Unsupported GPU Processing Mode Resolve 17 Public Beta

Hello to everyone,

I'm using Windows 8.1. I have the same issue - "Unsupported GPU Processing Mode", starting from 17(....) versions. On 16.2.8. program worked fine with OpenCL of my AMD Firepro M6100 GPU.

But... it worked fine once. It might be on 17.0b3 but as I don't have this build now, I suppose I had to delete it from my disc after downloading a newer version one.

I have now 17.0, 17.0b5/6/9, 17.1 and all of them send the same issue with usupported GPU.

As from version 17 there is so many features workflow supporting, it's obvious I would like work on it.

Would be someone so kind and could share Davinci Resolve 17.0b3 version? Via Google drive for example. There is no such opportunity to download it from Blackmagic official website. Thank you in advance for your support.

Hi, I installed DaVinci Resolve 17 on a reconditioned laptop. I just want to confirm if it can work properly on this device.

Links to the two required files

https://drive.google.com/file/d/164eS2k ... sp=sharing

https://drive.google.com/file/d/1n_fQ1Y ... sp=sharing

Thanks.

[Dwaine Maggart]

Resolve 17 will not work with your Intel HD Graphics 3000 iGPU.

Hi Dwaine,

* Killed all Nahimic Processes and stopped all Nahimic Services - no difference.
* SLI disabled - no difference.
* Swapping the monitor on the graphics cards - success!

Can you check regarding this bug around 17.0b9? There seems to have been some change in the resolve studio code regarding recognising GPU capabilities around then (I ran 17.0b7 previously and it was fine). I didn't have to move monitor ports till then, and even now, the program is reporting "insufficient GPU capabilities" under Davinci Resolve - Preferences - Memory and GPU. I'm sure it's going to get frustrating if I need the extra GPU horsepower soon.

[Dwaine Maggart]

Please send a log and NFO file now that it's working with the displays moved to the other card.

Here's the NFO and log file.

https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

It really looks like that one GTX 1070 card has some sort of issue. It's not reporting that it has CUDA support.

I would suggest trying to reseat it. In fact, swap the 2 cards. And make sure the power connections are proper to both cards.

Also, both cards are only reporting being in x8 PCIe slots. But, looking at your mobo specs, that's all it supports for dual graphics cards.

Do you have the 2 GTX 1070 cards in slots 1 and 3? You're not using slot 5 for one of them?

After you do the card swap, please send another Resolve log, so we can see if the CUDA issue moved to the other PCIe slot, or stayed with the same slot. Or hopefully, the CUDA issue is gone.

Swapped the graphics cards, power connections are filled, the error seems to stick to whichever card is in slot one, even after swapping - What happened to Resolve 17.0b9 that caused this CUDA support detection problem? It was fine at detecting the cards before that.

I have included the latest info and resolve capture logs files.
https://drive.google.com/drive/folders/ ... sp=sharing

Yes, I think the mobo only supports x8/x8 for dual graphics cards, which makes me wonder where the other one is.

[Dwaine Maggart]

I agree that the missing CUDA error is still in the same PCIe slot. Quite strange.

Check the BIOS settings related to PCIe setup. Maybe something odd there.

Also check in the NVIDIA Control Panel app- Manage 3D Settings, that both cards are configured for CUDA. It looks like there is the ability to set that on a per card basis, and if that wasn't enabled for both cards, might cause this issue.

Bios checked - no BIOS settings I can see that would affect it.
Nvidia control panel - both CUDA cards are enabled.

Any other ideas on what changed in the versions?

Hello,

Just tried to upgrade from version 16 to 17.1.1 and I also am getting the "unsupported GPU processing mode" error.

My logs can be found here:
https://drive.google.com/file/d/11RRGkr ... sp=sharing

Help?

Thanks
David

[Dwaine Maggart]

@Jonathan: I've asked someone else to have a look at this. I'll let you know if I get any further info.

@David: You system wasn't properly working with 16.2.7 either. Please run the Windows System Information app, then select the File - Save menu. That will create a .NFO file. Send us a link to that file.

