Studio 19.1.4 crashing to desktop on startup, seeking guidan

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clay.hunter.welch

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Studio 19.1.4 crashing to desktop on startup, seeking guidan

PostMon May 12, 2025 5:54 pm

EDIT: link to crash logs here: https://drive.google.com/file/d/1_VN3Go ... sp=sharing

Relatively new user here, thanks in advance for any guidance, sorry if I'm missing something obvious. My story: I've been heavily using DaVinci Resolve Studio for the past three months with zero issues. Suddenly, on startup, I get the splash screen for a second or so, it gets to "Checking Licenses", then crashes to desktop.
My machine, purchased late 2024:
Device name MSI
Processor Intel(R) Core(TM) i9-14900HX 2.20 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID AC52A438-89CE-4DD2-86A2-06B801C92A67
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Windows version:
Edition Windows 11 Home
Version 24H2
Installed on ‎2/‎24/‎2025
OS build 26100.3775
Experience Windows Feature Experience Pack 1000.26100.66.0
DaVinci Resolve Version:
19.1.4

I have uninstalled all components and reinstalled, rebooted, same results. I have a log capture zip file, but the forum won't allow an upload--it's 1.4 MB, forum cap is 1 mb.
Last edited by clay.hunter.welch on Tue May 13, 2025 10:13 pm, edited 1 time in total.
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Jim Simon

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostTue May 13, 2025 3:21 pm

Give the FAQ a good read. It goes over some troubleshooting steps, as well as what information to post if those fail.

viewtopic.php?f=21&t=90190
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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Charles Bennett

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostTue May 13, 2025 8:46 pm

This is what you need to do with log and NFO files.
Attachments
Logs.JPG
Logs.JPG (87.59 KiB) Viewed 931 times
Resolve Studio 20.0 build 49
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.
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clay.hunter.welch

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostTue May 13, 2025 10:12 pm

Charles Bennett wrote:This is what you need to do with log and NFO files.


Thanks Charles, appreciate that; here is a link to the log files:
https://drive.google.com/file/d/1_VN3Go ... sp=sharing
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostTue Jun 10, 2025 10:45 pm

I’m getting this issue on iPad pro

Version 20.0000049

Opening my project it and force closes.
I was using magic masking
Polygon tools
And compound clips trying to achieve desired fx in fusion page.

Now I can not open that project but I can open others.

I am using an iPad Pro 2024 M4 With Magic Keyboard and bought it specifically for DaVinci resolve, I was prompted with an upgrade option so I upgraded to 20.

Please help as I am missing deadlines and this is my current work flow which is being hindered by this issue.
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostWed Jun 11, 2025 1:15 am

@Clay: The Topaz OFX plugin is crashing Resolve.

A quick solution:

In File Explorer, go to this folder:

C:\Program Files\Common Files\OFX

In the OFX folder is a folder called Plugins

Rename the Plugins folder to Plugins.orig

Now Resolve should start. But this will prevent any 3rd party OFX plugins from loading.

In the Plugins folder will be folder for each OFX package you've installed. Move those out of the Plugins folder one at a time, to figure out which is causing the issue with Resolve.

Of course, change Plugins.orig back to Plugins when you do that.
Dwaine Maggart
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostWed Jun 11, 2025 1:21 am

@Richard:

Need a Resolve diagnostics log. Do a long press on the Project Manager icon (the house in the lower right) to generate the log file.

Also need a project export .drp. Open the Project Manager, right click the project and select Export Project.
Dwaine Maggart
Blackmagic Design DaVinci Support
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 6:38 am

Dwaine Maggart wrote:@Richard:

Need a Resolve diagnostics log. Do a long press on the Project Manager icon (the house in the lower right) to generate the log file.

Also need a project export .drp. Open the Project Manager, right click the project and select Export Project.


