DR19 Speed editor update ?

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Johnny Remans

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DR19 Speed editor update ?

PostSun Apr 14, 2024 10:13 am

Hey everyone,

When I installed the studio public beta, the speed editor message came for an update.
I did the update without any problem
But does anyone know what changed in the SE for DR19 ?

I can't find any messages about that. (I hope more usage tools for the edit page)

Johnny
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Peter Chamberlain

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Re: DR19 Speed editor update ?

PostSun Apr 14, 2024 10:53 am

No additional tools but better support for some newer computers Bluetooth connectivity
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Spartacus

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Re: DR19 Speed editor update ?

PostSun Apr 21, 2024 9:13 am

I also did the update of the Speed Editor firmware without any issues. But since then, it doesn't work at all. Whether I connect it via USB-C or via BlueTooth, Resolve doesn't accept any inputs from the Speed Editor, and the LEDs on the device stay ark.
The Control Panels app recognizes it if connected with USB-C, though.

Any suggestions how to get the Speed Editor working again?
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BeHo69

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Re: DR19 Speed editor update ?

PostTue Apr 23, 2024 10:40 am

Hi all,

Spartacus wrote:I also did the update of the Speed Editor firmware without any issues. But since then, it doesn't work at all. Whether I connect it via USB-C or via BlueTooth, Resolve doesn't accept any inputs from the Speed Editor, and the LEDs on the device stay ark.
The Control Panels app recognizes it if connected with USB-C, though.

Any suggestions how to get the Speed Editor working again?


Same here, exactly as Spartacus wrote. Speed Editor is recognized in Windows and Control Panel,
But no LED activity and no response inside Davinci Resolve :(
Thank you for suggestions!

BeHo
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Sam Walker

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Re: DR19 Speed editor update ?

PostFri May 03, 2024 4:32 am

I just ran the Speed Editor update. Used it in v19 beta 1. Like always, the bluetooth will not connect reliably on my Windows systems (neither desktop or laptop). Still works with the USB cable. beta 2 is downloading right now.

What I find ironic is this is the first piece of BMD hardware for many people. Instead of making something that perform as flawlessly as possible to impress people with their hardware, they give you what feels like a kludged together product that has problems that never get fixed.

And this is supposed to make people more interested in the other hardware how?
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Re: DR19 Speed editor update ?

PostFri May 03, 2024 7:19 am

Sam Walker wrote:they give you what feels like a kludged together product that has problems that never get fixed.


If you are familiar with Windows bluetooth stack or drivers you probably know getting it to work flawlessly is close to impossible.

Instead of just complaining why not provide details about your computer, BT chip/driver etc. you know relevant info that might help devs to fix problems? Or maybe you have I don't know.
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unacomn

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Re: DR19 Speed editor update ?

PostSat May 04, 2024 9:28 am

Hi everyone. I'm in the same boat, installed DR19B2 (skipped B1) and it came with firmware 1.5 (build Build 737b6186) for the speed editor. It worked after the update, but after a few minutes of fiddling around in Resolve, it stopped working. It doesn't seem to be a hardware/firmware issue, because the DaVinci Control Panel Setup doesn't load anymore, I think it just crashes and can't interface with the Speed Editor.
Everything works again after restarting Resolve. So, it's a bit of a hassle, but I thin it can be managed with an update to the DR Control Panel. At least I hope. I run my Speed Editor via USB-C.
I was worried something got borked in the firmware update, but I'm glad to see I'm not the only one having this problem... I mean, glad that it's not broken, not that you're having problems too :D .
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Charles Bennett

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Re: DR19 Speed editor update ?

PostSat May 04, 2024 9:38 am

I've not had any problems with updating the Speed Editor to version 1.5 in Resolve 19.0b2. I do have it connected by cable as the Bluetooth connection is flaky on my computer.
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Uli Plank

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Re: DR19 Speed editor update ?

PostSat May 04, 2024 10:52 am

While it seems to work here, I have the experience over the years that BT is generally unreliable, not only with SE. Both under Windows and MacOS. I keep it connected by cable and it simply works.
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Re: DR19 Speed editor update ?

PostSat May 04, 2024 12:28 pm

I have my SE connected by USB C to the PC and Bluetooth to the Studio Max. Did the PC update to 19 first and updated firmware then. Updated the Studio Max and the SE just worked fine. I leave them connected this way but of course only have one open at the same time. In the past I have had to remove all pairing to get SE to work on PC and Mac. Of course if I want to use the SE with the iPad I have to make sure the Studio Max is powered OFF.
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Re: DR19 Speed editor update ?

