Can't play any footage in resolve

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Herdie

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Can't play any footage in resolve

PostFri Jun 06, 2025 12:12 am

So here's some background on my situation because the context matters in this case. My motherboard crapped out one day and I needed to get it replaced. What I did with my boot drive from windows is throw it in a temporary PC that had a Intel 6700k and GTX 1080 graphics card. Once my new motherboard arrived a threw my boot drive into my machine with the new motherboard, downloaded the drivers, programs, including davinci resolve and I find myself not being able to play back any of my media. Whether it's from my Panasonic G9 II or my DJI Mini 4 Pro drone.

For the drone footage davinci says the footage is "offline".
For my G9 II footage, only the audio is imported and I get a black screen.
I think it's also worth mentioning that my G9 II footage can get, I don't know, 1 frame per 6 seconds and play the audio in VLC and my drone footage can be played on VLC just fine.

My guess is I need video codecs but I have no idea what or where to download them. The last video I edited I just used handbrake the encode the footage to something davinci can play, I didn't have time to mess around on that project.

Computer specs:
AMD 1950x Threadripper
Motherboard: asus prime x399-a
64GB RAM
Nvidia 3070 gpu

Updated Resolve Studio to 20 Build 49

Here's the flavour of my G9 footage
Format : AVC MPEG-4
Format profile : QuickTime High 4:2:2 Intra@L5.2
Codec ID : qt 2011.07 (qt /pana)
File size : 2.54 GiB
Duration : 36 s 36 ms
Overall bit rate mode : Variable
Overall bit rate : 606 Mb/s
Frame rate : 59.940 FPS
Last edited by Herdie on Fri Jun 06, 2025 9:57 pm, edited 2 times in total.
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Stephen Swaney

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 1:08 am

A good first step would be to know what audio and video codecs are inside your G9 and DJI footage. A tool like mediainfo is your friend here.

Second, Resolve the free version or Resolve Studio?
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Dwaine Maggart

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 5:25 pm

Make sure you have a current NVIDIA driver installed for the RTX 3070.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Herdie

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 9:58 pm

Stephen Swaney wrote:A good first step would be to know what audio and video codecs are inside your G9 and DJI footage. A tool like mediainfo is your friend here.

Second, Resolve the free version or Resolve Studio?


I'm running Resolve Studio 20 Build 49. Updated my post to reflect that.
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Herdie

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 10:10 pm

Dwaine Maggart wrote:Make sure you have a current NVIDIA driver installed for the RTX 3070.


Yeah I've tried the game ready drivers since my workstation is also my "leisure station". I also tried the studio drivers and there was no change.
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Dwaine Maggart

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 10:40 pm

Then send us a Resolve diagnostics log file created from the Resolve Help menu.

And open Windows System Information, select its File - Save menu, which will create a .NFO file that has your system info.

Put both those files on a file sharing site and send links to the files. Make sure the links don't require access credentials.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Herdie

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Re: Can't play any footage in resolve

PostFri Jun 06, 2025 11:53 pm

Okay, I'm sorry. I thought my Davinci Resolve was activated. It was not. I can see my footage just fine.
-_-

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