Fresh Install of Resolve using a dongle

So i bought a new computer and i'm doing a clean install.. i have the dongle inserted , but i don't get an option to use the dongle.

i just get 2 options, licence key or cloud.

how do i re-install ?

Thanks guys,

PS I'm trying the linux version now too.
PPS i don know how to attach the screenshot i took of it , srry

Are you using a USB hub? Have you tried a different port?

i have tried using a hub and plugged directly into my laptop, neither work. Should the dongle just work?

its been that long since ive installed it from fresh

thanks guys

Which version of Resolve is installed? Which version was working with the dongle?

Was the dongle purchased second hand or through an authorised reseller?

Purchased through n authorised reseller ... Scan in the UK.
It was version 16 admittedly, it worked with 19.

Should work. Have multiple generations of Resolve dongle that still work with Resolve Studio 20.

Even in version 19 it only gave the two options. Now whether that is because I've always used an Activation Key and not a dongle I don't know. What happens if you click Continue with the dongle inserted?
This was the screen I saw with version 19.

i get the same screen, when continue is pressed it just asks for a licence key. (thanks for adding the image, i didnt know how to add it )lol

i can that linux can see the dongle when i insert it

Code: Select all

Apr 16 10:14:37 legion kernel: usb 1-4: new full-speed USB device number 9 using xhci_hcd
Apr 16 10:14:37 legion kernel: usb 1-4: New USB device found, idVendor=096e, idProduct=0201, bcdDevice= 2.01
Apr 16 10:14:37 legion kernel: usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Apr 16 10:14:37 legion kernel: usb 1-4: Product: USB DONGLE
Apr 16 10:14:37 legion kernel: usb 1-4: Manufacturer: OEM
Apr 16 10:14:37 legion kernel: usb 1-4: SerialNumber: replaced as im insure if its unique to my  dongle
Apr 16 10:14:37 legion kernel: hid-generic 0003:096E:0201.0007: hiddev0,hidraw1: USB HID v1.01 Device [OEM USB DONGLE] on usb-0000:00:14.0-4/input0
Apr 16 10:14:38 legion mtp-probe[3374]: checking bus 1, device 9: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4"
Apr 16 10:14:38 legion mtp-probe[3374]: bus: 1, device: 9 was not an MTP device
Apr 16 10:14:38 legion mtp-probe[3382]: checking bus 1, device 9: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-4"
Apr 16 10:14:38 legion mtp-probe[3382]: bus: 1, device: 9 was not an MTP device


Just to add, the dongle is in a dual boot laptop and works fine for my windows installation,

Just to add, the dongle is in a dual boot laptop and works fine for my windows installation. And whilst i was running DR i pulled the dongle out and it complained straight away.

Just linux problems i think, ill try another distro.

Just linux problems i think, ill try another distro.

Just for reference, which of the many Linuxes is this?