@David: You system wasn't properly working with 16.2.7 either. Please run the Windows System Information app, then select the File - Save menu. That will create a .NFO file. Send us a link to that file.[/quote]

The .NFO file can be found here:
https://drive.google.com/file/d/1YdiL90 ... sp=sharing

[Dwaine Maggart]

Move your display from the onboard graphics port to the RX560 card, and hopefully that works.

If not, please send an updated NFO and Resolve log with the display connected to the RX560 card.

Hello Dwaine,

I am also having this problem. When I click on update configuration and go to Memory and GPU it says I have -0.0 Gb of Memory on my GPU, which is wrong. Here is my file:

https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

You are using an old Resolve 17 beta version.

Download and install the current Resolve 17.1.1 version from the BMD website Support page - DaVinci Resolve.

If that still has issues, please send an updated NFO and Resolve log.

I tried using the new 17.1.1, I still had the same error. Also, I am trying to create a Resolve log and it is saying " zip warning: name not matched: Support\crash_archive.txt
zip I/O error: No such file or directory
zip error: Could not create output file".

Here is my NFO, if that helps:
https://drive.google.com/drive/folders/ ... sp=sharing

Thanks

[Dwaine Maggart]

The log error is due to having your Desktop on OneDrive.

Unzip the attached file.

The zip contains this file: CaptureLogsOneDrive.bat

Copy this file to C:\Program Files\Blackmagic Design\DaVinci Resolve

Then run CaptureLogsOneDrive.bat

This should create the log file.

This worked! Here is the new log and NFO:

https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

I'm getting a bit confused. The original log you sent, with Resolve 17.0b015, was an HP PC with user Alan. And an Intel GPU.

The log you just sent is using a Gigabyte motherboard with user rainn and an NVIDIA GTX 1060.

Can you confirm that the 2 logs were from different computers?

The current log using 17.1.1 shows a GTX 1060 with NVIDIA driver 466.27, which is a Game Ready driver. And Resolve doesn't think the GPU does CUDA or OpenCL. That's why it's failing to work.

Is this a legit GTX 1060, or perhaps some rebadged GPU that has firmware saying it's a GTX 1060, but it's really not?

Try the just released 462.59 Studio driver from the NVIDIA driver download site, or the previous 462.31 Studio driver, along with Resolve 17.2, and see what that does.

I'm not sure why the log said that. I don't have an HP PC, I'm not Alan, and I don't have an Intel GPU. The second log with the Gigabyte motherboard and GTX 1060 is correct. I sent both of those logs from the same computer. The GPU that I am using right now is technically rebadged, from Dell. I had an old computer that had this GPU and I build a new one and swapped it in for the new computer, and I have never had any problems with Resolve until this error just happened randomly.

I tried to use the 462.59 Studio driver, and Resolve 17.2 but I am still getting the same error. Here is another log and NFO:

https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

Same deal. Card reports no CUDA or OpenCL support.

I have a GTX 1060 in my home PC that currently has NVIDIA driver 456.71 installed. This has worked in 17.1.1 and 17.2.

So give that driver a try. If it still doesn't work, I'd say there is an issue with your GPU.

Also try right clicking on your Desktop and selecting NVIDIA Control Panel. Does it think your card is OK?

I tried both the NVIDIA driver 456.71 Game Ready and Studio, none of them worked. I checked my NVIDIA Control Panel and saw nothing out of the ordinary.

Here are my logs and NFO:

https://drive.google.com/drive/folders/ ... sp=sharing

Hi,

I've had the same issue on my linux machine after reinstalling my OS (worked fine previously)

what I tried :
Edit Config.bat > No change same error
Remove from internet and load with no firewall > No Change same error
unluging every USB thingy that was plugged in > No Change same error

You can find my logs attached.

[Dwaine Maggart]

@Rainn: I've just realized that you have a 3GB GTX1060, which I did not realize existed. But looking at the NVIDIA specs, I see they do have both a 3 and 6GB version of the card.

I would still expect that a 3GB card would properly expose it's ability to support CUDA when queried, but your card doesn't. I don't have a 3GB version of that GPU to see if that's normal or not.

