Backup folder permissions error when using PostgreSQL

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Wouter van Gestel

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Backup folder permissions error when using PostgreSQL

PostFri Aug 10, 2018 8:44 am

I'm running Studio 15 Beta 8 on a Mac with MacOS Sierra. Recently I started using a PostgreSQL database. The database runs remotely on a CentOS system. Everything but one thing seems to work great. After 10 minutes of working, I get an error that the backup folder could not be accessed in the selected Project Backup Location. The drive where I'm pointing my backups to is an ExFAT drive.
Screen Shot 2018-08-10 at 09.58.14.png
Screen Shot 2018-08-10 at 09.58.14.png (28.86 KiB) Viewed 1173 times

Now at first I thought it was a configuration error at my end. But when I switched back for a project to my Disk Database, the error didn't occur. I tested this again with a new project that I created on the PostgreSQL database and after seeing the error, moving it to the Disk Database where I did some 'work' for 20 minutes and no error. Also confirmed that indeed Resolve wrote the backup to the backup location. The reason I think it really is a bug is because the Project Backup Location is now a user setting, not a project setting and is therefore not changed between the two database types. Maybe it's related to the resolve crashing when it's going to write to the backup, which happened a couple beta versions ago. I hope this information helps.
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Wouter van Gestel

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Re: Backup folder permissions error when using PostgreSQL

PostMon Aug 13, 2018 8:23 am

Just installed the final release of Resolve 15 (15.0.086). Bug is still present.

Also noticed now that I can't backup the database from the application. Results in an error "Failed to backup database". Related maybe?
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Rohit Singhal

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Re: Backup folder permissions error when using PostgreSQL

PostTue Aug 14, 2018 2:32 am

Could you please replicate the issue and send us the logs?

Capture logs - viewtopic.php?f=21&t=48885
Rohit Singhal
DaVinci Resolve Software Development
Blackmagic Design
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Wouter van Gestel

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Re: Backup folder permissions error when using PostgreSQL

PostFri Aug 17, 2018 7:06 am

Just after getting the permissions error.
DaVinci-Resolve-logs-20180817-090152--justAfterAutoBackupError.zip
Just after getting the permissions error.
(1011.07 KiB) Downloaded 38 times


Just after getting the error when manually backing up the database.
DaVinci-Resolve-logs-20180817-090230--justAfterManualBackupDatabase.zip
Just after getting the error when manually backing up the database.
(1011.18 KiB) Downloaded 29 times


Good luck.
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Aaron Venis

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Re: Backup folder permissions error when using PostgreSQL

PostMon Dec 17, 2018 8:24 pm

I'm getting the same error whenever i try to optimize media. did you manage to solve it?
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Wouter van Gestel

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Re: Backup folder permissions error when using PostgreSQL

PostMon Dec 17, 2018 9:36 pm

Nope, it's still not fixed. Although I do have a workaround where I'm only using the PostgreSQL database now and I'm using some custom scripts on my database server to perform the hourly backup in combination with live safe. So basically turning the feature off, so it won't show me that popup.

I don't think it's exactly related to your problem though. Because I don't think my problem lies in the permissions part but in the part where even a manual backup of the PostgreSQL database isn't possible from Resolve, doesn't matter what drive I point it to, but cache data gets written without any problems.
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Warren888

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Re: Backup folder permissions error when using PostgreSQL

PostFri Aug 07, 2020 11:27 am

I have the same issues on the 16.2.2.5 I get same error over and over?

How do I solve that

Thanks
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PK Simone

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Re: Backup folder permissions error when using PostgreSQL

PostSat Jan 09, 2021 10:07 pm

This is happening to me. Version 16.2.5.015 Any advice?
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Michael_Quack

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Re: Backup folder permissions error when using PostgreSQL

PostThu Mar 25, 2021 10:30 am

Happened to me as well.

Changed hard drive configuration and the drive with the working directory,
git exactly this.

Check that in user preferences in the subcategory "project save and load"
the project backup location entry points to a valid location.

That should fix the problem.
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beachboybry

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Re: Backup folder permissions error when using PostgreSQL

PostThu May 06, 2021 6:50 pm

I am now suddenly experiencing this after a litany of DR issues. What do we do for this as I have literally not changed a thing regarding the Project Backup Location.
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