Blackmagic 6K packaging issue

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline

Ellory Yu

  • Posts: 801
  • Joined: Wed Jul 30, 2014 5:25 pm

Blackmagic 6K packaging issue

PostTue Aug 20, 2019 3:02 pm

I'm about to jump in and order the 6K but I have been reading and hearing about packaging issues when those who just received their 6K reported in BMCUSER and some on Facebook and BH. Packaging issues from
  • Open box and packaging around box was ripped/torn
  • Screen protector was removed
  • Fingerprints on the LCD screen
  • Scuff on the body of the camera
Has this been addressed by Blackmagic or is there a QA and/or Packaging issues with upcoming batches? I don't know so I'm asking.
Last edited by Ellory Yu on Tue Aug 20, 2019 3:19 pm, edited 1 time in total.
MSI Raider X99 MB / Intel i7 5280 6 core CPU / 2 x AMD R9 390X 8Gb GPU / 32Gb 3200 RAM / Decklink 4K Mini Monitor / 240Gb SSD OS Drive / 480Gb RAID 0 SSD Cache Drive / 12Tb 7200rpm HDD Data Drive / Win 10 Pro 64bit / Resolve 16.1.1
Offline

Brad Hurley

  • Posts: 1261
  • Joined: Wed Jan 17, 2018 7:42 pm
  • Location: Montréal

Re: Blackmagic 6K packaging issue

PostTue Aug 20, 2019 3:05 pm

Some of these issues, e.g., the scuffing, have been observed with the BMPCC 4K as well:

viewtopic.php?f=2&t=91788

No indication if this is happening at the factory or if it's due to random customs inspections, camera rubbing against packaging materials in transport, or something else, but there are enough reports to indicate that it's a thing.
Resolve 16.0, Mac Pro 3.0 GHz 8-core, 32 gigs RAM, dual AMD D700 GPU.
Audio I/O: Sound Devices USBPre-2
Offline

Ellory Yu

  • Posts: 801
  • Joined: Wed Jul 30, 2014 5:25 pm

Re: Blackmagic 6K packaging issue

PostTue Aug 20, 2019 3:55 pm

Ouch! I might hold off ordering it until the issue in future batches have been address. I'm very particular with my things, especially if I'm buying new and expecting them to be pristine.
MSI Raider X99 MB / Intel i7 5280 6 core CPU / 2 x AMD R9 390X 8Gb GPU / 32Gb 3200 RAM / Decklink 4K Mini Monitor / 240Gb SSD OS Drive / 480Gb RAID 0 SSD Cache Drive / 12Tb 7200rpm HDD Data Drive / Win 10 Pro 64bit / Resolve 16.1.1
Offline

Dune00z

  • Posts: 281
  • Joined: Thu Oct 18, 2018 3:40 pm
  • Real Name: Duane Eues

Re: Blackmagic 6K packaging issue

PostTue Aug 20, 2019 4:59 pm

I had this happen once with a Fuji camera I bought. Packaging was a mess, batteries were in the camera, scuffs and missing items. The item was mislabeled as new when it was an open box item. It was also wrapped as if new.

I dont see any reason to cancel an order due to a very small handful of items being received like this. You can always return or exchange the item if it is received in this condition.
Offline

Harold Tomlinson

  • Posts: 144
  • Joined: Sun Sep 14, 2014 9:58 pm

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 1:19 am

I wonder what percentage of people have had these issues. Both my BMPCC4k and BPMCC6k came in perfectly new condition.
---
DR16.1b1/Fusion Studio 16
iMac Pro 2017 - 2.3GHz 18 Core 64GB
- Radeon Pro Vega 64 16GB + Radeon VII 16GB
BMPCC6k - BMPCC4k - GH5s - GH4 - GoPro Hero 7 Black
vimeo.com/haroldtomlinson
creacom.smugmug.com
Offline

Brad Hurley

  • Posts: 1261
  • Joined: Wed Jan 17, 2018 7:42 pm
  • Location: Montréal

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 10:56 am

Harold Tomlinson wrote:I wonder what percentage of people have had these issues. Both my BMPCC4k and BPMCC6k came in perfectly new condition.


People who receive cameras in perfectly new condition don't post about it in forums, because perfectly new condition is the normal expectation.

We only hear from the people whose cameras arrived with problems. This skews the perception of QA issues -- Scuffs and grime might appear in a fraction of 1% of the cameras sold or the percentage could be higher; only Blackmagic Design would know.
Resolve 16.0, Mac Pro 3.0 GHz 8-core, 32 gigs RAM, dual AMD D700 GPU.
Audio I/O: Sound Devices USBPre-2
Offline

Kristian Lam

Blackmagic Design

  • Posts: 807
  • Joined: Tue Aug 21, 2012 1:11 pm

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 11:24 am

Hi,

We've looked into this and it looks like the shipping couriers have been tossing the boxes and as a result, some cameras got dislodged within the packaging.

