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Resolve 12.5.2 can't find MOV or any video files in Windows7

https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=52934

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Resolve 12.5.2 can't find MOV or any video files in Windows7

PostPosted: Sun Oct 16, 2016 9:31 am
by sblianbawi
Hi, I need help I recently re-install windows 7 profx64 (GPU:NVIDIA Geforce GTX 680)and install Resolve 12.5.2 free version, Resolve can be opened but it cannot find any Video files...Please help...

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 12:58 am
by Jay Turberville
Have you used Resolve before and had it find files? My experience is that if Resolve cannot understand the codec in a .mov file, it will not show up in the file list.

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 1:13 am
by Steve Alexander
Did you remember to reinstall QuickTime?

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 2:26 am
by Jay Turberville
Steve Alexander wrote:Did you remember to reinstall QuickTime?


I thought this current version included its own QuickTime implementation. If so, (assuming the OP had a previous version working) that may be the root of the problem. Perhaps the new included version isn't supporting some of his files?

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 4:40 am
by Rohit Gupta
Windows 7 is not supported, but if you really want to try to use it, install the Windows patch for H264:

https://support.microsoft.com/en-sg/kb/2670838

I suspect you are using H.264 files in your mov

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 9:55 am
by Steve Alexander
Jay Turberville wrote:
Steve Alexander wrote:Did you remember to reinstall QuickTime?


I thought this current version included its own QuickTime implementation. If so, (assuming the OP had a previous version working) that may be the root of the problem. Perhaps the new included version isn't supporting some of his files?


Cool - I didn't know that.

Re: Resolve 12.5.2 can't find MOV or any video files in Wind

PostPosted: Mon Oct 17, 2016 8:24 pm
by Jay Turberville
Steve Alexander wrote:
Cool - I didn't know that.


It actually was implemented with 12.5.1

"This software update adds ProRes decoding on Windows and no longer requires QuickTime 7 for Windows. Trimming and multicam performance is also improved as DaVinci Resolve 12.5.1 now uses its own native 64-bit code to read and write .mov files. "