BMPCC 4K and Moza Air 2 Power DC

Hello Everyone,
Has anyone been able to successfully use the 12v output from the moza air 2 to power the BMPCC 4K? It's a very good gimbal but I just had many problems with it yesterday since it kept turning off only whenever I connected the camera to it. It initially worked for a while but then the problem started. It's very strange because the camera had a battery in it and was connected to the Moza via a dc cable.

I had to send mine back to Gudsen because my P4K blew out the 12v out in one day. I spent $65 in shipping for warranty work and haven’t heard anything else from Gudsen. Their communication is poor. Some people have a newer model with a 16.8v out. Not sure if this is a fix or not.


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I have the 16.8V gimbal version and mine works with the JuicedLink cable. However, after reading all those stories about people burning out their gimbals, I decided not to use it until Moza issues a fix.

Yes I have actually read a few posts about this. The gimbal works at 16.8v but the dc output is either 12V or 7.8V, but it turns out that the camera draws more power and can actually kill the gimbal. Locally, nothing happened in the end, it just started randomly shutting down because the batteries drained very quickly.

This is exactly what was happening to mine when directly to the camera. It's a shame because it could have been a good battery solution. I am reading that using a dummy battery could actually solve the problem but I cannot yet try that and don't know if I want to if there is a slight chance of power failure...

Ok guys, I've been trying to get precise info from Moza. Here's the email correspondence with Moza support until now:

me (my message to Moza support):
I would need to know the limits of the Moza Air 2 power ports. What are the power consumption limits (watts) of DC OUT 2.0mm 7.8V, DC OUT 5.5mm 12V and DC OUT Multi CAN 7.8V? Please, could you kindly provide accurate information.

Moza support:
To help you properly, please help us verify the below information. Thanks
1.Could you please let me know the S/N on your gimbal? You can find it on the device itself, under the quick release system, see attached please.
We need the S/N to track down the firmware version/manufacturer batch of this gimbal then we can help you solve this case faster.
2.May I know when and where did you purchase this gimbal? Could you please show us the receipt and order number? and please let me know where you are located now as well, thanks.

me:
I do not have a Moza Air 2 yet, but to make my decision, I would need the info I asked for in my first message.
Now, I’ve heard that there are two “versions” of Moza Air 2, one that has a 12V DC OUT and the other with a 16.8V DC OUT. And I would like to know are the both versions available? And are there differences in the power consumption limits (watts) between the versions?
To decide whether to buy a Moza Air 2 gimbal, I will need the information I asked above and in the first message.

Moza support:
May I know the model number of your camera?  The 12V/16.8 DC OUT are used to power BMPCC 4K cameras.

me:
This is not necessarily a camera issue. I just would need to know the basic info about the power-out ports of Moza Air 2. And I’m wondering why are you so resistant to tell it.
Devices that have a power out port are also announcing at least the voltage and wattage they are meant for. For instance, a normal power supply (I suppose the one that comes with the gimbal) states the input/output voltage and amperage, and from these you can calculate wattage. There must be max values for the wattage of the gimbal power-out ports, and I would need to know them.
So, again, please provide the info for Moza Air 2 gimbal:
1. Are there two “versions” of Moza Air 2, one that has a 12V DC OUT and the other with a 16.8V DC OUT?
2. Are the both versions available?
3. Are there differences in the power consumption limits (watts) between the versions?
4. What is the max continuous power consumption (watts) of DC OUT 2.0mm 7.8V?
5. What is the max continuous power consumption (watts) of DC OUT 5.5mm 12V?
6. What is the max continuous power consumption (watts) of DC OUT 5.5mm 16.8V?
7. What is the max continuous power consumption (watts) of DC OUT Multi CAN 7.8V?
Please provide the requested info.

Moza support:
We are sorry that after consulting our supervisor, we cannot provide you the asking information as these information are sensitive information to us, 

me:
In your earlier reply, you told that “The 12V/16.8V DC OUT are used to power BMPCC 4K”. I have that camera, so could you kindly confirm that BMPCC 4K can be continuously powered via the 12V/16.8V DC OUT?

Moza support:
Good day. Yes, both 12V/16.8V DC OUT  and power your BMPCC 4K camera, and you can order it directly from our official website.

me:
Now, this is from official Blackmagic source: "For Pocket Cinema Camera 4K, you should factor in at least 22W with high frame rates, screen at 100% and recording to a media.”
So, can you confirm that both 12V DC OUT and 16.8V DC OUT can provide 22W?

Moza support: NO REPLY

Moza support replied to my earlier messages always in one day, but to this last message NO REPLY within one week from Moza support!

-----

If you buy a car and would like to know if it runs with gasoline or diesel fuel, but the seller says “we cannot provide you the asking information as this information is sensitive information to us”. What would you do?

Anybody has more exact info from Moza?

Lauri Astala you’ve received more info from them than I’ve been able to. I sent mine back because the 12v failed and I’ve heard nothing. I have no idea what the fix is or what they are doing.


