and flash. Would not work with any at any codec. Thoughts?
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rick.lang

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Re: Pocket Cinema 4K update issues.

PostThu Feb 21, 2019 11:05 pm

Some cameras are having a problem at 6.1. BMD is working on a fix. Downgrade to 6.0 for now.


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tbakersv

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Re: Pocket Cinema 4K update issues.

PostThu Feb 21, 2019 11:30 pm

Did not know there was a 6.0
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ted ramasola

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Re: Pocket Cinema 4K update issues.

PostThu Feb 21, 2019 11:36 pm

The 6.0 was was released with improvements specific to UMP but I also learned from tech support that this can be used for the Pocket 4k as well.

If you had no issues with 5.2 original firmware then either install 5.2 or 6.0 and wait for new update skipping 6.1. In my case I had issues with 5.2 where I could not review ProRes files in camera and when I install 6.1 I cant record ProRes at all and just get 1 frame like you.

Today BM issued an RMA to my unit to fix the problem.
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tbakersv

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Re: Pocket Cinema 4K update issues.

PostThu Feb 21, 2019 11:58 pm

Thanks
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Emilian Dechev

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Pocket 4K cannot update from 6.1 to 6.2

PostTue Mar 05, 2019 10:09 pm

Any thoughts? :?

Tried on 3 different PCs, all Windows 10 64-bit. USB 3.0 and 2.0. Does not work.

I do not have access to a MAC, but I should not need to. Updating on windows 10 should work?
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostTue Mar 05, 2019 10:12 pm

My update was slow, but worked fine using Windows 10 on a Surface 3. I connected with a USB3 cable (that came with my Samsung SSD) attached to a USB2 extension lead to a hub. It could be a cable issue rather than a PC issue. Try different cables if you can (not all USB3 cables are the same).
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John Greene

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BMPCC 4k 6.2 update failed

PostTue Mar 05, 2019 10:18 pm

I've tried a few times but the update will not start. And it says failed. The camera is Ok just can't get the update to work.
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John Greene

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostTue Mar 05, 2019 10:51 pm

Im having the same problem
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Steven Reid

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 3:29 am

On Windows 10 I could not update — same cables as when I updated to 6.1. Then I removed my Metabones SB and attached lens, and installed the factory dust cap. Update then installed with no problem at all.
DR Studio 16b6 | Windows 10 Pro x64 (1903) | AMD Radeon RX580 8GB | GPU driver Radeon 19.5.2 | Intel i7-5960X | 64GB
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Cant update bmpcc 4k to firmware 6.2

PostWed Mar 06, 2019 3:59 am

Today was a great day, because my pocket 4k arrived in the mail. I noticed that there was a new update to 6.2, so I wasted no time in downloading the firmware. Unfortunately the camera will not take the update. Each time time click update the camera turns black and disconnects from the computer. The update eventually times out and gives me an error message. I have to unplug the power cable and/or remove the battery to turn it back on. I have tried two usb c cables and one usb c to usb 3.0. Two different computers, all have the same result.

Bug or broken?
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Pekka Hietanen

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 4:33 am

Same problem. Just got my PK4 yesterday and tried to update from 6.1 to 6.2. Tried several cables (usb-c to usb 2.0/usb 3.0), two different computers (both windows 10). Also with/without battery, lens and memorycard. Camera setup starts the update but nothing happens. After minute or two it says "update failed". Setup window says that no camera or accesory found.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 5:00 am

Out of curiosity, for those having issues, did you have a memory card in-camera or an external SSD attached? If not, updates of this type sometimes can't happen as the computer writes stuff onto the memory card in the process of updating the firmware. I've never tried an update without a memory card inserted to see if it gives a warning that there is no memory card.
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Emilian Dechev

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 6:39 am

Tried with or without Lens.
Tried with or without Memory card. (both SD and Cfast)
Stays at 0%. Nothing to do.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 6:42 am

One final possibility (other than a cable problem) is the battery full and what brand of battery?
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Emilian Dechev

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 7:14 am

Of course full battery, the one that came with BM, but I also tried putting it on AC, so power is not a problem.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 7:30 am

Emilian Dechev wrote:Of course full battery, the one that came with BM, but I also tried putting it on AC, so power is not a problem.