PostSat May 04, 2024 9:28 pm

I must have gotten lucky as the speed editor works very reliably via Bluetooth on both my laptop and studio computers. They are both a couple of years old though. It would be great if BMD could tell us which Bluetooth version/hardware it became unreliable on. That way those having problems could probably solve them with a cheap Bluetooth dongle.
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Re: DR19 Speed editor update ?

PostSat May 04, 2024 10:34 pm

Is there anyway to do a J or L cut with the Speed Editor?
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Re: DR19 Speed editor update ?

PostFri May 24, 2024 2:53 pm

I now did the installation of DR 19b3 (studio), and on the first startup, I also updated my Speed Editor to its new firmware version.
Again without any error messages.
But after a restart of DR, the Speed Editor (connected via USB-C) still does not work.
Currently it's just a rechargable brick...
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Re: DR19 Speed editor update ?

PostFri May 24, 2024 5:58 pm

The first SE update in the beta went fine for me. No problems at all.
In B3 I also had connection problems.

Updated. un-paired. tried to re-pair and couldn't make a connection.
Rebooted.
Still can't connect.
Plugged the SE into another machine's USB (because I'm editing from another room) and as expected SE doesn't appear in the BT available device list. Unplugged and tried to re-pair and it went through without a hitch.

I don't know what kind of BT reset (if any) the SE goes through when USB is disconnected but maybe this sequence will help others on this thread.
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostFri May 24, 2024 7:44 pm

Speed Editor Trivia:

The Bluetooth is only active if the USB port is not connected.

The Bluetooth is only active with a sufficient battery charge. You can check the battery charge status by connecting a USB cable and opening the DaVinci Control Panels app.

The DaVinci Control Panels app will only see the Speed Editor when it is USB connected. It does not work over Bluetooth.

You can reset the Speed Editor by pressing and holding the CUT and SMTH CUT keys simultaneously for 3 seconds. If you watch closely, you should see all the switch LEDs flash very briefly and dimly when you release the 2 keys. If you see this, then the Speed Editor did reset.

If you are having trouble pairing or connecting to the Speed Editor from your computer/iPad, try resetting the Speed Editor.

Based on this thread, I've been testing Speed Editor Bluetooth connectivity on Mac and Windows, with Resolve 18.6.6, 19b1, 19b2 and 19b3. All 4 versions work over Bluetooth with Windows and Mac.

The Speed Editor firmware version changes from 18.6.6 to 19b1. Stays the same from 19b1 to 19b2. Then changes from 19b2 to 19b3.

Any of those firmware versions work, over Bluetooth or USB, with any of the Resolve versions. But, if you have a mismatch between the firmware and the Resolve version, it will warn you that the Speed Editor needs a firmware upgrade. You can ignore the warning and the Speed Editor still works.

One more issue I ran across when doing this test. I initially couldn't get the Speed Editor to connect over Bluetooth on Mac or Windows. If I reset the Speed Editor, it would briefly appear in the Bluetooth connections list, then go away. I finally tracked this down to the Speed Editor being paired and connected to an iPad sitting in the corner of the office. Once I disconnected from that, it all worked as expected. All of which is to say: If you are getting weird Bluetooth behavior, make sure the Speed Editor isn't connected to some other device in your facility.
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Johnny Remans

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Re: DR19 Speed editor update ?

PostSat May 25, 2024 3:08 pm

I went back to DR18 and I also have problems after the SE updated.
Leds going out and the SE stops working.
Is there a way to do a factory reset ?
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Re: DR19 Speed editor update ?

PostSat May 25, 2024 3:37 pm

Connect the SE through USB and open the Help | davinci panels menu

You should be given the option to factory reset from there.
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Re: DR19 Speed editor update ?

PostSun May 26, 2024 12:30 pm

To add to what Dwaine says. I use my Speed Editor on iPad, PC and Studio Max. Most of the time it is used to edit on the Studio Max with BT but is connected to PC by USB ( but PC is OFF so just charging). If I turn off the Studio Max I can edit on the PC but if I want to edit on the iPad I have to make sure I unpair from Studio Max and repair on iPad etc. I have just accepted this but maybe try the reset next time.But for me the Speed Editor can only pair with one unit and needs to be reset to connect to another every time. Not a problem but something to be aware of as the first time I tried with my iPad it took a while to figure things out.
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Re: DR19 Speed editor update ?