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My experience with their support as well.

Great gimbal, bad after sales support.

In my opinion, it's also really bad pre-sales support. I mean they say the gimbal will power BMPCC 4K, but if it does not, they are lying. That's really bad sales policy!

I think people should keep sharing their experiences about the gimbal to Moza and pressure for exact information, that's the only way to get proper info.

Don't power the BMPCC4K with the 12V DC Out. The 12V DC Out is only 2 Amps which only handles 24 Watts. If I'm correct, the BMPCC4K is 34 Watts. I tested the the BMPCC4K with the Moza Air 2 12V DC Out for 4 hours continuously and it never blew my output. I was lucky but they are many people who wasn't.

Hi Keith, thanks for your reply! How do you know the 12V DC Out is 2 Amps? Is this official Moza info? It would really be helpful to know the real wattage limit.

Don't power the BMPCC4K with the 12V DC Out. The 12V DC Out is only 2 Amps which only handles 24 Watts. If I'm correct, the BMPCC4K is 34 Watts. I tested the the BMPCC4K with the Moza Air 2 12V DC Out for 4 hours continuously and it never blew my output. I was lucky but they are many people who wasn't.

Yes I agree, just do not power it. The camera will not feel a thing but the gimbal risks to be fried if used for long. That might change when using a dummy battery instead of a direct connection dc to 2pin but I am not about to try that out any soon. I was lucky to notice this early on too since my gimbal randomly started turning off whenever the camera was connected. I too have contacted gudsen and they haven't even replied to my email.

I have a Moza Air 2 and power the 4k from the gimbal's 12V-out near the camera mount. I never keep the battery in the camera when I power from the gimbal to prevent the gimbal from trying to charge it and therefore placing an additional power demand on the gimbal. No problems so far.


-M

I have a Moza Air 2 and power the 4k from the gimbal's 12V-out near the camera mount. I never keep the battery in the camera when I power from the gimbal to prevent the gimbal from trying to charge it and therefore placing an additional power demand on the gimbal. No problems so far.


-M

That's what I did but the Gimbal started turning off anyway. I would say be careful when doing that, but it could be that my gimbal is just faulty, even though it seems to present no problems when not connected to the camera.

It would be cool if Moza, you know, lets us know that it's been tested and will continue to work long term.

Hi Keith, thanks for your reply! How do you know the 12V DC Out is 2 Amps? Is this official Moza info? It would really be helpful to know the real wattage limit.

I'm a tester of their products! It's official. Their main support guy told me this information. It's 12V/2A, which is 24 Watts. I just found a letter from BM support saying that the BMPCC4K draws 20 Watts. I think that you have a faulty gimbal. I powered the camera through the Weipu port for 4 hours when I first received it in Dec and never had any problems.

Hi Keith, thank you for your reply! Finally someone with real info!

So could you kindly enlighten with the rest of the questions to Moza:
- As it has been rumored, are there two “versions” of Moza Air 2, one that has a 12V DC OUT and the other with a 16.8V DC OUT? And are there differences in the power consumption limits (watts) between the versions?
- What's the max wattage of DC OUT 2.0mm 7.8V and DC OUT Multi CAN 7.8V?

I would really appreciate the info!

Thanks in advance!

Hi Keith, thanks for your reply! How do you know the 12V DC Out is 2 Amps? Is this official Moza info? It would really be helpful to know the real wattage limit.

I'm a tester of their products! It's official. Their main support guy told me this information. It's 12V/2A, which is 24 Watts. I just found a letter from BM support saying that the BMPCC4K draws 20 Watts. I think that you have a faulty gimbal. I powered the camera through the Weipu port for 4 hours when I first received it in Dec and never had any problems.

There are many facebook users of the moza and also people on another forum saying they get problems and fried their gimbals with long term use, I am not the only one. It might be that many of Gudsen's gimbals are defective though, I don't know.

Edit: actually people are saying that the dc-dc IC converter inside the gimbal is enough to power many other accessories but the bmpcc draws too much power and it can break the circuit itself. But this video proves the contrary

also

starting from 19:00 So... I am trying to contact Gudsen to replace it.

Edit 2: The newer versions of the moza apparently also have a 16.8V output and that appears to be compatible with the camera. Mine only has a 12V.

Edit 3: Last update for anyone looking for more info on the gimbal. The moza air 2 is a great gimbal for this camera provided you have a plate in order to mount the camera more to the side. It can power the BMPCC4k just fine but get it from reliable retailers. I got mine from tobydeals which sent me the old 12V version but gudsen was nice enough to exchange it for the 16.8V version. This one works just fine with the camera and it can power it for at least 4 hours non stop.

So I'm assuming the 16.8v version has that stamped on the rubber covering that port? I just received mine from b&h and it looks like the 7v/12v version as 16.8v is nowhere to be found on the Moza.

Yes, exactly. I suggest you take/send it back to B&H and ask them to send you one that says 16.8v.

