Blackmagic Forum

In the same problem, I'm stuck at 5.2

Doesn't seem to be a problem that effects Apple computers (just in case someone is worried).
Also, when updating, my camera stayed on 70% for a long while until it suddenly flashed 'update complete'.
I think sticking on 70% for an extended time is normal in this update process.

If I update using Mac OS on my old laptop. Will I still be able to use my desktop PC to access my camera?? I don't have any usb 2.0 ports. They are all 3.0 and now I'm stuck on v5.2...

Makes me curious whether you can update to 6.2 when one's computer is running Linux. Probably it works fine, as with OSX unix underlies the pretty front end.

Emilian Dechev wrote:1. Uninstall all versions of Blackmagic Camera Updater on your Windows 10 machine.
2. Reboot
3. Download v5.2 from our support website.
4. Install and update your camera to v5.2
5. Uninstall v5.2
6. Download v6.2 from our website
7. Install v6.2 onto your computer
8. Ensure camera is not connected via USB.
9. Hold down focus button while powering on camera. It will start up with a black screen.
10. Connect camera to computer via USB. (You will need USB 2.0 - OK confirmed)
11. Run the Blackmagic Camera Setup again

aaaaand

12. Camera NOT recognized by setup.

So now I am stuck with a 5.2 camera with no means to get 6.2

Should I RMA now?

Come Guys. Listen I had this same issue
Could not update to 6.2
I downgrade to 5.2 and could not upgrade to any software
This is using windows and try two laptop no luck
Then I Got it to work after my friend use his Apple laptop problem fix.

There is no need for panic clearly this windows version of 6.2 has a big. Until BMD fix this. I suggest you using Apple product to update it

I can confirm its not a Cable issue 100%.
Used 2 mobile phone USB-c to USB-3 and 2 USB cables coming straight from a drone package (specificaly for downloading footage ASAP) and one coming from an external disk.

Tried on both USB2 and USB3 ports.

Looking forward to a quick fix. Wanted to test out BRAW this sunday but I don't think the programmers will be working overtime because of us Windows peasants on a weekend

I have just tried to do the update on Mac, it worked like charm. It stopped at 70% at first but then it completed. It's definitely something that has to do on the windows side of the software because I have used the exact same cable that I was previously using on my pc in a 2.0 usb port. You just have to wait for a fix.

Perhaps Blackmagic could put a note at the header of this thread saying "Do Not Attempt To Download 6.2 for Windows" at this time, or something like that. I'm hopeful that a fix will come soon - otherwise we're all going to need to rent a Mac or maybe use one at Best Buy to update our BMPCC 4ks. For now, nearly everyone on this thread that has a Windows system and tried to do the upgrade is sitting with a 5.2.

Chris Whitten wrote:Doesn't seem to be a problem that effects Apple computers (just in case someone is worried).
Also, when updating, my camera stayed on 70% for a long while until it suddenly flashed 'update complete'.
I think sticking on 70% for an extended time is normal in this update process.

Yes I am guessing that that just happens because it preloads the firmware onto the camera which is when it reaches 70%. The camera then reboots and the software realises that the update succeeded and goes to 100% all at once. It's just a guess though...

Okay I lost my patience and borrowed a Mac and then used a usbc to usbc 3.0 and the update finally worked. As others have mentioned it topped off at 70% but seems to be fully installed.

Bought new A to C cables (both 3 and 2.0), tried Windows 10 Home and Pro, Used both USB 2 and 3 Port's. Failed every time. Followed instructions posted switching it to 5.2.... When I boot camera holding focus it didn't register in the computer. I have to turned the camera off, remove power, re-power the camera turns back on.

Tried to go back to 6.1, but it won't work. Read that if it booted complete to restart the process, but you can't reinstall 5.2 when you already have it... So, could we just RMA, then get a camera back that has 6.2 already on it?

plantingchickens wrote:So, could we just RMA, then get a camera back that has 6.2 already on it?

The answer to that would be very interesting indeed!

Come on guys, can you guys at leat try fix it? As if waiting for the camera 6 months wasn't long enough, now we'll wait another 6 month to get a proper software update...

vermot wrote:Come on guys, can you guys at leat try fix it? As if waiting for the camera 6 months wasn't long enough, now we'll wait another 6 month to get a proper software update...

We are working on it.

Kristian Lam wrote:

vermot wrote:Come on guys, can you guys at leat try fix it? As if waiting for the camera 6 months wasn't long enough, now we'll wait another 6 month to get a proper software update...

We are working on it.

Thanks Kristian

Thank so much Kristian

Merci Beaucoup.

Got it to work on a MAC. OK that is a relief, seems the software was not compromised after all of the fiddling

Chris Whitten wrote:Doesn't seem to be a problem that effects Apple computers (just in case someone is worried).
Also, when updating, my camera stayed on 70% for a long while until it suddenly flashed 'update complete'.
I think sticking on 70% for an extended time is normal in this update process.

The behavior on my 5K iMac was identical for each of the past two updates. 70%, a little patience, and all was well.