If you don't already have it, download and run GPU-Z:

https://www.techpowerup.com/download/techpowerup-gpu-z/

See if it shows the card has CUDA capability:

gpu_z_cuda.png (48.3 KiB) Viewed 10134 times

Send a screen shot of what GPU-Z shows for your card.

There is no checkmark next to the box that says CUDA.

[Dwaine Maggart]

Right. That's why Resolve won't run.

I'd say your card is defective.

The only thing that doesn't make sense is that Resolve used to run fine and then all of a sudden it just stopped working one day. Do you think that it just had a random error and then turned defective, or do you have any idea what happened?

Hardware can fail any moment or sometimes you may have random problems announcing it.

[Dwaine Maggart]

I might speculate that the card has always been like that, and when it was working, you were using Resolve 16.2.6 or earlier, which would more or less work with the card in OpenCL mode.

Except for the fact that OpenCL doesn't seem to be working on the card either.

So apparently a failure of the card.

I had an experience where my PCIE Slot 1 failed to recognise the CUDA capabilities of my graphics card - reinstalling windows suddenly allowed it to recognise this - can't explain it, I've tried contacting the motherboard company as well - no decent answer. Try reinstalling windows and maybe it will work?

Has anyone solved this problem? I'm trying to run Resolve 17 in Ubuntu 20.04.2, and am getting the same Unsupported GPU Processing Mode error.

[Dwaine Maggart]

This thread is Windows specific. You might better ask in this Linux thread:

viewtopic.php?f=21&t=56878

Hello,

I just installed DaVinci Resolve for the first time, and as soon as I try to run it I get the "Unsupported GPU Processing Mode". Under GPU Configuration it says that my AMD Radeon HD 8570 Main Display GPU is "Unknown not supported". I had unplugged all USB devices for testing and made sure the GPU driver was the latest.
My System Information file and DaVince Resolve logs file are here:
https://drive.google.com/file/d/1OGoBzB ... sp=sharing
https://drive.google.com/file/d/1vn3ay5 ... sp=sharing

Is my GPU just too old to run DaVince Resolve?

Thanks!

Yes.

Hello,

I get this same message when Resolve is about to launch (Unsupported GPU Processing Mode).

Here is my NFO-file and log:
https://drive.google.com/file/d/1OBR3-S ... sp=sharing
https://drive.google.com/file/d/1V-m5KO ... sp=sharing

Background info (don't know if this is relevant):
Originally, I wasn't able to start Resolve at all: when trying to launch the application, nothing happened. After searching the forum for help it looked like the problem was a igdrcl64.dll-file. I didn't manage to make any log-files (because my desktop was stored on OneDrive, which I just figured out), so I thought my best option was to delete the .dll-file and see if that solved my problem. It did solve the original problem, but is deleting that file also the root of this new problem, where I get the message saying "Unsupported GPU Processing Mode"?

Thanks for any suggestions for what to do!

Best regards Eirik

[Dwaine Maggart]

Your system doesn't meet the Resolve minimum system RAM requirement of 16GB.

But the immediate issue of why it's not working and getting the unsupported GPU message is because your Intel HD 520 iGPU driver (26.20.100.7812) is too old. You'll need to update the Intel graphics driver.

It's almost a certainty that the Lenovo site won't have a newer driver (but I didn't check, so you should, just in case).

If not, try the Intel Graphics Driver site. They have an app you can run that will examine your system and recommend the best driver. But...that app is known to not like laptops, and may say there is no recommended driver and to check your laptop manufacturers site for the best driver. Which again, will likely not be any newer than what you have.

At that point, you can run the DDU app to remove the existing Intel driver, and then the Intel Grpahics Driver app will hopefully suggest a driver, or you can download the most current driver for your CPU and manually install it.

This link describes how to use DDU to remove the Intel driver:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

Note that removing the Intel driver with DDU and reinstalling it from the Intel site could mess up your laptop. It's not likely, but it's also not a totally risk free endeavor. We can't be responsible for bad things that might happen.

