The steps to take to contact technical support?

Hello Blackmagic community.

I have a question for technical support.

I have a technical problem, a bug after updating Davinci resolve to version 17.1. I can't finish my projects, I can't start new ones. It is almost a disaster.
I sent the request via form (blackmagicdesign.com/support/contact/email) and then sent an email (support-emea_blackmagicdesign.com) with problem description. I had no answer.

Could someone explain to me the steps to be taken to contact Blackmagic technical support?

Hope to find a solution.

[Peter Chamberlain]

If you have the studio version the regional support office can assist, otherwise, review the FAQs here and we attempt to help, as does the community, on a best efforts basis.

If you have the studio version the regional support office can assist, otherwise, review the FAQs here and we attempt to help, as does the community, on a best efforts basis.

Thank you for your reply.
But, I did not find the same problem in the forum topics.
I already created a post on here to report the bug, but I still don't have any response.
What can I do in this situation?
Cordially.

I have a studio version, how can I contact the regional support office?