Resolve 17.1 Won't Start

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Hafky1965

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Resolve 17.1 Won't Start

PostFri Mar 19, 2021 7:52 pm

I was able to use version 17.0 without problems but 17.1 hangs looking for control surface. I have uninstalled and reinstalled multiple times, removed all non essential USB devices, updated graphics drivers and tried win 8 compatibility. No luck. Here is my log file:

#PROGRAM_NAME DaVinci Resolve v17.1.0.0024 (Windows/MSVC x86_64)
#BMD_ARCHITECTURE x86_64
#BMD_BUILD_UUID 2e797e83-6604-4209-8cc9-d8f9ee456441
#BMD_GIT_COMMIT 5b371db7cafb184ffaac29f3843b849f765fc644
#BMD_UTIL_VERSION 17.1.0.0024
#OS Windows

00007FF61CF2B039
00007FF61CE971B3
00007FF61CE96305
00007FFDCCA3C247
00007FFDCF155070
00007FFDCF13C776
00007FFDCF151F6F
00007FFDCF101454
00007FFDCF150A9E
00007FFD79E00AEC
00007FFD79DDE341

----------------------------------------------------------------------
#TIME Fri Mar 19 12:32:46 2021 - Uptime 00:00:00 (hh:mm:ss)
#PROGRAM_NAME DaVinci Resolve v17.1.0.0024 (Windows/MSVC x86_64)
#BMD_ARCHITECTURE x86_64
#BMD_BUILD_UUID 2e797e83-6604-4209-8cc9-d8f9ee456441
#BMD_GIT_COMMIT 5b371db7cafb184ffaac29f3843b849f765fc644
#BMD_UTIL_VERSION 17.1.0.0024
#OS Windows

00007FF61CF2B039
00007FF61CE971B3
00007FF61CE96305
00007FFDCCA3C247
00007FFDCF155070
00007FFDCF13C776
00007FFDCF151F6F
00007FFDCF101454
00007FFDCF150A9E
00007FFD7A0D0AEC
00007FFD7A0AE341

I am grateful for any help you can provide.
Last edited by Hafky1965 on Fri Mar 19, 2021 9:57 pm, edited 1 time in total.
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Jim Simon

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Re: Resolve 17.1 Won't Start

PostFri Mar 19, 2021 9:57 pm

What is an 'essential' USB device?
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Peter Chamberlain

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Re: Resolve 17.1 Won't Start

PostSat Mar 20, 2021 3:29 pm

Please detail your system as per the FAQs.
Resolve needs w10, and the right GPU driver for whatever GPU u have. Please detail both
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Hafky1965

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Re: Resolve 17.1 Won't Start

PostSat Mar 20, 2021 6:15 pm

Here is the system information:
System Information
------------------
Time of this report: 3/19/2021, 12:56:07
Machine name: TOMSPAVILION235
Machine Id: {B30948C8-76FE-4729-9AC8-252885C1C1EA}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: BK450AA-ABA HPE-235f
BIOS: BIOS Date: 03/26/10 20:21:06 Ver: 5.11 (type: BIOS)
Processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16376MB RAM
Page File: 8159MB used, 39938MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_62533842&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12205 MB
Dedicated Memory: 4018 MB
Shared Memory: 8187 MB
Current Mode: 2560 x 1440 (32 bit) (75Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651367,0.327148), Green(0.291992,0.596680), Blue(0.148438,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: ASUS PA278QV
Monitor Model: PA278QV
Monitor Id: AUS2701
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_396e5cc638c49622\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_396e5cc638c49622\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_396e5cc638c49622\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_396e5cc638c49622\nvldumdx.dll
Driver File Version: 27.21.0014.6192 (English)
Driver Version: 27.21.14.6192
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/10/2021 5:00:00 PM, 1049064 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5FC2-11CF-C243-5D421BC2D635}
Vendor ID: 0x10DE
Device ID: 0x1C82
SubSys ID: 0x62533842
Revision ID: 0x00A1
Driver Strong Name: oem24.inf:0f066de3900e3bc1:Section090:27.21.14.6192:pci\ven_10de&dev_1c82
Rank Of Driver: 00D12001
Video Accel:
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Hafky1965

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Re: Resolve 17.1 Won't Start

PostSat Mar 20, 2021 7:18 pm

Enclosed is the dxdiag file
Attachments
DxDiag.rar
Here is the zipped dxdiag file
(13.43 KiB) Downloaded 9 times
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Peter Chamberlain

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Re: Resolve 17.1 Won't Start

PostMon Mar 22, 2021 3:06 am

can u generate a log as per the Faqs
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Hafky1965