Hello Da Vinci Resolve Team,

I have a little proble with Da Vinci Resolve with unsupported GPU, i done every thinks steps for solution, but not work. i updated the drivers, and not resolve the problems. i see alot you blog, but i feel that is not my case, so i attached my computer description, and i hope to hear good new from your team.

king regards

Sorry, but you need a better computer or a simpler editing software.

[Dwaine Maggart]

@Fermin. What you've provided is less than helpful. Please provide the following:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I'm using the LINUX Ubuntu 20.04.3LTS operating system, unfortu nately when trying to load the program it takes a while, and then it shows this screen

BRAZIL - DE MINAS GERAIS, uai trem doido, mas em São Paulo

[Dwaine Maggart]

Have a look through the Linux thread for suggestions:

viewtopic.php?f=21&t=56878

Hi there,

I've been using Resolve 17 for a while with no issues, but suddenly today I'm getting this error message.

Here are the relevant files:> https://drive.google.com/drive/folders/ ... sp=sharing

Please advise on how I can solve this issue.

Cheers,

Rob

[Dwaine Maggart]

Back in November, when it was working, you had an AMD 18.12.1 driver installed.

You now have a 21.10'ish driver installed. The new driver appears to have broken Resolve's ability to deal with your AMD Vega8 iGPU.

You were using Resolve 17.4.0 in both cases. I would suggest you update to the current Resolve 17.4.3 version and see if that fixes the issue.

If not, you may need to revert to an older AMD graphics driver.

Back in November, when it was working, you had an AMD 18.12.1 driver installed.

You now have a 21.10'ish driver installed. The new driver appears to have broken Resolve's ability to deal with your AMD Vega8 iGPU.

You were using Resolve 17.4.0 in both cases. I would suggest you update to the current Resolve 17.4.3 version and see if that fixes the issue.

If not, you may need to revert to an older AMD graphics driver.

Thanks for your suggestions. I began by installing Resolve 17.4.3, with no difference. I then tried to downgrade my AMD Driver, initially back to one at the end of October, then with still mo success I've gone back to 18.12.1 but I'm still recieving the same error message, so it's possibly pointing to a different reason.

Any other ideas how to solve this would be appreciated.

Thanks,

Rob

Perhaps you need to completely "destroy" the AMD drivers installation, do a Ground Zero on it, before installing from scratch. Use DDU.

I had similar issues with a Quadro and a GT cards installed at the same time, Resolve couldn't detect either CUDA nor OpenCL capability from either. You don't have the same core cause, but drivers my have gotten messed up.

[Dwaine Maggart]

If you've already messed with the AMD drivers, and it didn't help, note that when you run the AMD driver installer, it should have an Additional Options selection. If you select that, it should have a Factory Reset option. You want to be sure to select that, to ensure it does a clean install of the driver. If your previous driver install efforts did not use the Factory Reset option, you might want to install the driver again using that.

Or, as Mario suggests, use DDU to fully remove the AMD driver before installing a different version.

Directions on how to do that are here:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

That's for uninstalling an Intel driver, but process is the same, just select AMD instead of Intel.

I too am having this problem. I followed all of the instructions, and here are my links
.dropbox.com/s/8l58z1vy727o32t/DaVinci-Resolve-logs-20220205_182743.zip?dl=0
.dropbox.com/s/w3fn0xlhw1cqbm7/k.nfo?dl=0

If you've already messed with the AMD drivers, and it didn't help, note that when you run the AMD driver installer, it should have an Additional Options selection. If you select that, it should have a Factory Reset option. You want to be sure to select that, to ensure it does a clean install of the driver. If your previous driver install efforts did not use the Factory Reset option, you might want to install the driver again using that.

Or, as Mario suggests, use DDU to fully remove the AMD driver before installing a different version.

Directions on how to do that are here:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

That's for uninstalling an Intel driver, but process is the same, just select AMD instead of Intel.

Yep, that did it. I'd seen the factory reset option but wasn't sure exactly what else it would reset, so avoided it. I had to reintall Resolve afterwards too, but then it all worked as before.

Cheers for the guidance.

Rob

[Dwaine Maggart]

@Kierra: Sorry to say, but your Dell Studio 1555 laptop is not capable of running Resolve.