PostMon May 27, 2024 8:52 am

Just to add to this...

MY BT woes went away after I bought a BT USB dongle, and turned off BT on the mobo.
This also because Windows only supports one BT entry in the system.

After that I had no issues with BT and the SE. I moved the dongle to the next machine I build, and concluded from this that BT on a mobo just doesn't work properly.

Ah... The BT dongle is plugged into my (das)keyboard, so the SE is relatively close to the dongle as well.
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Re: DR19 Speed editor update ?

PostMon May 27, 2024 12:27 pm

Most PC towers need an antenna for the BT to work properly. Mine plugs into two little gold connectors and has about a meter of cable to the antenna. So I have this antenna up on my desk close to the Speed Editor. Studio Max has a good internal antenna but it too is close. Because of the way the Speed Editor works with pairing I use USB from PC and BT for the Studio Max. I can switch between them no problems.

I do share a Logi keyboard and mouse between the PC and Studio Max that uses the BT connection with selection on the mouse and keyboard though.
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Uli Plank

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Re: DR19 Speed editor update ?

PostMon May 27, 2024 1:43 pm

Me too, and I really wish the SE offered such a solution.
My disaster protection: export a .drp file to a physically separated storage regularly.

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Sam Walker

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Re: DR19 Speed editor update ?

PostTue May 28, 2024 12:23 pm

Peter Chamberlain wrote:No additional tools but better support for some newer computers Bluetooth connectivity

Comes and goes in my add device window on my desktop, so cannot be connected. Same old story. :roll: Motherboard has BT 5.2 Other Bluetooth devices, even in an adjacent room, connect with no problem. Can't believe this is STILL an issue with this keyboard.
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Re: DR19 Speed editor update ?

PostWed Jul 24, 2024 3:00 pm

Sam Walker wrote:What I find ironic is this is the first piece of BMD hardware for many people.


That's me. Got the SE for the DR key and to have a look at their hardware. It's a nice looking paperweight.

Control Panel sees it, updates it. DR 18 and 19 just shrug and say there's nothing connected. I tried all the suggestions I've found in the various threads. Multiple different key combos to reset, updates, reboots, terminating RGB lighting processes, and on and on and on. Nothing.

I don't have Bluetooth, it's all wired and I've tried every port on the tower, hub, and monitors.

Control panel always sees it. DR never does. If it wasn't for the fact that getting the key makes up over half the cost, I'd be far more upset than I am. But it's getting beyond annoying that all my time so far spent with DR hasn't been learning to use it but trying and failing to get their hardware working.
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Re: DR19 Speed editor update ?

PostWed Jul 24, 2024 6:03 pm

Have you tried touching a lot of buttons on the Speed Editor before loading Resolve? I used to have to do this in the past but not for long while. Not sure what this did other than maybe wake up the circuitry but it did work. Worth a try.
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostWed Jul 24, 2024 6:42 pm

Then you likely have an RGB keyboard driver or something similar interfering with the app communication to the panel.

Open Windows System Information and select its File - Save menu, which will generate a .NFO file with the system info, put that file on a file sharing site and provide a link to the file here. We'll see if there are any obvious things that might be causing the issue.
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Charles Bennett

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Re: DR19 Speed editor update ?

PostThu Jul 25, 2024 10:56 am

Jason, like you I use the SE cabled to a USB 3 port, and have done so since Resolve 17. It lights up during the Resolve boot up and is ready to go by the time the Project Manager screen appears. So, no problems with it here.
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostThu Jul 25, 2024 4:51 pm

The most recent common thing to cause this on Windows is the Logitech LampArray process.

Take a look in Windows Task Manager - Services, and if you see something like this:

logi_lamparray Logitech LampArray Device Driver

Kill it and see if the Speed Editor works then.
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Re: DR19 Speed editor update ?

PostWed Sep 25, 2024 2:13 pm

Dwaine Maggart wrote:The most recent common thing to cause this on Windows is the Logitech LampArray process.

Take a look in Windows Task Manager - Services, and if you see something like this:

logi_lamparray Logitech LampArray Device Driver

Kill it and see if the Speed Editor works then.