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Re: Resolve 17.1 Won't Start

PostMon Mar 22, 2021 5:55 pm

DaVinci-Resolve-logs-20210319_123705.zip
(517.2 KiB) Downloaded 20 times
Enclosed is the log:
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QLifeFam

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Re: Resolve 17.1 Won't Start

PostMon Mar 22, 2021 8:07 pm

actually i have the similar problem. i called customer service and they sent me here. when i updated to 17.1 it DR stopped working. i can open a new project or old one and see media there but the boxes are black or blank. the play button does nothing. I'm so distraught.
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David Laplant

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Re: Resolve 17.1 Won't Start

PostWed Mar 24, 2021 7:51 pm

Same Problem. Stuck on ‘looking for control surface’ Win 10 1080Ti latest drivers
Davinci 17.1

Tried everything i could find
Reinstalling Win 10 now.
Let’s see how it goes.
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peter_a_morrison

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Re: Resolve 17.1 Won't Start

PostFri Mar 26, 2021 12:38 am

Same.
Screenshot of the "hung" window - Just continuously looking for a control surface that doesn't exist.
Fresh install. And uninstalling. (No Joy!) :oops:
Image
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostFri Mar 26, 2021 11:15 pm

@Tom: Please send a Windows System Information .NFO file.
@Everyone else:


In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.
Dwaine Maggart
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manos51

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Re: Resolve 17.1 Won't Start

PostSun Mar 28, 2021 8:50 pm

Hi,

After created a path map in fusion settings and enabled "reverse mapping of non-user paths" resolved crashed and since then won't launch, always stuck in control surface icon.
I reboot, uninstall, install but nothing.


Macbook pro 13'' 2019
i5, 8gbram
Big Sur

DaVinci-Resolve-logs-20210328-233614.zip
(445.2 KiB) Downloaded 8 times


https://drive.google.com/file/d/1yeACRC ... sp=sharing
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostMon Mar 29, 2021 6:36 pm

What are the specifics for the path map you created?
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Hafky1965

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Re: Resolve 17.1 Won't Start

PostMon Mar 29, 2021 10:19 pm

Hafky.nfor.rar
(143.74 KiB) Downloaded 9 times
Enclosed is my NFO file.
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manos51

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Re: Resolve 17.1 Won't Start

PostMon Mar 29, 2021 10:58 pm

Is a folder with the .exr and .fbx files of a 3d scene (taken from an online tutorial exercise)
I named the path "tutorial" (macintoshHD/users/manosgasteratos/downloads/Exercises - CH9 3D and Multipass Compositing/3D Scene/)

I think the mess begun when I enabled reverse mapping of non-user paths
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Re: Resolve 17.1 Won't Start

PostThu Apr 01, 2021 11:33 am

Hi Dwaine,

I installed v17.1.1 studio but the problem remains, is there a way to save my projects somehow in order to do a clean uninstall? (also which files shall I manually remove?)

Thanks

MacBook Pro
Big Sur
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Hafky1965

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Re: Resolve 17.1 Won't Start

PostMon Apr 05, 2021 5:26 pm

I uninstalled 17.1 and reinstalled 17.0 which works fine. Can't understand why 17.0 works and 17.1 doesn't. Any ideas?
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostMon Apr 05, 2021 8:12 pm

@Manos:

If you are using a Resolve Studio activation key, make sure to de-activate the license first, if you can (In the Resolve Help menu). You'll need to reinstall that. Make sure you have the activation code available. If you are using a dongle, then this would not apply.

If you are using an activation key, and you can't de-activate it, not the end of the world. Just be sure you have the activation key available to re-enter, after reinstalling Resolve.

Start by uninstalling Resolve, with the Uninstall selection in the DaVinci Resolve folder in the Mac Applications folder.

Next, in Finder, rename the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder to DaVinci Resolve.bad

Then rename the /Library/Preferences/Blackmagic Design/DaVinci Resolve folder to DaVinci Resolve.bad
Note: It's possible you won't have this folder. If not, just ignore.

Then rename the /Users/manosgasteratos/Library/Application Support/Blackmagic Design/DaVinci Resolve folder to DaVinci Resolve.bad

Then rename the /Users/manosgasteratos/Library/Preferences/Blackmagic Design/DaVinci Resolve folder to DaVinci Resolve.bad

Note that the /Users/manosgasteratos/Library folder is a hidden folder.

You won't see it in Finder unless you modify Finder to show hidden files/folders. This is what I would recommend as the easy way to do this. You can get the details with a Google search.

If you don't want to modify Finder to show hidden files/folders, you can use the Finder Go menu, Go to Folder menu, then enter /Users/manosgasteratos/Library and I think you'll then see all the folders in that folder.

