Davinci 14.3 restarts PC without warning

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Philipp Ringli

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Davinci 14.3 restarts PC without warning

PostMon Jul 23, 2018 2:14 pm

When I want to drag a simple 4k png (attached) file into the timeline, Resolve just crashes the whole system. No warning, nothing, the PC just restarts!
I tried to attach the diagnostics support, but got an error about the file being to big (21MB).
So, here it is on google drive: https://drive.google.com/open?id=1u81VB ... 4I3t9fCw2M
Attachments
mbf-logo-4k.png
mbf-logo-4k.png (57.82 KiB) Viewed 619 times
Last edited by Philipp Ringli on Thu Jul 26, 2018 11:56 am, edited 1 time in total.
Hackintosh, Mac OS 10.13.6, 32GB DDR4 @3200
Resolve 15.2.2
Intel Core i7-8700 4.2Ghz
64GB Ram, NVIDIA GeForce GTX 1080 Ti 11263 MB
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Dwaine Maggart

Blackmagic Design

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Re: Davinci 14.3 restart PC without warning

PostMon Jul 23, 2018 4:44 pm

It's odd that your PNG shows as a solid white image in the Resolve Media Storage viewer (as it does here on the Forum) but dropped into the Media Pool, looks OK.

No issues with the file here on a Windows 10 system with 14.3 Studio.

Nothing helpful in your logs, but that's not surprising if the PC is restarting.

There might be something helpful in your Windows System Information .NFO file, if you want to share that.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Philipp Ringli

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  • Location: Switzerland

Re: Davinci 14.3 restart PC without warning

PostTue Jul 24, 2018 2:49 pm

Thanks Dwaine. It turned out to be a completely inadequate 500W PSU.
I put in a 750W and the issue was gone. Yay!
Hackintosh, Mac OS 10.13.6, 32GB DDR4 @3200
Resolve 15.2.2
Intel Core i7-8700 4.2Ghz
64GB Ram, NVIDIA GeForce GTX 1080 Ti 11263 MB

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