Hi Dwaine, I just find in my PC that the process FwCustom is the one causing trouble for me, it has a keyboard icon to the left so I'm thinking anything with that keyboard logo could be causing the issue.

https://ibb.co/2jxVDD1

Would it be possible to update the Speed Editor Firmware so that I don't have to kill that process every time I have to use DaVinci?

Thank you
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostWed Oct 02, 2024 7:40 pm

No, that's not possible. If some other driver hooks the USB port, we can't control that.

Do you have any idea what you installed that loaded the FwCustom driver?
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Re: DR19 Speed editor update ?

PostMon Oct 07, 2024 3:51 pm

Dwaine Maggart wrote:No, that's not possible. If some other driver hooks the USB port, we can't control that.

Do you have any idea what you installed that loaded the FwCustom driver?


Yes, that's the driver for my mechanical keyboard, it's a Redragon Yama k550
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Re: DR19 Speed editor update ?

PostMon Jan 06, 2025 6:38 pm

Dwaine Maggart wrote:The most recent common thing to cause this on Windows is the Logitech LampArray process.

Take a look in Windows Task Manager - Services, and if you see something like this:

logi_lamparray Logitech LampArray Device Driver

Kill it and see if the Speed Editor works then.


Well, what do you know? That process is the "Logitech Lamparray service" in Windows services - stopping and disabling it there addresses my issue and now the SE is working again.

I'm not entirely sure that it's right to say "If some other driver hooks the USB port, we can't control that" - there must be some way to work around this. The SE doesn't even work via USB if that service is running.
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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 12:59 pm

Hi Dwaine & community,

I'm running a Legion Pro 7i Windows 11 23H2 and Resolve Studio 19.1.3 Build 7. I seldom use my Speed Editor but today plugged it in after charging and it didn't work. I saw your post about resetting it and that's what I did. I also saw the lights on the panel briefly light up. But still failing to connect via Bluetooth. Connecting it via USB allows it to be seen in the Control Panels App with 90% battery. But Resolve doesn't see the panel.

I disconnect and try again with bluetooth. Sometimes I am able to connect via BT and when connected Windows 11 gives me a Driver Error message in Settings under Bluetooth & Devices. Please see attached screen shot. Even when connected via BT, Resolve doesn't see the editor and no lights are on the editor. Are you or anyone kindly able to help?

Daniel
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Speed Editor Driver Error Msg.png
Speed Editor Driver Error Msg.png (15.87 KiB) Viewed 1389 times
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 5:14 pm

Please open the Windows System Information app and select its File - Save menu to create a .NFO file, then place that file on a file sharing site and provide a link to the file here.
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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 6:42 pm

Dwaine Maggart wrote:Please open the Windows System Information app and select its File - Save menu to create a .NFO file, then place that file on a file sharing site and provide a link to the file here.


Can you provide me an email to send the link to? I would prefer not to have my nfo file seen by everyone on the forum. LOL
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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 7:09 pm

you can PM dwayne through the forum. Click on the icon below his name on the left
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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 7:14 pm

michaelh99 wrote:you can PM dwayne through the forum. Click on the icon below his name on the left


Thanks. Done. Didn't know that.
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostTue Feb 04, 2025 9:10 pm

You have the Logitech LampArray Service running, which prevents the Speed Editor from working.

If you'd like to solve that, open Windows Task Manager, select the Services area, right click Logitech LampArray Service, and select Stop.

Now test the Speed Editor.

If you'd like to prevent Logitech LampArray Service from running going forward, in the Services area, select "Open Services" then right click Logitech LampArray Service and select Properties, then set Startup type to Disabled.
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Daniel Yong

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Re: DR19 Speed editor update ?

PostWed Feb 05, 2025 7:18 am

Dwaine Maggart wrote:You have the Logitech LampArray Service running, which prevents the Speed Editor from working.

If you'd like to solve that, open Windows Task Manager, select the Services area, right click Logitech LampArray Service, and select Stop.

Now test the Speed Editor.

If you'd like to prevent Logitech LampArray Service from running going forward, in the Services area, select "Open Services" then right click Logitech LampArray Service and select Properties, then set Startup type to Disabled.


Great thanks. Tested. It works now. I disabled the service under properties. The custom lighting on my G915 keyboard still shows as intended as Logitech G Hub is still running. I wonder what this LampArray Service does. On other forums it seems to be causing problems for users to. Hope it doesn't get re-enabled later perhaps by an update of G Hub. I turned off automate updates for G Hub just in case.
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Re: DR19 Speed editor update ?