OK, if it was just with the supplied battery, I would have recommended the AC power supply.

It's still odd that it's not updating and I don't think it can be the camera if it works fine otherwise.

Again, all that I can think of is that it's a USB cable issue or the PC. Uninstall the updater, download it once again, extract it and then try again. Restart your PC after extracting the updater, open no other programs and try again.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 7:43 am

Try using a Type-C to Type-C cable. I updated with a Type-C to Type-C cable on my Windows 10 64bit PC and had no issues. Lens on the body, no memory attached, no battery installed, powered by AC adapter. Windows didn't recognize the Pocket 4K when I tried to use a Type-C to USB 2.0 cable.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 7:47 am

I've been unable to update using a C to C cables, as have others. I can only update with a C to USB 3 connected to a USB2.
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David White

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 8:11 am

My update attempts failed as well. I tried USB 2->C and 3->C. I tried reinstalling the update software and restarting my computer. I tried uninstalling and reinstalling the camera's USB driver. The progress bar never went above 0%. My PC has Windows 8.1.

I don't know if this is a factor, my camera was one of the first to ship.

David
Last edited by David White on Wed Mar 06, 2019 8:32 am, edited 1 time in total.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 8:24 am

I think mine was one of the first as well, as I received it in Oct 2108. I've updated on two different PCs now and it's worked each time (one a quite powerful gaming PC and the other an old Surface 3). Given that the camera is recognised and the update commences, it really seems to be a communication issue between the camera and PC.

If the camera works normally, then it shouldn't be a camera problem.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 8:43 am

Had the same exact issues on my Windows 10 PC (tried all options: with/without battery, with/without memory card...) I finally got hold of a macpro and updated with no issues.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 8:59 am

There's another point to consider. The camera's default format mode is OS X Extended, is the camera set to exFat and card formatted to exFat for Windows PC users?
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Chris Whitten

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 9:31 am

Both times I've updated without an issue. No battery, no card or media. USB-C to USB-C and with the camera powered using the included mains PSU cable.
This is on a Mac Powerbook Pro.
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Kristian Lam

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 9:47 am

David White wrote:My update attempts failed as well. I tried USB 2->C and 3->C. I tried reinstalling the update software and restarting my computer. I tried uninstalling and reinstalling the camera's USB driver. The progress bar never went above 0%. My PC has Windows 8.1.

I don't know if this is a factor, my camera was one of the first to ship.

David


Hi David,

Unfortunately, updating from v6.1 to v6.2 is not supported on Windows 8 as per the readme in the installation process.

I recommend you go back to v5.2 first, then take it up to v6.2. See if that helps.
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Kristian Lam

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 9:53 am

Emilian Dechev wrote:Tried with or without Lens.
Tried with or without Memory card. (both SD and Cfast)
Stays at 0%. Nothing to do.


Hi, try this:

  1. Uninstall all versions of Blackmagic Camera Updater on your Windows 10 machine.
  2. Reboot
  3. Download v5.2 from our support website.
  4. Install and update your camera to v5.2
  5. Uninstall v5.2
  6. Download v6.2 from our website
  7. Install v6.2 onto your computer
  8. Ensure camera is not connected via USB.
  9. Hold down focus button while powering on camera. It will start up with a black screen.
  10. Connect camera to computer via USB. (You will need USB 2.0 since you’re on v5.2)
  11. Run the Blackmagic Camera Setup again

See if this helps.
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John Greene

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 10:43 am

Kristian Lam wrote:
Emilian Dechev wrote:Tried with or without Lens.
Tried with or without Memory card. (both SD and Cfast)
Stays at 0%. Nothing to do.


