UMP just died after 1.5 Yr. Support refusing to help.
Posted: Tue Sep 24, 2019 10:18 pm
Hello all,
I don't normally post much..normally more of a reader. Last week my UMP just died out of nowhere. Was in the middle of a shoot and the screen went black and then refused to turn on (fans started to run though).
Sent the camera back to BM and they're saying the cost is too high to repair so isn't 'economical' for them. They're refusing to replace. Now I understand the normal warranty is 1 year but the sensor shouldn't die after 1.5 years of worth of use.
This is not user error at all and a problem with the sensor. Does anyone have any advice? It's kinda crazy that ive invested all this money into the system and they're not even willing to help. If it was my error then I would totally understand.
Any help or advice would be super helpful.
Thank you
Ash
I don't normally post much..normally more of a reader. Last week my UMP just died out of nowhere. Was in the middle of a shoot and the screen went black and then refused to turn on (fans started to run though).
Sent the camera back to BM and they're saying the cost is too high to repair so isn't 'economical' for them. They're refusing to replace. Now I understand the normal warranty is 1 year but the sensor shouldn't die after 1.5 years of worth of use.
This is not user error at all and a problem with the sensor. Does anyone have any advice? It's kinda crazy that ive invested all this money into the system and they're not even willing to help. If it was my error then I would totally understand.
Any help or advice would be super helpful.
Thank you
Ash