Resolve crashing and unusable -

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phecko100

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  • Joined: Sun Dec 06, 2020 10:34 pm
  • Location: Queens, NYC
  • Real Name: Paul Hecko

Resolve crashing and unusable -

PostSun Feb 28, 2021 5:56 pm

Resolve DB management window.jpg
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Have been using resolve studio since around Nov. I did purchase it. I installed beta 3 thru beta 9 without any problems. As soon at I installed the official non-beta release last week on Feb 25 my problem began. It's basically now unusable. I've tried uninstalling and reinstalling and even tried a beta without any luck. I noticed yesterday that on startup of Resolve on the database screen I had 9 "Console Window Host"s running and "DPDecoder.exe"s running. Is that normal? It seems if I delete those processes Resolve runs a little better but still eventually crashes. Any ideas? I'm running on a PC, spec attached.

Thanks
Paul
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Peter Chamberlain

Blackmagic Design

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Re: Resolve crashing and unusable

PostMon Mar 01, 2021 2:59 am

Try, un installing the version you have and re-installing the release version again.
if that does not work, please see the FAQs and share a link to the NFO and logs generated by resolve as per the FAQs
DaVinci Resolve Product Manager
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Charles Bennett

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  • Location: United Kingdom

Re: Resolve crashing and unusable

PostMon Mar 01, 2021 9:12 am

For comparison, here is what I see in Task Manager with 17.0 build 39 running. No problems with Resolve at all.
Resolve Studio 20.0 build 49
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.
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phecko100

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  • Location: Queens, NYC
  • Real Name: Paul Hecko

Re: Resolve crashing and unusable

PostMon Mar 01, 2021 11:08 pm

Thanks Charles for showing your Task Manager.

Thanks Peter:

I've uninstalled and reinstalled, no luck.
The NPO is attached, ZIPPED.
When I run "CaptureLogs.bat" I get an error message, attached

Regards
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phecko100

  • Posts: 10
  • Joined: Sun Dec 06, 2020 10:34 pm
  • Location: Queens, NYC
  • Real Name: Paul Hecko

Re: Resolve crashing and unusable

PostThu Mar 11, 2021 8:06 pm

The answer is DRIVERS. I should know better.

Keep up the good work BLACKMAGIC.

Paul

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