"Media Offline" error in red background

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kgkishore

  • Posts: 1
  • Joined: Tue Jan 14, 2025 9:02 am
  • Real Name: Kishor Kulkarni

"Media Offline" error in red background

PostTue Jan 14, 2025 9:16 am

Hi,
I'm new user of DaVinci Resolve 19. I tried importing my video clips by providing my directory of the same. A few videos loaded nice and correctly, but a few (majority of those, in fact) others are showing a message "Media Offline" with a red background. There is a small "i" button, and I see a proper information , which shows the resolution and codec information of the video clip. But the clip itself is not shown.

Could I get some help on this?

Please see the attachment to know what I see as an information when I hover my mouse near "i".
Attachments
DaVinci Resolve 19 info snapshot.jpg
Information Shown from meta data of the video clip. But the video is not seen
DaVinci Resolve 19 info snapshot.jpg (23.15 KiB) Viewed 392 times
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Jim Simon

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  • Joined: Fri Dec 23, 2016 1:47 am

Re: "Media Offline" error in red background

PostWed Jan 15, 2025 4:22 pm

The most likely explanation is that your media is only supported in the paid Studio version.
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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Uli Plank

  • Posts: 25449
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

Re: "Media Offline" error in red background

PostThu Jan 16, 2025 2:08 am

Get Shutter Encoder (donationware) and convert to ProRes.
If it loads now, there’s your proof. Buy more storage or Studio.
My disaster protection: export a .drp file to a physically separated storage regularly.
www.digitalproduction.com

Studio 19.1.3
MacOS 13.7.4, 2017 iMac, 32 GB, Radeon Pro 580 + eGPU
MacBook M1 Pro, 16 GPU cores, 32 GB RAM, MacOS 14.7.2
SE, USM G3
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devious intent

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  • Real Name: mike doyle

Re: "Media Offline" error in red background

PostWed Jun 11, 2025 7:44 pm

I was able to do all the psd things from gimp into resolve free, then I bought studio and now I get media offline after 500 different attempts. every attempt to find answers leads to dead end forum posts.
Edit- In gimp I clicked on image in top bar, selected mode, and selected rgb and problem solved. indexed does not work for exporting Psd to resolve
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Uli Plank

  • Posts: 25449
  • Joined: Fri Feb 08, 2013 2:48 am
  • Location: Germany and Indonesia

Re: "Media Offline" error in red background

PostThu Jun 12, 2025 5:33 am

Correct, DR only accepts RGB pictures. YMCK would also fail.
My disaster protection: export a .drp file to a physically separated storage regularly.
www.digitalproduction.com

Studio 19.1.3
MacOS 13.7.4, 2017 iMac, 32 GB, Radeon Pro 580 + eGPU
MacBook M1 Pro, 16 GPU cores, 32 GB RAM, MacOS 14.7.2
SE, USM G3

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