[17.2] Multiple issues, not starting

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Joe Kluch

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[17.2] Multiple issues, not starting

PostWed May 12, 2021 10:49 pm

I installed 17.1, had no issues for a while, then yesterday I couldn't get superscale to work, I tried reinstalling and a few different things but it ultimately didn't work, logs attached for that. Today I saw 17.2 was available so I updated to that. I uninstalled everything and installed Davinci Resolve 17.2 from the installer, now I can't get past the project manager page. Once on there I can select a project but the open button doesn't do anything nor does double clicking.

Second support zip after I couldn't get project manager working. Onedrive link
https://1drv .ms/u/s!AlE7oarCUtcohP9R-lGNOxYa4pQYZg?e=ZeaXQ1
Attachments
Sys_info.zip
DxDiag and NFO
(910.69 KiB) Downloaded 10 times
DaVinci-Resolve-logs-20210512-174035.zip
superscale not working
(300.34 KiB) Downloaded 8 times
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Dwaine Maggart

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Re: [17.2] Multiple issues, not starting

PostWed May 12, 2021 11:36 pm

Your OneDrive link requires access credentials. Can you put that log somewhere that is publicly accessible?
Dwaine Maggart
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Joe Kluch

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Re: [17.2] Multiple issues, not starting

PostThu May 13, 2021 1:40 am

Here's another link
https://1drv .ms/u/s!AlE7oarCUtcohP9RzkD-HFbFOpwWlw?e=GM97OT

I tested the other one in a private browser and it seemed to work.. but I made a new link, this one should work.
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Dwaine Maggart

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Re: [17.2] Multiple issues, not starting

PostThu May 13, 2021 10:03 pm

Nope. When I go there, it asks me to sign into my Microsoft account.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Joe Kluch

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Re: [17.2] Multiple issues, not starting

PostThu May 13, 2021 10:31 pm

ok.. I've tested across multiple browsers in private browsing mode, not logged in and had others accessing the links and they had no problems. It'd be nice if an option was provided to users for support other than uploading to a personal account of some kind.

Upload attempt 3
https://crushftp .kluch.gg/#/
username: davinci
password: resolve
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Jim Simon

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Re: [17.2] Multiple issues, not starting

PostFri May 14, 2021 3:12 pm

Yeah, it worked for me too. No log-in necessary.
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Dwaine Maggart

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Re: [17.2] Multiple issues, not starting

PostFri May 14, 2021 5:25 pm

If you select New Project, how far does it get?
Dwaine Maggart
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Joe Kluch

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Re: [17.2] Multiple issues, not starting

PostSat May 15, 2021 11:43 pm

Today... everything is working all of a sudden. Not sure why, I haven't reinstalled or anything.. I know the logs I uploaded have messages like:
A scanner discovery instance could not be created: Class not registered
[0x000078d0] | UI | WARN | 2021-05-12 00:08:19,118 | Media for Timeline 1 is already unloaded.

[0x00006168] | DVIP | INFO | 2021-05-12 00:08:19,128 | DNN Model Path C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\plugins/5f675fdee8c1758bf595ec181d1e097f.bin doesn't exist

[0x00006168] | DVIP | ERROR | 2021-05-12 00:08:19,128 | DNN Model Blob 5f675fdee8c1758bf595ec181d1e097f.bin not found

[0x00006168] | DVIP | ERROR | 2021-05-12 00:08:19,128 | Net SuperResolution_sr_2x_S2N2 doesn't exist

So something was definitely broken.. any clue how resolve fixed itself and what steps other than "wait till resolve magically starts working" I could take if this happened again in the future?

If it's helpful, when I submitted this post originally, I had tried restarting my PC which hadn't helped. I also tried selecting "new project" which initially didn't seem to do anything but I left the window up for a minute or so anyway. When I gave up and closed the project manager page it actually did open a new project but the window immediately hung and the ui was really basic and blocky like styles and icons weren't properly loaded.
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panos_mts

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Re: [17.2] Multiple issues, not starting

PostSun May 16, 2021 2:46 am

I faced a similar problem.

When the project manager appears for the first time, I can not load some projects, I double click the project name, the progress bar appears, then the project manager dissapears and nothing happens, Davinci is still running on the task manager.

If I load the untitled project first then I can load any project without problems.
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Béla Peley

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Re: [17.2] Multiple issues, not starting

PostWed May 19, 2021 2:06 pm

I encountered the same problem with the project manager in 17.2 since I have updated a few days ago (Win 10 btw). In my case, when I double click on the selected project or try the open button, nothing seems to happen, no loading or no indication of loading on my mouse cursor, it feels as if you can't interact with the project at all.

On the other hand, this didn't really hinder me since this seemed to happen only randomly, so most of the times projects opened normally after restart. In addition, today I realized that actually even when it seems to be unresponsive and seemingly not loading, it loads in the project after leaving it alone a bit. (I just didnt see any loading bar or anything similar...)

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