Cannot access project manager icon without project shutting down. I have managed to get dr p file.
Last edited by 13anxdvrmogrep on Thu Jun 12, 2025 9:02 pm, edited 1 time in total.
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 6:48 am

Dwaine Maggart wrote:@Richard:

Need a Resolve diagnostics log. Do a long press on the Project Manager icon (the house in the lower right) to generate the log file.

Also need a project export .drp. Open the Project Manager, right click the project and select Export Project.


How do I attaché the drop as I states extension not allowed.
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 10:42 am

File attached.

System - iPad Pro 2024 M4
DR Version: 20.00000.49

Issue : project is force closing on launch.

- Tool s that were being used / magic mask
- split timelines to messing with nodes
- compound clips

These were the tools I was experimenting with

Resolution 3140 x 2160 - 3 timelines

I’m hoping there is a way to salvage my project even if removing the timeline 2 & 3 is an option.


Is this normal behaviour? I was told that the M4 iPad Pro would be sufficicient which is why I copped the paid version.
Last edited by 13anxdvrmogrep on Thu Jun 12, 2025 9:02 pm, edited 1 time in total.
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 6:10 pm

It appears that the Fusion comp Magic Mask is causing the iPad crash.

Since the Fusion page is not accessible/supported on iPad, that may be expected behavior.

I did try making an HD version of the project, to see if the project being at UHD resolution was an issue, but that didn't help. It just didn't like the Fusion comp with the Magic Mask.

I've attached a version with the Fusion comp reset, if that is of any interest to you.
Last edited by Dwaine Maggart on Mon Jun 16, 2025 4:26 pm, edited 1 time in total.
Dwaine Maggart
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 9:01 pm

What does that mean? I can open it but you have removed the component clips and mask?

Appreciate it.

So if fusion isn’t for iPad what is the point purchasing the application? So confusing.

Thanks you
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 9:07 pm

Dwaine Maggart wrote:It appears that the Fusion comp Magic Mask is causing the iPad crash.

Since the Fusion page is not accessible/supported on iPad, that may be expected behavior.

I did try making an HD version of the project, to see if the project being at UHD resolution was an issue, but that didn't help. It just didn't like the Fusion comp with the Magic Mask.

I've attached a version with the Fusion comp reset, if that is of any interest to you.


Yes Please I hope this file isn’t publicly available however???
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 9:36 pm

When you open Resolve on iPad, you might notice that only the Cut and Color pages are available. The functions on those pages are supported on iPad. When support for further functionality is available, those page will be exposed.

When you say the file isn't publicly available, are you saying that you can't download the attachment in my post?
Dwaine Maggart
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 9:41 pm

Hey bud, yes I accanot dl it. Also can anyone download it? If you could send it to me only please.
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostThu Jun 12, 2025 10:06 pm

When you click the attachment link, what happens? I just clicked it and it downloaded the file as expected.
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Uli Plank

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostFri Jun 13, 2025 8:50 am

I can download it just fine.
That said, there's a hack to get to the Fusion page on iPad. But since it's not officially supported, you should expect issues.
As impressive as its power may be, I would not suggest an iPad to do all the work, rather as a device to work in the field on some rough cut or some first-light color corrections. Get a 'real' computer for you home or office.
Some reading:
https://digitalproduction.com/2025/06/0 ... r-ipad-m4/
My disaster protection: export a .drp file to a physically separated storage regularly.
Please visit digitalproduction.com/author/uliplank/

Studio 19.1.3
2017 iMac, MacOS 13.7.4, eGPU
MacBook M1 Pro and M4 Pro mini, MacOS 14.7.5
SE, USM G3
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13anxdvrmogrep

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostSun Jun 15, 2025 11:15 pm

Dwaine Maggart wrote:When you click the attachment link, what happens? I just clicked it and it downloaded the file as expected.

I just get a safari link which does not downloaded anything just a safari link
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Dwaine Maggart

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Re: Studio 19.1.4 crashing to desktop on startup, seeking gu

PostMon Jun 16, 2025 4:30 pm

PM'd you a link.
Dwaine Maggart
Blackmagic Design DaVinci Support

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