Kim Janson wrote:BTW, I must say so far my experience with SD customer service is pretty good.
Sound Devices built its business on customer service. Before the MixPre, most of its clients worked in film, television and radio production. Lots of professional sound people who can’t afford gear failures in the middle of a shoot. The company’s field recorders were expensive, and its clientele was demanding.
Last year, I was at a trade show in New York and got talking to the guy at the Sound Devices booth. No name tag, no hint of his role in the company. I knew who he was. It was John Tatooles, co-founder of the company, a long way from Wisconsin manning a trade show booth. Just chatting with customers.
When Sound Devices released the MixPre recorder/mixer/interfaces, which cost a lot less than the company’s core field recorders, I wondered whether customer service would suffer. Seems like it’s doing fine.