Hi, try this:

  1. Uninstall all versions of Blackmagic Camera Updater on your Windows 10 machine.
  2. Reboot
  3. Download v5.2 from our support website.
  4. Install and update your camera to v5.2
  5. Uninstall v5.2
  6. Download v6.2 from our website
  7. Install v6.2 onto your computer
  8. Ensure camera is not connected via USB.
  9. Hold down focus button while powering on camera. It will start up with a black screen.
  10. Connect camera to computer via USB. (You will need USB 2.0 since you’re on v5.2)
  11. Run the Blackmagic Camera Setup again

See if this helps.



downgrade to 5.2
install 6.2
Hold down focus button while powering on camera. It will start up with a black screen
i try this now the Camera Setup can't find the Camera
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Kristian Lam

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 10:45 am

John Greene wrote:
Kristian Lam wrote:
Emilian Dechev wrote:Tried with or without Lens.
Tried with or without Memory card. (both SD and Cfast)
Stays at 0%. Nothing to do.


Hi, try this:

  1. Uninstall all versions of Blackmagic Camera Updater on your Windows 10 machine.
  2. Reboot
  3. Download v5.2 from our support website.
  4. Install and update your camera to v5.2
  5. Uninstall v5.2
  6. Download v6.2 from our website
  7. Install v6.2 onto your computer
  8. Ensure camera is not connected via USB.
  9. Hold down focus button while powering on camera. It will start up with a black screen.
  10. Connect camera to computer via USB. (You will need USB 2.0 since you’re on v5.2)
  11. Run the Blackmagic Camera Setup again

See if this helps.



downgrade to 5.2
install 6.2
Hold down focus button while powering on camera. It will start up with a black screen
i try this now the Camera Setup can't find the Camera


Are you using USB 2.0? With v5.2 you have to on Windows.
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John Greene

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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 10:48 am

USB 2.0 port? or are you talking about a Cable?
yes i am using the USB 2.0 Port on my Pc
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 10:56 am

Updated first try on Win10. USB 3 cable on USB 3 HUB. No SD-Card, with Lens and full BMD-battery. Update works fine.
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Re: Pocket 4K cannot update from 6.1 to 6.2

PostWed Mar 06, 2019 10:57 am

I just finish updating without a single issue.

My camera came out of the first shipment to B&H. When I updated I used a freshly charged battery (no AC power) and no memory cards in the camera. Also, no lens on the camera. I used the USB3 cable than came with my Samsung T5, and plugged into a USB3 port on my Win10 laptop.

My camera had been updated to 6.1 when it was released.

Maybe that can help someone who may be having problems.
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Re: BMPCC 4k 6.2 update failed

PostWed Mar 06, 2019 11:44 am

I have the same issue. Tried running the program in "run as administrator", tried different usb 2.0 and usb 3.0 ports, tried different usb-c cables, tried adding the program to the windows firewall as "approved application", tried taking off the windows real-time protection.. Nothing works..
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Re: BMPCC 4k 6.2 update failed

PostWed Mar 06, 2019 2:43 pm

Same issue here.

Have tried new usb c cable, different usb port, power plugged into the camera, switching the camera on and plugging in prior to opening utility. Have completely uninstalled the utility, re-booted and re-installed with a new downloaded copy and nothing.
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vermot

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Can't update BMPCC4k to 6.2

PostWed Mar 06, 2019 6:50 pm

Hello,
I recieved my camera this morning and saw that the update for BMRAW was available.

Whenever I plug my camera (who is recognized by the software), i get this message when I start the update.

Image
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MxMark

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BMPCC 4K doesn't let me update my camera.

PostWed Mar 06, 2019 6:59 pm

I downloaded the new 6.2 firmware on my windows 10 pc and I tried to update it but it fails every time.

I tried different cables, different cards, different pcs, tried different power etc and nothing worked.

Every time I get: Updating Camera software failed.

Also my camera turns off when it tries to update.
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Re: Can't update BMPCC4k to 6.2

PostWed Mar 06, 2019 7:42 pm

You,should contact BMD Supoirt directly.
Cheers
Denny Smith
SHA Productions
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John Greene

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Re: Can't update BMPCC4k to 6.2

PostWed Mar 06, 2019 8:10 pm

vermot wrote:Hello,
I recieved my camera this morning and saw that the update for BMRAW was available.

Whenever I plug my camera (who is recognized by the software), i get this message when I start the update.

Image


USE Mac to update it, i had the same problem as you nothing work until i use my friend Apple laptop
Junior
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