We are working on it.

Thank you! I hope it gets fixed soon because 5.2 is a bit
buggy for me to use for professional productions.

Could not update from my Windows 10 machine (and two other older Windows computers). Pulled out my 13 year old mac from the dust bin and it worked perfectly with the same cable that failed on the windows machine.

Has anyone tried to update it via a Virtual machine?
It might work, I tried with a Win 7 VM but my USB port are not recognized in the software so I gave up lol

vermot wrote:Has anyone tried to update it via a Virtual machine?
It might work, I tried with a Win 7 VM but my USB port are not recognized in the software so I gave up lol

I have tried with a Virtual Machine on linux to windows 7 and then 8 and then 10, didn't work. There something inherently wrong about how the recognition of the camera in update mode was handled by the software. I have thought about trying ha**intosh but I could not find a copy to install onto USB because it simply cannot be done as mac doesn't work like windows and linux when it comes to handling hardware drivers. I ended up downloading it for mac and installing it via my friend's macbook pro.

Here's how I resolved this issue when updating firmware on Windows 10. First make sure camera update utility v6.2 is installed. Connect the camera and turn it on. Try to upgrade and wait for "failed" message.
Go to device manager, find "Blackmagic Pocket Cinema Camera 4K" device which will have yellow exclamation mark on it.
Right-click on it and choose "Update Driver" and then choose "Browse my computer for driver software"
Now choose "Let me pick from a list of available drivers on my computer"
Click "Have Disk" button and navigate to this file via browse option - "C:\Program Files (x86)\Blackmagic Design\Blackmagic Camera Setup\DriverUSB\Cameras\CinemaCamera.inf"

Click "Open" then "OK" and you'll be presented with list of devices where you'll choose "Blackmagic Pocket Cinema Camera 4K" and hit Next

You'll be presented with a "Update Driver Warning" window here to which you say Yes and complete driver update.
If you followed the steps correctly the yellow exclamation mark should be gone from camera entry in device manager.
Now you can run the firmware update without any issues.
Tested a few times on two machines, worked like a charm.

It worked for me. From 5.2 passed in 6.2.
Hoping that Blackmagic provides us with a simpler fix.
Thank Kristian

Thank you Eugene.

Eugene Chebotarev wrote:Here's how I resolved this issue when updating firmware on Windows 10. First make sure camera update utility v6.2 is installed. Connect the camera and turn it on. Try to upgrade and wait for "failed" message.
Go to device manager, find "Blackmagic Pocket Cinema Camera 4K" device which will have yellow exclamation mark on it.
Right-click on it and choose "Update Driver" and then choose "Browse my computer for driver software"
Now choose "Let me pick from a list of available drivers on my computer"
Click "Have Disk" button and navigate to this file via browse option - "C:\Program Files (x86)\Blackmagic Design\Blackmagic Camera Setup\DriverUSB\Cameras\CinemaCamera.inf"

wn13.jpg

Click "Open" then "OK" and you'll be presented with list of devices where you'll choose "Blackmagic Pocket Cinema Camera 4K" and hit Next

wn14.jpg

You'll be presented with a "Update Driver Warning" window here to which you say Yes and complete driver update.
If you followed the steps correctly the yellow exclamation mark should be gone from camera entry in device manager.
Now you can run the firmware update without any issues.
Tested a few times on two machines, worked like a charm.

I can’t believe it worked!!! Thank you so much Eugene, thanks Kristian too. You should hire this man

Eugene, hero class!


Sent from my iPhone using Tapatalk

Good job Eugene,

A driver problem ... You where wise to check out the device manager !

Thanks , it worked for me and took 15 seconds to fix !

Eugene Chebotarev wrote:Here's how I resolved this issue when updating firmware on Windows 10. First make sure camera update utility v6.2 is installed. Connect the camera and turn it on. Try to upgrade and wait for "failed" message.
Go to device manager, find "Blackmagic Pocket Cinema Camera 4K" device which will have yellow exclamation mark on it.
Right-click on it and choose "Update Driver" and then choose "Browse my computer for driver software"
Now choose "Let me pick from a list of available drivers on my computer"
Click "Have Disk" button and navigate to this file via browse option - "C:\Program Files (x86)\Blackmagic Design\Blackmagic Camera Setup\DriverUSB\Cameras\CinemaCamera.inf"

wn13.jpg

Click "Open" then "OK" and you'll be presented with list of devices where you'll choose "Blackmagic Pocket Cinema Camera 4K" and hit Next

wn14.jpg

You'll be presented with a "Update Driver Warning" window here to which you say Yes and complete driver update.
If you followed the steps correctly the yellow exclamation mark should be gone from camera entry in device manager.
Now you can run the firmware update without any issues.
Tested a few times on two machines, worked like a charm.

THANK YOU IT WORKED! All the love man!

Ah I suspected it was the drivers, I couldn't find them anywhere. Never thought of navigating the installation folder, thanks man! I am going to do it for the next one just to be sure...