After all the folder renaming above, install Resolve again.

After you've run the installer, launch Resolve and the onboarding video will run, then the Quick Setup option, which you should do, then hopefully Resolve runs again.

Assuming that works, to get your project data back where you can see it, in the:

/Users/manosgasteratos/Library/Application Support/Blackmagic Design/DaVinci Resolve/Resolve Disk Database/Resolve Projects/Users folder, rename the guest folder to guest.orig

Then in this folder:

/Users/manosgasteratos/Library/Application Support/Blackmagic Design/DaVinci Resolve.bad/Resolve Disk Database/Resolve Projects/Users, copy the guest folder, and paste it into the:

/Users/manosgasteratos/Library/Application Support/Blackmagic Design/DaVinci Resolve/Resolve Disk Database/Resolve Projects/Users folder.

Now when you launch Resolve, you should see all your projects.
Dwaine Maggart
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostMon Apr 05, 2021 8:12 pm

@Tom: Try 17.1.1
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Re: Resolve 17.1 Won't Start

PostMon Apr 05, 2021 10:33 pm

Yes it worked!! Thank you very much Dwaine. (luckily I had the activation code)
The only thing is, in order to retrieve my projects, I had to remove "guest.orig" folder from "Users" folder after I copied the proper "guest".

P.s. Also noticed during my attempts to solve the issue that the free resolve version from App Store works but it restored a year old project database I had. It seems that creates different folders for backups, cache and database. I hope there won't be any conflict between these two versions in the future.

Thanks again!!
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostTue Apr 06, 2021 2:21 am

Yes, the app store version stores things in totally different locations. In fact, the free and Studio App store versions store things in different locations from each other.

This is not going to change.
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Re: Resolve 17.1 Won't Start

PostFri Apr 09, 2021 11:01 pm

Hi Dwaine,

I hope this finds you well. Here's my situation.

Fresh install if Davinci Resolve 17.1.1 on Win 10 machine.
When I try to launch it, I get the "searching for control surface" splash screen and it either
a) disappears, without starting the program when Windows firewall is on
OR
b) Freezes on the same screen when Win Firewall is off.

I went through all the steps on Scott Fichter's excellent YouTube tutorial, but to no avail.

I followed the steps to generate a LOG file which can be found here and reached out as per Scotts instructions.
dropbox (dot) com /s/mrs2yqm74c8ty6g/DaVinci-Resolve-logs-20210409_140100.zip?dl=0

Hopefully you can help.

Cheers,

Jonathan
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Peter Chamberlain

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Re: Resolve 17.1 Won't Start

PostSat Apr 10, 2021 4:32 am

Can I post ur NFO file too, as per FAQs
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Re: Resolve 17.1 Won't Start

PostSun Apr 11, 2021 12:06 pm

Hello all...

I had the "won't start" issue with version 16 and 17, and I seem to have fixed it after trying some suggestions. I also had problems with resolve working at less than 50% speed in editing and rendering -- and only if I ran Resolve in Windows 8 compatibility mode.

I'd just like to reiterate what I did which seems to have me back to normal on version 16, anyway.

The culprit seemed to be a cloud HDD drive (My IPTIME NAS system). Someone suggested that removing cloud drives from the machine might help, and that seems to have done it for me. I'll just have to remember to turn the cloud drives off whenever I use Resolve. I'm now rendering at 155 to 190fps on version 16 again, which is great.
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostSun Apr 11, 2021 11:35 pm

@Jonathan: You have a very old NVIDIA driver installed, that does not support Resolve 17.

Go to the NVIDIA Driver Download site and download and install the current driver for your GTX 980M.

When you run the driver installer, select the Custom install option, then select the Clean install option.
Dwaine Maggart
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yltyet

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Re: Resolve 17.1 Won't Start

PostMon Apr 12, 2021 6:50 am

Hi, I've installed fresh Davinci Resolve 17.1 into my laptop (MSI GL63 9RC) but it just won't start, I try to follow some suggestions up there but no luck at all.. And I tried to do the "CaptureBot" but it gave me error message (I/O error, Zip error, etc).. Please help...

My MSI GL63 9RC info:
CPU - Intel® Core™ i5-9300H
OS - Windows 10 Home
CHIPSET - Intel® HM370 (Intel UHD 630)
GRAPHICS - GeForce® GTX 1050 with 4GB GDDR5
MEMORY - 8GB DDR4-2666
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostMon Apr 12, 2021 8:42 am

viewtopic.php?f=21&t=125348&hilit=+capturelogsonedrive#p689228

In addition to the Resolve log file, we also need a Windows System Information .NFO file.