We're now wrapping the cameras in foam before shipping from the factory now so it should not be happening and also redesigning the internal packaging to deal with overzealous posties.
Offline

vgs2003

  • Posts: 21
  • Joined: Wed Sep 05, 2018 4:06 pm
  • Real Name: Werner Kendler

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 12:12 pm

I started a topic about this back in May: viewtopic.php?f=2&t=91788

Since then, about 40% of our delivered stock got this issue. And recently 60% shipped BMPCC6K to us got the same issue.

Today, someone posted a video about this on YouTube:


Kristian, I really hope that this issue will be really gone from now on!
Offline
User avatar

rick.lang

  • Posts: 11996
  • Joined: Wed Aug 22, 2012 5:41 pm
  • Location: Victoria BC Canada

Blackmagic 6K packaging issue

PostWed Aug 21, 2019 1:40 pm

Well those are absurdly ridiculous problem rates and if Kristian is correct, looks like the packing needs to include Fragile Handle With Care labels which might increase the shipping cost. Or maybe the new packaging will cope with the handlers that play football with the boxes. Lord knows, there’s no point in addressing the issue with shipping companies.
Rick Lang
Offline

David White

  • Posts: 45
  • Joined: Tue Sep 17, 2013 8:29 pm
  • Location: Tennessee

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 2:20 pm

I recently moved to a new state and started experiencing shipping problems with several items from different vendors (not Blackmagic). I've received boxes that looked like they were opened and crudely taped again. So far everything arrived and damage was minimal, but I've been wondering why this is happening. Just last week a fire extinguisher arrived somewhat scuffed up and the vendor had to assure me it really was sent new, not refurbished.

I suspect the local shipper handlers are much rougher than the ones in my old state. I'm not confidant this can be fixed by the shippers. Vendors are going to have to do a better job of beefing up their packaging instead.

David
Offline
User avatar

rick.lang

  • Posts: 11996
  • Joined: Wed Aug 22, 2012 5:41 pm
  • Location: Victoria BC Canada

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 2:23 pm

I’d say the majority of boxes I have received show rough handling, but fortunately I’ve never had damaged goods... yet.


Sent from my iPhone using Tapatalk
Rick Lang
Offline
User avatar

Peter J. DeCrescenzo

  • Posts: 2303
  • Joined: Wed Aug 22, 2012 6:53 am
  • Location: Portland, Oregon USA

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 5:33 pm

Kristian Lam wrote:... We're now wrapping the cameras in foam before shipping from the factory now so it should not be happening and also redesigning the internal packaging to deal with overzealous posties.


Your attention to detail is appreciated. I love Blackmagic Design! :-)
Offline
User avatar

Dmitry Shijan

  • Posts: 964
  • Joined: Wed Sep 17, 2014 7:15 pm
  • Location: UA

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 6:45 pm

Wrapping the cameras in foam is really right idea. But the best and safest way to package is use special separated inner package made of custom molded EVA foam. All modern lenses and other professional gear usually packed like this.
And it seems package problems may exists with older cameras as well. I remember when i got BMMCC i notice that it was wobble inside the box and so plastic lens mount protector makes black round circle inside the box. Camera and other parts where located in inner box with separators made of hard thin plastic. The camera was located very close to box wall without any additional protective pad between.

Image
All my custom made accessories for BMMCC/BMMSC now available here https://lavky.com/radioproektor/
Offline

Tyler Edwards

  • Posts: 213
  • Joined: Sat Jun 07, 2014 2:24 pm

Re: Blackmagic 6K packaging issue

PostWed Aug 21, 2019 11:28 pm

Kristian Lam wrote:Hi,

We've looked into this and it looks like the shipping couriers have been tossing the boxes and as a result, some cameras got dislodged within the packaging.

We're now wrapping the cameras in foam before shipping from the factory now so it should not be happening and also redesigning the internal packaging to deal with overzealous posties.


Great to hear Kristian! I just got mine in today. There was a tiny scuff on the bottom corner, but it honestly wiped right off. Foam should solve the issues though!
www.youtube.com/tylerfedwards
Offline

Scott Balkum

  • Posts: 5
  • Joined: Wed Aug 24, 2016 4:26 pm

Re: Blackmagic 6K packaging issue

PostThu Aug 22, 2019 4:46 am

Kristian Lam wrote:Hi,

We've looked into this and it looks like the shipping couriers have been tossing the boxes and as a result, some cameras got dislodged within the packaging.

We're now wrapping the cameras in foam before shipping from the factory now so it should not be happening and also redesigning the internal packaging to deal with overzealous posties.


If it works, everyone will be happy. Those who watched my entire video know that I did not make that video to bash Blackmagic and in fact, praised the recent cameras for their amazing abilities.

People just want to create images but first impressions are everything. Thank you for your attention to this issue. We all hope it disappears as "one of those things".

Return to Cinematography

Who is online

Users browsing this forum: nedag.GER and 25 guests