Good old driver problems!

I managed to update my camera with your instructions Eugene. Thank you!

Apparently if you update the camera to 6.2 even with a mac you won't have to install the drivers on windows, they will be already installed by the camera itself once connected. I guess there must have been a problem with the 6.1 update then...

Thread should be stickied or listed somewhere.

I'm gonna bump this up since we have no other way of makign it work for now.

Another huge thank you from here as well. Worked a charm.

Thanks for your help Eugene. I can't figure out how to sticky a single post so I'm going to put up a direct link to a sticky topic to your post.

Kristian Lam wrote:Thanks for your help Eugene. I can't figure out how to sticky a single post so I'm going to put up a direct link to a sticky topic to your post.

Maybe you could edit the main post and replace it with Eugene's post or mark this thread as solved

I followed the steps but still receiving "Updating the Camera software failed" message and camera powers off. Current firmware on camera is v6.1. Windows 10. Any suggestions? Should I try to install an earlier version first?

Thanks

Work fine also on my camera... but don't go in "panic" the upgrade stopping at 70% in the window...and the led of camera flashing in white color several time.... but it work...

dstjohn wrote:I followed the steps but still receiving "Updating the Camera software failed" message and camera powers off. Current firmware on camera is v6.1. Windows 10. Any suggestions? Should I try to install an earlier version first?

Thanks

Never mind, I figured it out. I was repowering the camera and restarting the application after the driver update which was causing the same issue. It worked after not touching camera or closing application and redoing the steps. Thanks Eugenius!

Big thanks Eugene!!! Worked for me also!

Yep awesome, worked for me too.

I did have the thought of looking from the driver but if only if you use the "have disk" option do you get to the INF file.

Worked a treat.

Hi, could anybody help with an update issue for the BMPCC4K?

I am trying to install the 6.2 update but when I click on 'update' in the BM Camera Utility window the camera shuts down. Several seconds later the Utility window informs me the update has failed.

Thanks.

dstjohn wrote:I followed the steps but still receiving "Updating the Camera software failed" message and camera powers off. Current firmware on camera is v6.1. Windows 10. Any suggestions? Should I try to install an earlier version first?

Thanks

Try powering up the camera in update mode by holding the focus button while you are turning it on. At this point the camera should have the red power light on but the screen still off. Connect it to your computer and verify that the update software detects it while in download mode. If it doesn't, then follow Eugene's steps with your camera in download mode instead of powering it up normally and restart your pc before trying again.

It could be that the addresses that the camera sends while in download mode and while normally powered on are different. Installing the same drivers for both modes could solve the problem. If it doesn't see if you can get access to a mac and do it from there, there is little you can do until blackmagic fixes the problem.

AngelDark92 wrote:

dstjohn wrote:I followed the steps but still receiving "Updating the Camera software failed" message and camera powers off. Current firmware on camera is v6.1. Windows 10. Any suggestions? Should I try to install an earlier version first?

Thanks

Try powering up the camera in update mode by holding the focus button while you are turning it on. At this point the camera should have the red power light on but the screen still off. Connect it to your computer and verify that the update software detects it while in download mode. If it doesn't, then follow Eugene's steps with your camera in download mode instead of powering it up normally and restart your pc before trying again.

It could be that the addresses that the camera sends while in download mode and while normally powered on are different. Installing the same drivers for both modes could solve the problem. If it doesn't see if you can get access to a mac and do it from there, there is little you can do until blackmagic fixes the problem.

Thanks for the tip about the focus button! I was actually able to update the camera by following Eugene's steps and not touching the camera or closing the app.

Just a guess here...Any chance that Windows 10 security will not allow unsigned device drivers to run..unless you boot the computer in a special mode that bypasses this security feature? Google the topic..reboot windows in that special mode then try running the update..see if that works...

Not all heroes wear capes. Hats off to Eugene!

As another data point, I'm on Windows 10. My BMPCC4K was v6.1 and failed to update on the first try. I followed Eugene's steps successfully, but then the app crashed on the 2nd attempted update. I ran the updater again and it worked on 3rd attempt (hung at 70% for a while though). Boom! BRAW!!!

Hello,

Thanks for all the informations about this problem. However, even Eugene's steps don't work on my computer (Win10Family, 64 bits)
When I try to locate the driver manually, Windows asks me to locate the folder which contain the driver and even if it's the only file inside, it just can't find it. It doesn't ask me to locate directly the file, like you.

I just keep calm, but I really hate Windows right now.

Any advice ?
(I can put some screenshots, but my computer is in french, it won't help that much)

Thank you !

Ludo

Sounds like you've missed a step in the instructions.

You need to choose "Let me pick from a list of available drivers on my computer" first.

If you try to locate the driver manually via the "Browse..." button right away, you won't be able to see the inf file.

Agree, I had the same issue but only by selecting "Let me pick from...." option do you get the option to "browse" then you can locate the .inf file that way.

Indeed !
I've made a mistake in the translation between english and french version of Windows.
All is ok right now, thanks a lot !