Open the System Information app and select File - Save to generate the .NFO file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Vorpal

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Re: Resolve 17.1 Won't Start

PostMon Apr 12, 2021 11:53 am

Hi,

First poster here and since i have quite a similar issue i will migh as well share it here instead of opening a new thread.

I have been succesfully using DR 15, 16 and now 17 with no issues except my hardware limitations, not the best laptop for this, anyway; it works. I installed the fusion reactor .lua and trouble started when i changed the pathways as it is on the installation guide. DR froze, i hat to purge it and since then I'm stuck on "searching for control surface" before collapsing. This step:

This means you should re-create the Fusion Studio style PathMap settings like this on each of your render nodes:

Image

From:

Reactor:

To:

C:\ProgramData\Blackmagic Design\Fusion\Reactor\

If you have moved Reactor to a new installation location on your network share you would change the "To" section entry to point to that custom location you have placed the files at. This would be the folder you have set in your "REACTOR_INSTALL_PATHMAP" environment variable.


Defaults PathMap Entry

From:

UserPaths:

To:

UserData:;AllData:;Fusion:;Reactor:Deploy

The UserPaths: section is where you define the folders that hold your fusion user preferences. Each PathMap location you define here will have a full set of sub-folders created during Fusion or Fusion Render Node's startup for holding the custom addons you can use with Fusion like:



Uninstalled and re-installed a dozen of times, several 16 versions and 17 versions and nothing seems to work.

- Drivers are updated
- I try CaptureLogs and it says a .zip file is created on the desktop, but nothing ever comes out of it.
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Vorpal

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Re: Resolve 17.1 Won't Start

PostMon Apr 12, 2021 1:59 pm

Finally managed to learn where the .zip file is thanks to Scott Fitcher's youtube channel.

Here are the files.


https ://we.tl/t-woAmSSogmT

Much appreciated all the work you guys at support do.

Best regards.
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Re: Resolve 17.1 Won't Start

PostTue Apr 13, 2021 8:27 am

Shameless self bump :(
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Dwaine Maggart

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Re: Resolve 17.1 Won't Start

PostTue Apr 13, 2021 8:35 pm

Like the Manos issue above, I don't know what messing with those paths has changed. And my only suggestion to recover is to do a clean Resolve install.

To do a clean Resolve install (Note to anyone else: the steps below are tailored to Ivan's specific system):


Uninstall Resolve using the Windows Control Panel - Programs and Features.

In the Programs and Features panel, right click DaVinci Resolve and select Uninstall.

Also uninstall any other Resolve related apps, such as Resolve Keyboard, Resolve Panels and Fairlight apps.

Don't uninstall PostgreSQL 9.5, if it's installed.

After Uninstalling Resolve, in File Explorer, check that the C:\Program Files\Blackmagic Design\DaVinci Resolve folder has been removed. If the DaVinci Resolve folder still exists, delete it.

For the next steps, you need to make sure you can see hidden files/folders in File Explorer.

In the Cortana search window, type: file explorer options, and then open the File Explorer Options window.

In the File Explorer Options window, select the View tab and In the Hidden files and folders area, select:

"Show hidden files, folders and drives".

Also uncheck "Hide extensions for known file types"

In File Explorer, go to folder C:\ProgramData\Blackmagic Design

Rename the DaVinci Resolve folder to DaVinci Resolve.bak

In File Explorer, go to folder C:\Users\gerni\AppData\Roaming\Blackmagic Design

Rename the DaVinci Resolve folder to DaVinci Resolve.bak

Now reinstall Resolve.

Launch Resolve. What you should see is the onboarding video. Watch or skip that and do the Quick Setup.

If Resolve is now working, we can copy your projects back. Exit Resolve.

In File Explorer, go to this folder:

C\Users\gerni\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Support

Delete the Resolve Disk Database folder.

Copy the C\Users\gerni\AppData\Roaming\Blackmagic Design\DaVinci Resolve.bak\Support\Resolve Disk Database folder to:

C\Users\gerni\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Support

Now start Resolve, and you should see all your projects.

Good luck.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Vorpal

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Re: Resolve 17.1 Won't Start

PostWed Apr 14, 2021 10:45 am

Dear Mr. Dwaine Maggart:

I've no clue how you do this magic but it worked perfectly even for someone who is a computer iliterate like me! Many many thanks for the help and support!
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Re: Resolve 17.1 Won't Start

PostFri Apr 16, 2021 7:49 pm

I wonder, when a new version of Resolve comes out i'll have to the same workaround to install it?
Or better clean uninstall (but this time with a project backup)!

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