So I'm assuming the 16.8v version has that stamped on the rubber covering that port? I just received mine from b&h and it looks like the 7v/12v version as 16.8v is nowhere to be found on the Moza.

Yes, it's on that rubber cover (attached, scroll down).

I have the 16.8v version. It powers well the BMPCC 4K, but I have trouble with The BMPCC 6K. When I switch off the cam, the Air2 turns off in seconds.

Hi Keith, thank you for your reply! Finally someone with real info!

So could you kindly enlighten with the rest of the questions to Moza:
- As it has been rumored, are there two “versions” of Moza Air 2, one that has a 12V DC OUT and the other with a 16.8V DC OUT? And are there differences in the power consumption limits (watts) between the versions?
- What's the max wattage of DC OUT 2.0mm 7.8V and DC OUT Multi CAN 7.8V?

I would really appreciate the info!

Thanks in advance!

Sorry for the late response but the old version is 12V and the new version is 16.8V. The new version came out in Jan of 2019. So as of Jan, there is only a 16.8V out. If you buy now, you're getting the 16.8V version.

Hi Keith, thanks for your reply! How do you know the 12V DC Out is 2 Amps? Is this official Moza info? It would really be helpful to know the real wattage limit.

I'm a tester of their products! It's official. Their main support guy told me this information. It's 12V/2A, which is 24 Watts. I just found a letter from BM support saying that the BMPCC4K draws 20 Watts. I think that you have a faulty gimbal. I powered the camera through the Weipu port for 4 hours when I first received it in Dec and never had any problems.

There are many facebook users of the moza and also people on another forum saying they get problems and fried their gimbals with long term use, I am not the only one. It might be that many of Gudsen's gimbals are defective though, I don't know.

Edit: actually people are saying that the dc-dc IC converter inside the gimbal is enough to power many other accessories but the bmpcc draws too much power and it can break the circuit itself. But this video proves the contrary

also

starting from 19:00 So... I am trying to contact Gudsen to replace it.

Edit 2: The newer versions of the moza apparently also have a 16.8V output and that appears to be compatible with the camera. Mine only has a 12V.

Edit 3: Last update for anyone looking for more info on the gimbal. The moza air 2 is a great gimbal for this camera provided you have a plate in order to mount the camera more to the side. It can power the BMPCC4k just fine but get it from reliable retailers. I got mine from tobydeals which sent me the old 12V version but gudsen was nice enough to exchange it for the 16.8V version. This one works just fine with the camera and it can power it for at least 4 hours non stop.

I had the 12V version and I never had issues. I never put batteries in the gimbal or camera. I think that putting batteries in the gimbal and camera fries the the 12V port.

So I'm assuming the 16.8v version has that stamped on the rubber covering that port? I just received mine from b&h and it looks like the 7v/12v version as 16.8v is nowhere to be found on the Moza.

If it doesn't say 16.8V, B&H sold you the 12V version from last year. I advise you to buy from the Gudsen Moza official store.

What kind of runtime are you guys getting when powering the Pocket 4K from the Moza Air 2?

What kind of runtime are you guys getting when powering the Pocket 4K from the Moza Air 2?

I tested my old 12V version with no batteries in the gimbal or camera with a 95W V Lock Battery and I was getting roughly 4 1/2 hours of runtime. I'm not on this much as you can see. If you have any more questions, go to the 3 BMPCC4K/6K Facebook User Groups and the Official Moza Air 2 User Group. I'm on there most of the time answering questions. I'm a Moza Brand Ambassador. Thanks in advance!

What kind of runtime are you guys getting when powering the Pocket 4K from the Moza Air 2?

I tested my old 12V version with no batteries in the gimbal or camera with a 95W V Lock Battery and I was getting roughly 4 1/2 hours of runtime. I'm not on this much as you can see. If you have any more questions, go to the 3 BMPCC4K/6K Facebook User Groups and the Official Moza Air 2 User Group. I'm on there most of the time answering questions. I'm a Moza Brand Ambassador. Thanks in advance!

Thanks, Keith.

My question was really about runtime with the Moza's 4 18650 batteries inside powering the Pocket 4K without a battery.

thanks everyone.

FYI: B&H does not have any 16.8v versions and has no information on when or if they will be getting any. If you order from B&H you will be getting the 12v version.

Did you get that information from them or is it based on the specs on the web site? I got my 16.8v version from B&H before I knew the output could be an issue. I do see that the B&H site only claims 12VDC output but it also claims that I bought that model so I wonder if their spec page is wrong or they got a some 16.8v models and I happened to get one.

Did you get that information from them or is it based on the specs on the web site? I got my 16.8v version from B&H before I knew the output could be an issue. I do see that the B&H site only claims 12VDC output but it also claims that I bought that model so I wonder if their spec page is wrong or they got a some 16.8v models and I happened to get one.

I got the information from a customer service rep.

Who is no doubt going by what his computer inventory screen shows, actual inventory may be different?
Cheers

I ran my 6K all day today on my moza air 2 16.8 jack. I had a battery in the camera too. No issues so far.