PostWed Feb 05, 2025 7:34 am

Daniel Yong wrote:
Dwaine Maggart wrote:You have the Logitech LampArray Service running, which prevents the Speed Editor from working.

If you'd like to solve that, open Windows Task Manager, select the Services area, right click Logitech LampArray Service, and select Stop.

Now test the Speed Editor.

If you'd like to prevent Logitech LampArray Service from running going forward, in the Services area, select "Open Services" then right click Logitech LampArray Service and select Properties, then set Startup type to Disabled.


Great thanks. Tested. It works now. I disabled the service under properties. The custom lighting on my G915 keyboard still shows as intended as Logitech G Hub is still running. I wonder what this LampArray Service does. On other forums it seems to be causing problems for users to. Hope it doesn't get re-enabled later perhaps by an update of G Hub. I turned off automate updates for G Hub just in case.



Update: Ok. When I tested that it works it was connected via USB-C. I dis-connected the cable from the laptop, rebooted, opened up Services and confirmed that the Logitech LampArray Service status is Stopped and the Startup type is Disabled (see screenshot)

However I'm still getting the Speed Editor Driver Error under Settings / Bluetooth & devices. The Speed Editor still fails to properly connect via Bluetooth. What now?

Update: As an additional tidbit, with the LampArray service disabled, the lights on the Speed Editor now come on and remain on even after I pull the USB-C cable. Whereas before the lights don't even come on even when connected via USB-C. It of course still fails to connect via BT. So I'm guessing there's something else that is preventing it from connecting or causing the "driver error".
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Dwaine Maggart

Blackmagic Design

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Re: DR19 Speed editor update ?

PostWed Feb 05, 2025 6:11 pm

With the Speed Editor USB connected, open the DaVinci Control Panels app, and make sure it's not asking for a software update.

Assuming that's OK, disconnect the USB cable, and in the Windows Bluetooth settings, select the Speed Editor, then select Remove Device. Then select Add Device, and re-add the Speed Editor. Is the behavior any different?
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Daniel Yong

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Re: DR19 Speed editor update ?

PostWed Feb 05, 2025 6:47 pm

The Control Panels App doesn't indicate a firmware update is needed. It says its ver 1.5.2
Removing the old BT pairing in Bluetooth settings and repairing doesn't work either.
I finally got it working by resetting the Speed Editor, removing previous pairing and repairing BT.
Will post here again if it messes up again.
Hope the settings stick.
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Dwaine Maggart

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Re: DR19 Speed editor update ?

PostWed Feb 05, 2025 9:55 pm

Something else I'll mention about Speed Editor connecting over BT. If you are a facility or user with multiple computers, if the Speed Editor happens to already be connected to something, it may not connect to whatever you are trying to connect it to currently. It might appear as a device, but not connect properly.

This is a particular issue for me, as I have lots of things a Speed Editor can connect to, and it's always a challenge when it won't connect, to figure out what it's already connected to.

In your case, if it happened to be connected to something else (it will even connect to a cell phone), then resetting the panel may have broken that connection and allowed you to pair and connect it to your PC.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Uli Plank

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Re: DR19 Speed editor update ?

PostThu Feb 06, 2025 1:08 am

I can only second this.
BT devices tend to connect to whatever they 'see', not only the SE, but also keyboards, mice, earphones etc.
My disaster protection: export a .drp file to a physically separated storage regularly.

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EssJay16

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Re: DR19 Speed editor update ?

PostSun Feb 09, 2025 7:58 pm

Do you have problems updating your HyperDeck? If so, remove the HyperDeck in the Device Manager from Other devices and plug it in again and it should appear under Sound, video and game controllers.

If that suggestion works, the problem is solved.

If it doesn't work it means that the following files are missing:
07/15/2024 05:53 PM 13,436 HyperDeck.cat
07/15/2024 05:53 PM 4,472 HyperDeck.inf
07/15/2024 05:53 PM 28,552 HyperDeck.sys

Copy those files from
C:\Program Files (x86)\Blackmagic Design\Blackmagic HyperDeck Setup\DriverUSB\HyperDeck
to a local directory.

Go to the Device Manager and find the Blackmagic DaVinci Resolve Speed Editor entry. Then update the driver by telling it to look for the driver in the local directory that you set up. Problem solved.

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